Web Survey Bibliography
The article focuses on do-it-yourself marketing research surveys. Due to the abundance of self-service online survey tools, many companies are doing their own research, but writing questions and analyzing data is a science. The article details keys to proper information gathering, including having a clear objective of a survey's goals, deciding on the right sample of respondents, and considering a survey design that does not lead the respondent.
Journal Homepage (abstract)/(full text)