Web Survey Bibliography
Despite considerable attention from the survey research community, the effect of rapport between interviewer and respondent on survey responding remains a topic of considerable debate. Some researchers suggest that rapport is good for survey interviews because it motivates participants to help interviewers by giving honest responses, even on sensitive questions. Others suggest that rapport is bad for survey interviews because it causes respondents to attempt to ingratiate themselves to interviewers by distorting their responses, especially on sensitive questions, in order to appear more favorably to their interviewers. We propose an alternative explanation. While rapport has previously been considered a unified concept and has yielded different, often contradictory results, we argue that there are multiple types of rapport, some that motivate respondents to answer honestly and others that cause respondents to ingratiate themselves to their interviewers. In this talk, we will discuss our research on the different components of rapport in the survey interview. In our research, rather than depending on post-hoc analyses of interview behavior, or the more-or-less successful performance of trained survey interviewers, we have used prior research in social psychology and our own research on face-to-face interaction to derive a parameterized model of rapport and its effects. That model drives the performance of a series of virtual humans that differ in the kind of rapport they demonstrate. We then used those virtual humans to analyze the effects of different kinds of rapport on socially desirable responding in survey interviews containing sensitive questions.
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Web Survey Bibliography - Psychological issues (233)
- Why are you leaving me?? - Personality predictors of answering drop out in an online-study; 2013; Thielsch, M., Nestler, S., Back, M.
- The viability of crowdsourcing for survey research; 2011; Behrend, T. et al.
- Taking the pulse of public opinion: Leading and misleading indicators of the state of the nation; 2011; Bishop, G. F., Mockabee, S. T.
- Knowledge Networks answers to ESOMAR's "25 Questions to Help Research Buyers"; 2011
- GRE® program announces big benefits and big savings for GRE® test takers worldwide; 2011
- Going online with assessment; 2011; Burke, E. et al.
- Does mentioning "some people" and "other people" in a survey question increase the...; 2011; Yeager, D. S., Krosnick, J. A.
- Reducing Sensitive Survey Response Bias in Research on Adolescents: A Comparison of Web-Based and Paper...; 2011; Wyrick, D. L., Bond, L.
- Testing for measurement equivalence of human values across online and paper-and-pencil surveys; 2011; Davidov, E., Depner, F.
- Explaining more variance with visual analogue scales: A Web experiment; 2011; Funke, F.
- Different functioning of rating scale formats – results from psychometric and physiological experiments...; 2011; Koller, M., Salzberger, T.
- The who, what, and where of America: Understanding the American Community Survey; 2010; Gaquin, D. A.
- The weirdest people in the world?; 2010; Heine, S. J., Henrich, J., Norenzayan, A.
- The psychology or survey response. An ASA webinar; 2010; Tourangeau, R.
- The psychology of survey response, 2nd Edition; 2010; Tourangeau, R., Bradburn, N. M.
- Ethical principles of psychologists and code of conduct; 2010
- Does Making The Survey Topic More Salient Lead To An Expert Bias? – The Influence of Announcing...; 2010; Keusch, F., Mayerhofer, W., Weilbuchner, N., Jungreithmaier, S.
- Participant Dropout as a Function of Survey Length in Internet-Mediated University Studies: Implications...; 2010; Hoerger, M.
- A validation of well-being and happiness surveys for administration via the Internet ; 2010; Howell, R. T., Rodzon, K. S., Kurai, M., Sanchez, A. H.
- Conducting an internet-based survey: benefits, pitfalls and lessons learned; 2010; Alessi, E. J., I.Martin, J. I.
- Variations in Response Style Behavior by Response Scale Format in Attitude Research; 2010; Kieruj, N. D., Moors, G.
- The use of web questionnaires in second language acquisition and bilingualism research; 2010; Wilson, R., Dewaele, J. M.
- Randomized trial showed that an “embedded” survey strategy optimized authorization rates...; 2010; Murdoch, M., Pietila, D. M., Partin, M. R.
- Instrument Development With Web Surveys and Multiple Imputations ; 2010; Chang, L. C., Frost, L. Z., Chao, S., Ree, M. J.
- Cognitive burden of survey questions and response times: A psycholinguistic experiment; 2010; Lenzner, T., Kaczmirek, L., Lenzner, A.
- From the Editor; 2009; Sackett, P. R.
- A Comparison of Different Survey Periods in Online Surveys of Persons with Eating Disorders and Their...; 2009; Wesemann, D., Grunwald, A., Grunwald, M.
- The mixing of survey modes: application to Laon web and face‐to‐face household travel survey...; 2009; Bayart, C., Bonnel, P.
- Using Mobile Phones to Administer a Working Memory Updating Task in a Survey - Cognitive Performance...; 2009; Schmiedek, F., Riediger, M., Lindenberger, U., Wagner, G. G.
- Relevance Of Health-Related Online-Information In Offline- And Online-Samples; 2009; Stetina, B. U., McElheney, J., Lehenbauer, M., Hinterberger, E., Pintzinger, N., Kryspin-Exner, I.
- An Online Study on Coping with Anxiety and Disease-Specific Internet Use in Panic Attack Sufferers; 2009; König, D., Hiebler, C., Kryspin-Exner, I.
- Implementation of a reaction time tool for brand measurement at Swisscom; 2009; Paar, I., Urbahn, J.
- Visual Heuristics and Answer Formats in Rating Scales; 2009; Toepoel, V. Dillman, D. A.
- Personality on Social Network Sites: An Application of the Five Factor Model; 2009; Wehrli, S.
- Trauma Victim: Yes or No? Why It May Be Difficult to Answer Questions Regarding Violence, Sexual Abuse...; 2009; Thoresen, S., Øverlien, C.
- Internet versus paper-and-pencil survey methods in psychological experiments: Equivalence testing of...; 2009; Lewis, I., Watson, B., White, K. M.
- Timing accuracy of Web experiments: A case study using the WebExp software package; 2009; Keller, F., Gunasekharan, S., Mayo, N., Corley, M.
- Gender-of-Interviewer Effects in a Video-Enhanced Web Survey: Results from a Randomized Field Experiment...; 2009; Fuchs, M.
- Psychometric properties of internet administered versions of Penn State Worry Questionnaire (PSWQ) and...; 2009; Zlomke, K. R.
- Eye-Tracking Data: New Insights on Response Order Effects and Other Cognitive Shortcuts in Survey Responding...; 2009; Galesic, M., Tourangeau, R., P.;Couper, M. P., Conrad, F. G.
- Effects of different types of progress indicators on drop-out rates in web surveys; 2009; Matzat, U., Snijders, C., van der Horst, W.
- Web-based measurement: Effect of completing single or multiple items per webpage; 2009; Thorndike, F. P., Carlbring, P., Smyth, F. L., Magee, J. C., Gonder-Frederick, L., Ost, L. G., Ritterband...
- The psychology of survey response; 2008; Schwarz, N.
- Comparison of Web-Based versus Paper-and-Pencil Self-Administered Questionnaire: Effects on Health Indicators...; 2008; van de Looij-Jansen, P. M., de Wilde, E. J.
- Does speed in completing an online questionnaire have an influence on its reliability?; 2008; Montag, C., Reuter, M.
- When Encouraging Looks Go Too Far: Using Virtual Humans to Understand the Role of Rapport in the Survey...; 2008; Foucault, B., Aguilar, J., Cassell, J., Miller, P. V.
- Antecedents of Anonymity Perceptions in Web-based Surveys; 2008; Whelan, T. J.
- A Comparison of Item Nonresponse in Web and Pen-and-Paper Surveys of Sexual Behaviour; 2008; Evans, A. R., Elford, J., Bolding, G., Wiggins, D.
- Psycholinguistic Determinants of Question Difficulty: A Web Experiment; 2008; Faaß, T., Kaczmirek, L.
- Effects of innovativeness and trust on web survey participation; 2008; Fang, J., Shao, P., Lan, G.
