The internet has revolutionised the way we live in the 21st century and to some extent has impacted on the way we do survey research. The facility to survey online allows for considerable savings in printing, mailout costs, data entry or scanning hardware.

Concerns, however, about the use of the internet to survey include selection bias, response bias and response rates.

In 2003 Murdoch University carried out a satisfaction survey of all students. Initial contact was via email asking students to respond online. Follow-ups of nonrespondents used the more traditional mailout/paper format. A response rate of fifty

percent was achieved with sixty-three percent of responses coming via the online mode. This paper looks at the issues of selection bias and response bias. What kind of students respond online? Are they are different from those responding via the paper forms? It also compares responses provided online, including open questions, with those on paper and questions whether the paper questionnaire is dead or dying with online surveys the way of the future.