Web Survey Bibliography
Social interface theory has had widespread influence within the field of human–computer interaction. The basic thesis is that humanizing cues in a computer interface can engender responses from users similar to those produced by interactions between humans. These humanizing cues often confer human characteristics on the interface (such as gender) or suggest that the interface is an agent actively interacting with the respondent. In contrast, the survey interviewing literature suggests that computer administration of surveys on highly sensitive topics reduces or eliminates social desirability effects, even when such humanizing features as recorded human voices are used. In attempting to reconcile these apparently contradictory findings, we varied features of the interface in two Web surveys and a telephone survey. In the first Web experiment, we presented an image of (1) a male researcher, (2) a female researcher, or (3) the study logo at several points throughout the questionnaire. This experiment also varied the extent of personal feedback provided to the respondent. The second Web study compared three versions of the survey: (1) One that included a photograph of a female researcher and text messages from her; (2) another version that included only the text messages; and (3) a final version that included neither the picture nor the personalizing messages. Finally, we carried out a telephone study using a method—interactive voice response (IVR)—in which the computer plays a recording of the questions over the telephone and respondents indicate their answers by pressing keys on the telephone handset. The IVR study varied the voice that administered the questions. All three surveys used questionnaires that included sensitive questions about sexual behavior and illicit drug use and questions on gender-related attitudes. We find limited support for the social interface hypothesis. There are consistent, though small, effects of the ‘‘gender’’ of the interface on reported gender attitudes, but few effects on socially desirable responding. We propose several possible reasons for the contradictory evidence on social interfaces.
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Web Survey Bibliography - Voice technology (40)
- Media tracker; 2012
- Specific mixed-mode methodology to reach sensory disabled people in quantitative surveys; 2012; Fontaine, S.
- The Usage of a Cloud Service as an Effective Way of Sharing Cognitive and Usability Test Information; 2012; Rouhunkoski, J., Godenhjelm, P.
- For winning qualitative, make it high-touch + high-tech; 2012; Barber, E., McIlrath, M.
- Using Text-to-Speech (TTS) for Audio-CASI; 2012; Couper, M. P., Kirgis, N., Buageila, S., Berglund, P.
- Data Quality from Low Cost Data Collection Methodologies; 2012; Traugott, M. W.
- Survey paradata: a review; 2011; Nicolaas, G.
- ESOMAR AND CASRO submission to the W3C tracking protection working group - Market research techniques...; 2011
- Population screening of risky alcohol and drug use via Internet and Interactive Voice Response (IVR):...; 2011; Sinadinovic, K., Wennberg, P., Berman, A. H.
- IVR and web administration in structured interviews utilizing rating scales: exploring the role of motivation...; 2011; Yang, Y., Callegaro, M., Bhola, D. S., Dillman, D. A.
- The impact of next and back buttons on time to complete and measurement reliability in computer-based...; 2010; Gershon, R. C. et al.
- Interactive Voice Response and web-based questionnaires for population-based infectious disease reporting...; 2010; Bexelius, C., Merk, H., Sandin, S., Nyrén, O., Kühlmann-Berenzon, S., Linde, A., Litton, J.-E.
- Continuous Measurement of Musically-Induced Emotion: A Web Experiment ; 2009; Egermann, H., Nagel, F., Altenmueller, E., Kopiez, R.
- E-epidemiology : Adapting epidemiological methods for the 21st century; 2009; Bexelius, C.
- Innovative online research: The US presidential campaign of Barack Obama case study; 2009; Riley, R.
- Mobile phone surveys in mixed mode environment; 2009; Vehovar, V.
- IVR: Interactive voice technology; 2008; Miller-Steiger, D., Conroy, B.
- Improving Data Quality from Student Surveys: A Natural Experiment in South Africa to Test the Impact...; 2007; Courser, M., Zimmerman, R., Cupp, P., Bhana, A.
- Evolution of Audio Recording in Field Surveys; 2007; Thissen, R., Sattaluri, S., McFarlane, E., Biemer, P. P.
- Methods and Horse Races: How Internet, IVR and Phone Polls Performed in the 2006 Elections; 2007; Blumenthal, M., Franklin, C. H.
- Evaluating Patients' Experiences with Individual Physicians: A Randomized Trial of Mail, Internet, and...; 2006; Rodriguez, H. P., von Glahn, T., Rogers, W. H., Chang, H., Fanjiang, G., Safran, D. G.
- Complementing Random-Digit-Dial Telephone Surveys term with Other Approaches to Collecting Sensitive...; 2006; Galesic, M., Tourangeau, R., Couper, M. P.
- Sound Bytes: Capturing Audio in Survey Interviews; 2005; Hansen, S. E., Krysan, M., Couper, M. P.
- A household panel as a tool for cost-effective health-related population surveys: validity of the "...; 2004; Potthoff, P., Heinemann, Lothar A.J., Guther, B.
- Validation of the Addiction Severity Index (ASI) for internet and automated telephone self-report administration...; 2004; Brodey, B. B., Rosen, C. S., Brodey, I. S., Sheetz, B. M., Steinfeld, R. R., Gastfriend, D. R.
- Usability, Comparability And Data Quality Across Modes And Technologies In Census Data Collection; 2004; Conrad, F. G., Couper, M. P.
- Does Voice Matter? An Interactive Voice Response (IVR) Experiment; 2004; Couper, M. P., Singer, E., Tourangeau, R.
- Does the Web Doom Traditional Call Centers?; 2004; Olsen, R. J.
- Modeling Survey Respondents' Speech to Improve Speech Survey Interface; 2004; Ehlen, P., Schober, M. F., Conrad, F. G.
- Mail and Internet Surveys (Book); 2003; Zimmerman, D. E.
- Humanizing self-administered surveys: experiments on social presence in web and IVR surveys; 2003; Tourangeau, R., Couper, M. P., Stegier, D.M.Steiger, D. M.; de Rouvray, C.
- Web Surveys to Digital Movies: Technological Tools of the Trade; 2002; Fetterman, D. M.
- Navigating the Rapids of Change: Some Observations on Survey Methodology in the Early 21st Century; 2002; Dillman, D. A.
- IAPI (Internet Aided Personal Interview); 2002; Muehlenfeld, H. -U.
- An Experiment Comparing Computer-Assisted and Paper Modes of Data Collection for the Short Form in Census...; 2002; Schneider, S. J., Cantor, D., Malakhoff, L., Arieira, C., Segel, P., Nguyen, L., Guarino, J. A.
- Self-administered questions by telephone: Evaluating interactive voice response; 2002; Tourangeau, R., Steiger, D. M.,
- Mail and Internet Surveys (Book Review); 2001; Faubion, C. W., Andrew, J. D.
- Humanizing Self-Administered Surveys: Experiments on Social Presence on the Web and Interactive Voice...; 2001; Steiger, D. M., Couper, M. P., Tourangeau, R.
- Comparison of Telephone, Mail, Web, and IVR Surveys; 2000; Bason, J. J.
- A Conversational Approach to Text-Based Computer-Administered Questionnaires; 1999; Conrad, F. G., Schober, M. F.