Th e web presents a new mode of data collection for business surveys and one that appears to off er many improvements to current methods. While web reporting may be benefi cial to statistical agencies, it is necessary to ask how respondents view this new option. What expectations do they have of the web as a mode of response? We analyzed data from interviews with current respondents to U.K. Offi ce for National Statistics and U.S. Census Bureau surveys in order to address these questions. Findings show that overall respondents are receptive to the idea of web returns. Expectations of web questionnaires vary, owing to factors ranging from computer competency levels to perception of the task. In general, the design and functionality elements are the key factors leading respondents to adopt web data collection. However, respondent perception of the web also is important.