Web Survey Bibliography
The potential for improving response rates by changing from one mode of data collection to another mode and the consequences for measurement and nonresponse errors are examined. Data collection from 8999 households was done in two phases. Phase 1 data collection was conducted by telephone interview, mail, interactive voice response, or the Internet, while Phase 2 focused on nonrespondents to Phase 1, and was conducted by a different mode, either telephone or mail. Results from our study suggest that switching to a second mode is an effective means of improving response. We also find that for the satisfaction–dissatisfaction questions asked in this survey, respondents to the aural modes (telephone and IVR) are significantly more likely than are respondents to the visual modes (mail and web) to give extreme positive responses, a difference that cannot be accounted for by a tendency towards recency effects with telephone. In general, switching to a second mode of data collection was not an effective means of reducing nonresponse error based on demographics.
Web Survey Bibliography - Tortora, R. D. (12)
- Attrition in Consumer Panels; 2009; Tortora, R. D.
- Response rate and measurement differences in mixed-mode surveys using mail, telephone, interactive voice...; 2009; Dillman, D. A., Phelps, G., Tortora, R. D., Swift, K., Kohrell, J., Berck, J., Messer, B. L.
- Recruitment and retention for a consumer panel; 2008; Tortora, R. D.
- Multiplicity-Based Sampling for the Mobile Telephone Population: Coverage, Nonresponse, and Measurement...; 2008; Tortora, R. D., Groves, R. M., Peytcheva, E.
- An Experimental Comparison of Three Modes of Data Collection Within the Eurobarometer Measurement Domain...; 2004; Peytcheva, E., Groves, R. M., Manchin, R., Tortora, R. D.
- Comparing Face to Face, Telephone, Paper Self-Administered, and Web Survey Measurement; 2004; Tortora, R. D., Groves, R. M., Peytcheva, E., Manchin, R.
- Response Rate and Measurement Differences in Mixed Mode Surveys Using Mail, Telephone, Interactive Voice...; 2001; Dillman, D. A., Phelps, G., Tortora, R. D., Swift, K., Kohrell, J., Berck, J.
- Incentives in Internet Surveys; 2001; Tortora, R. D.
- Principles for Constructing Web Surveys; 1998; Dillman, D. A., Tortora, R. D., Bowker, D.
- Principles for Constructing Respondent-Friendly WEB Surveys and Their Influence on Response; 1998; Dillman, D. A., Tortora, R. D.
- Influence of Plain Vs. Fancy Design on Response Rates for Web Surveys; 1998; Dillman, D. A., Tortora, R. D., Conradt, J., Bowker, D.
- CATI in an Agricultural Statistical Agency; 1985; Tortora, R. D.