Web Survey Bibliography
Title Usability, Comparability And Data Quality Across Modes And Technologies In Census Data Collection
Author Conrad, F. G., Couper, M. P.
Year 2004
Access date 22.02.2006
Full text pdf (200k)
Abstract This document reports the authors’ assessments of the five data collection modes/technologies the Census Bureau is developing for the 2010 Census Short form. Because the amount of directly relevant literature is small, these assessments are based on the authors’ judgments as well as available literature. This lack of documentation reflects the new and evolving status of these technologies (with the exception of paper questionnaires), and the emphasis on tasks other than survey response in those evaluations that have been conducted to date.
The document is organized into two parts. Part 1 is structured by the tasks required to answer the short form. These are generally identified by the corresponding question on the form, but in a few cases, like “General Navigation,” the tasks cut across questions. Within the discussion of each task, our comments are structured by the five modes/technologies (Mail, Internet, Interactive Voice Response (IVR), Computer Assisted Telephone Interviewing (CATI) and Handheld). If there are issues concerning the task that cut across the modes/technologies, these are listed first. Within each discussion of a mode/technology, we identify potential issues and problems, point to relevant literature, and identify gaps in the research literature that could potentially be addressed in studies carried out at the Bureau of the Census. Note that because the relevant literature is often sparse, we make use of mostly (refereed) conference proceedings as well as traditional peer reviewed journal publications. The “Gaps in the Literature” subsection in each task and mode/technology section will serve as the starting point for a follow-up document that describes the design of possible experiments. If we saw no particular concerns for a particular combination of task and mode/technology, then this is stated.
Part 2 consists of general comments about the technologies themselves and their use in Census data collection. These overall technology comments do not fit within discussions of specific tasks.
The document is organized into two parts. Part 1 is structured by the tasks required to answer the short form. These are generally identified by the corresponding question on the form, but in a few cases, like “General Navigation,” the tasks cut across questions. Within the discussion of each task, our comments are structured by the five modes/technologies (Mail, Internet, Interactive Voice Response (IVR), Computer Assisted Telephone Interviewing (CATI) and Handheld). If there are issues concerning the task that cut across the modes/technologies, these are listed first. Within each discussion of a mode/technology, we identify potential issues and problems, point to relevant literature, and identify gaps in the research literature that could potentially be addressed in studies carried out at the Bureau of the Census. Note that because the relevant literature is often sparse, we make use of mostly (refereed) conference proceedings as well as traditional peer reviewed journal publications. The “Gaps in the Literature” subsection in each task and mode/technology section will serve as the starting point for a follow-up document that describes the design of possible experiments. If we saw no particular concerns for a particular combination of task and mode/technology, then this is stated.
Part 2 consists of general comments about the technologies themselves and their use in Census data collection. These overall technology comments do not fit within discussions of specific tasks.
Access/Direct link FCSM homepage
Year of publication2004
Bibliographic typeReports, seminars
Web Survey Bibliography - Voice technology (40)
- Media tracker; 2012
- Specific mixed-mode methodology to reach sensory disabled people in quantitative surveys; 2012; Fontaine, S.
- The Usage of a Cloud Service as an Effective Way of Sharing Cognitive and Usability Test Information; 2012; Rouhunkoski, J., Godenhjelm, P.
- For winning qualitative, make it high-touch + high-tech; 2012; Barber, E., McIlrath, M.
- Using Text-to-Speech (TTS) for Audio-CASI; 2012; Couper, M. P., Kirgis, N., Buageila, S., Berglund, P.
- Data Quality from Low Cost Data Collection Methodologies; 2012; Traugott, M. W.
- Survey paradata: a review; 2011; Nicolaas, G.
- ESOMAR AND CASRO submission to the W3C tracking protection working group - Market research techniques...; 2011
- Population screening of risky alcohol and drug use via Internet and Interactive Voice Response (IVR):...; 2011; Sinadinovic, K., Wennberg, P., Berman, A. H.
- IVR and web administration in structured interviews utilizing rating scales: exploring the role of motivation...; 2011; Yang, Y., Callegaro, M., Bhola, D. S., Dillman, D. A.
- The impact of next and back buttons on time to complete and measurement reliability in computer-based...; 2010; Gershon, R. C. et al.
- Interactive Voice Response and web-based questionnaires for population-based infectious disease reporting...; 2010; Bexelius, C., Merk, H., Sandin, S., Nyrén, O., Kühlmann-Berenzon, S., Linde, A., Litton, J.-E.
- Continuous Measurement of Musically-Induced Emotion: A Web Experiment ; 2009; Egermann, H., Nagel, F., Altenmueller, E., Kopiez, R.
- E-epidemiology : Adapting epidemiological methods for the 21st century; 2009; Bexelius, C.
- Innovative online research: The US presidential campaign of Barack Obama case study; 2009; Riley, R.
- Mobile phone surveys in mixed mode environment; 2009; Vehovar, V.
- IVR: Interactive voice technology; 2008; Miller-Steiger, D., Conroy, B.
- Improving Data Quality from Student Surveys: A Natural Experiment in South Africa to Test the Impact...; 2007; Courser, M., Zimmerman, R., Cupp, P., Bhana, A.
- Evolution of Audio Recording in Field Surveys; 2007; Thissen, R., Sattaluri, S., McFarlane, E., Biemer, P. P.
- Methods and Horse Races: How Internet, IVR and Phone Polls Performed in the 2006 Elections; 2007; Blumenthal, M., Franklin, C. H.
- Evaluating Patients' Experiences with Individual Physicians: A Randomized Trial of Mail, Internet, and...; 2006; Rodriguez, H. P., von Glahn, T., Rogers, W. H., Chang, H., Fanjiang, G., Safran, D. G.
- Complementing Random-Digit-Dial Telephone Surveys term with Other Approaches to Collecting Sensitive...; 2006; Galesic, M., Tourangeau, R., Couper, M. P.
- Sound Bytes: Capturing Audio in Survey Interviews; 2005; Hansen, S. E., Krysan, M., Couper, M. P.
- A household panel as a tool for cost-effective health-related population surveys: validity of the "...; 2004; Potthoff, P., Heinemann, Lothar A.J., Guther, B.
- Validation of the Addiction Severity Index (ASI) for internet and automated telephone self-report administration...; 2004; Brodey, B. B., Rosen, C. S., Brodey, I. S., Sheetz, B. M., Steinfeld, R. R., Gastfriend, D. R.
- Usability, Comparability And Data Quality Across Modes And Technologies In Census Data Collection; 2004; Conrad, F. G., Couper, M. P.
- Does Voice Matter? An Interactive Voice Response (IVR) Experiment; 2004; Couper, M. P., Singer, E., Tourangeau, R.
- Does the Web Doom Traditional Call Centers?; 2004; Olsen, R. J.
- Modeling Survey Respondents' Speech to Improve Speech Survey Interface; 2004; Ehlen, P., Schober, M. F., Conrad, F. G.
- Mail and Internet Surveys (Book); 2003; Zimmerman, D. E.
- Humanizing self-administered surveys: experiments on social presence in web and IVR surveys; 2003; Tourangeau, R., Couper, M. P., Stegier, D.M.Steiger, D. M.; de Rouvray, C.
- Web Surveys to Digital Movies: Technological Tools of the Trade; 2002; Fetterman, D. M.
- Navigating the Rapids of Change: Some Observations on Survey Methodology in the Early 21st Century; 2002; Dillman, D. A.
- IAPI (Internet Aided Personal Interview); 2002; Muehlenfeld, H. -U.
- An Experiment Comparing Computer-Assisted and Paper Modes of Data Collection for the Short Form in Census...; 2002; Schneider, S. J., Cantor, D., Malakhoff, L., Arieira, C., Segel, P., Nguyen, L., Guarino, J. A.
- Self-administered questions by telephone: Evaluating interactive voice response; 2002; Tourangeau, R., Steiger, D. M.,
- Mail and Internet Surveys (Book Review); 2001; Faubion, C. W., Andrew, J. D.
- Humanizing Self-Administered Surveys: Experiments on Social Presence on the Web and Interactive Voice...; 2001; Steiger, D. M., Couper, M. P., Tourangeau, R.
- Comparison of Telephone, Mail, Web, and IVR Surveys; 2000; Bason, J. J.
- A Conversational Approach to Text-Based Computer-Administered Questionnaires; 1999; Conrad, F. G., Schober, M. F.