Web Survey Bibliography
Title Comparing Data Quality in Telephone and Internet Surveys: Results of Lab and Field Experiments
Author Krosnick, J. A.
Year 2003
Access date 20.05.2004
Abstract This paper will report the results of two studies comparing telephone survey data collection to data collection via the internet. One study compared a national RDD telephone survey with national Internet surveys (by Knowledge Networks and Harris Interactive) done before and after the 2000 U.S. presidential election using the same questionnaires. The telephone and Knowledge Networks samples were more representative of the nation than was the volunteer Harris Interactive sample in terms of demographics and electoral participation. The Harris Interactive sample was more engaged in and knowledgeable about politics than were the other two samples. Even controlling for these demographic and engagement differences, the telephone data manifested more random measurement error, survey satisficing, and social desirability response bias than did the KN and HI data, and the KN data manifested more random error and satisficing than did the HI data. A laboratory experiment comparing telephone interviewing to computer responding confirmed the same results and suggested that internet survey data collection offers some clear advantages over the telephone.
Access/Direct link Homepage - conference (abstract)
Year of publication2003
Bibliographic typeConferences, workshops, tutorials, presentations
Web Survey Bibliography - Krosnick, J. A. (56)
- Can Official Records Correct Errors in Turnout Self-reports?; 2012; Berent, M., Krosnick, J. A., Lupia, A.
- Improving Question Design to Maximize Reliability and Validity; 2012; Krosnick, J. A.
- How accurate are surveys of objective phenomena?; 2012; Chang, L. C., Krosnick, J. A.
- Does mentioning "Some People" and "Other People" in an opinion question improve...; 2012; Yeager, D. S., Krosnick, J. A.
- What Number of Scale Points in an Attitude Question Optimizes Response Validity and Administration Practicality...; 2012; Yeager, D. S., Anand, S., Krosnick, J. A.
- A Systematic Review of Studies Investigating the Quality of Data Obtained with Online Panels; 2012; Callegaro, M., Villar, A., Krosnick, J. A., Yeager, D. S.
- Measuring americans' issue priorities. A new version of the most important problem question reveals...; 2011; Yeager, D. S., Larson, S. B., Krosnick, J. A., Tompson, T.
- Experiments for evaluating survey questions; 2011; Krosnick, J. A.
- Does mentioning "some people" and "other people" in a survey question increase the...; 2011; Yeager, D. S., Krosnick, J. A.
- Comparing the Accuracy of RDD Telephone Surveys and Internet Surveys Conducted with Probability and...; 2011; Yeager, D. S., Krosnick, J. A., Chang, L. C., Javitz, H. S., Levendusky, M. S., Simpser, A., Wang, R...
- More comparisons of Probability and Non-Probability Sample Internet Surveys: The Dutch NOPVO Study.; 2011; Weiss, R., Krosnick, J. A., Yeager, D. S.
- Measuring User Satisfaction in the Lab: Questionnaire Mode, Physical Location, and Social Presence Concerns...; 2011; Jans, M., Romano, J. C., Ashenfelter, K. T., Krosnick, J. A.
- Comparing the Accuracy of RDD Telephone Surveys and Internet Surveys Conducted with Probability and...; 2011; Yeager, D. S., Krosnick, J. A., Chang, L. C., Javitz, H. S., Levindusky, M. S., Simpser, A.; Wang, R...
- Assessing the Accuracy of the Face-to-Face Recruited Internet Survey Platform: A Comparison of Behavioral...; 2010; Villar, A., Malka, A., Krosnick, J. A.
- Study of Non-Probability Sample Internet Surveys' Estimates of Consumer Product Usage and Demographic...; 2010; Yeager, D. S., Carter, A., Tewoldemedhin, H., Krosnick, J. A.
- Computing weights for the American National Election Study survey data; 2009; Debell, M., Krosnick, J. A.
- Question and Questionnaire Design; 2009; Krosnick, J. A., Presser, S.
- Dispositions and Outcome Rates in the “Face-to- Face/Internet Survey Platform" (the FFISP); 2009; Sakshaug, J. W., Tourangeau, K., Krosnick, J. A., Ackermann, A., Malka, A., Debell, M., Turakhia, C.
- Attrition in a Face-to-Face Recruited Internet Panel with Substantial Incentives; 2009; Malka, A., Krosnick, J. A., Ackermann, A., Debell, M., Turakhia, C.
- Lessons Learned About How to Accomplish Effective In- Person Recruitment of a Web-Equipped Survey Panel...; 2009; Ackermann, A., Krosnick, J. A., Turakhia, C., Debell, M., Malka, A., Jarmon, R.
- Comparison Study of Probability and Non-Probability Sample Surveys Conducted by Internet and Face to...; 2009; Yeager, D. S., Krosnick, J. A.
- Does Weighting Improve the Accuracy of Data from Non- Probability Internet Survey Panels of People Who...; 2009; Yeager, D. S., Krosnick, J. A.
- National Surveys Via RDD Telephone Interviewing vs. the Internet: Comparing Sample Representativeness...; 2009; Chang, L. C., Krosnick, J. A.
- Lottery Style Incentives and Response Rates to Online Surveys; 2009; Pearson, J., E., Krosnick, J. A.Levine, R. E.
- Scientific Survey Research: Sustainable in an Online World?; 2009; Krosnick, J. A.
- Money for Surveys: What about Data-Quality?; 2009; A.Krosnick, J. A.
- Optimal Design of Branching Questions to Measure Bipolar Constructs; 2009; Malhotra, N., Krosnick, J. A., Thomas, R. K.
- National Surveys Via RDD Telephone Interviewing vs. the Internet: Comparing Sample Representativeness...; 2008; Chang, L. C., Krosnick, J. A.
- The accuracy of online surveys with non-probability samples; 2008; Krosnick, J. A.
- ‘For Example’: How Different Example Types in Online Surveys Influence Frequency ; 2008; Berent, M., Krosnick, J. A.
- Comparing the Results of Probability and Non-probability Telephone and Internet Survey Data; 2008; Wang, R., Krosnick, J. A.
- “For Example…,” How Different Example Types in Online Surveys Influence Frequency...; 2008; Berent, M., Krosnick, J. A.
- Response option ordering: Reconciliating meanings conveyed by rating scale position and label. Unpublished...; 2007; Garland, P., Krosnick, J. A.
- The Effect of Survey Mode and Sampling on Inferences about Political Attitudes and Behavior: Comparing...; 2007; Malhotra, N., Krosnick, J. A.
- Face-to-Face Recruitment of an Internet Survey Panel: Lessons from an NSF-Sponsored Demonstration Protect...; 2007; O'Muircheartaigh, C., Krosnick, J. A., Dennis, J. M.
- The Effect of Survey Mode and Sampling on Inferences about Political Attitudes and Behavior: Comparing...; 2007; Malhotra, N., Krosnick, J. A.
- The measurement of attitudes; 2005; Krosnick, J. A., Judd, C. M., Wittenbrink, B.
- Comparing the results of probability and non-probability sample surveys; 2005; Krosnick, J. A.
- Effects of survey data collection mode on response quality: Implications for mixing modes in cross-national...; 2005; Krosnick, J. A.
- Vote Over-Reporting: Testing the Social Desirability Hypothesis in Telephone and Internet Surveys; 2005; Holbrook, A. L., Krosnick, J. A.
- Effect of Respondent Motivation and Tack Difficulty on Nondifferentiation in Ratings: A Test of Satisficing...; 2005; Anand, S., Krosnick, J. A., Mulligan, K., Smith, W., Green, M. C., Bizer, G. Y.
- Comparing Major Survey Firms in Terms of Survey Satisficing: Telephone and Internet Data Collection; 2005; Krosnick, J. A., Nie, N., Rivers, D.
- Web Survey Methodologies: A Comparison of Survey Accuracy; 2005; Krosnick, J. A., Nie, N., Rivers, D.
- Comparing Data Quality in Telephone and Internet Surveys: Results of Lab and Field Experiments; 2003; Krosnick, J. A.
- Can What We Don’t Know (about “Don’t Know”) Hurt Us?: Effects of Item Non-response...; 2003; Krosnick, J. A., Behnke, C. S., Lafond, C.R., Thomas, R. K.
- How Does Ranking Rate?: A Comparison of Ranking and Rating Tasks.; 2003; Krosnick, J. A., Shaeffer, E. M., Thomas, R. K.
- Comparing Self-administered Computer Surveys and Auditory Interviews: An Experiment; 2002; Chang, L. C., Krosnick, J. A.
- More Is Not Necessarily Better: Effects of Response Categories on Measurement Stability and Validity; 2002; Thomas, R. K., Uldall, B. R., Krosnick, J. A.
- Reliability and Validity of Web-based Surveys: Effects of Response Modality, Item Format, and Number...; 2002; Uldall, B. R., Thomas, R. K., Krosnick, J. A.
- A Comparison of the Random Digit Dialing Telephone Survey Methodology with Internet Survey Methodology...; 2001; Chang, L. C., Krosnick, J. A.