Web Survey Bibliography
For the past century, self-reports have served as the primary means of collecting information from the public about different types of behavior. Technological innovations have opened new doors for measuring certain behaviors through electronic means. Nielsen has used self-reports recorded in a paper diary for television audience measurement since the 1950s. Yet, as viewing choices have increased and television technology has evolved, respondents increasingly have difficulty accurately and completely recording all viewing information in a paper-based diary. Over the last several years Nielsen began to leverage these newer technologies with relatively expensive and invasive electronic metering devices (traditionally reserved for national ratings) deployed to replace the diary in the largest local television markets. More recently, Nielsen developed the “mailable meter”, a smaller self-installed television meter that captures tuning data (what shows were watched and for how long). This technology can potentially collect more complete and accurate television tuning information, while reducing respondent burden (completion of a much simpler viewing log of who is watching). Methodologies were developed to maximize respondent cooperation and compliance, focusing on three key areas: (1) recruitment techniques to ensure a high level of commitment among participating households; (2) a support structure to provide assistance to respondents throughout the measurement period; and (3) an optimized incentive structure which balances participation gains with cost. In November 2007, a mailable meter field test was conducted with more than 400 households in parallel with self-reported diary measurement. Key metrics from this test were analyzed across different demographic groups, including recruitment rates, return rates, final response rates, and respondents’ experiences and perceived burden via data collected by a follow-up questionnaire after completion of the study. Findings from this effort are compared with those from the self-reported diary and are discussed within the growing shift from self-reports to electronic behavior measurement.
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Web survey bibliography - Link, M. W. (16)
- Mobile Technologies for Conducting, Augmenting and Potentially Replacing Surveys: Report of the AAPOR...; 2014; Link, M. W., Murphy, J., Schober, M. F., Buskirk, T. D., Childs, J. H., Tesfaye, C.
- Measuring Compliance in Mobile Longitudinal Repeated-Measures Design Study; 2013; Link, M. W.
- The Gamification of Marketing Research; 2013; Donato, P., Link, M. W.
- Comparing Tablet, Computer, and Smartphone Survey Administrations; 2013; Wells, T., Bailey, J., Link, M. W.
- Effective e-incentive for Online Study: Comparing Branded e-Gift Card and Virtual Cash Card; 2013; Jin, T., Duan, S., Lai, J. W., Link, M. W.
- Smartphone Apps and User Engagement: Collecting Data in the Digital Era; 2012; Link, M. W.
- Oh, Just One More Thing … Leveraging “Leave-Behinds” in Data Collection; 2012; Link, M. W.
- A Direct Comparison of Mobile Versus Online Survey Modes; 2012; Wells, T., Bailey, J., Link, M. W.
- Comments on the Articles (3) - Three Key Takeaways from the Zero Bank Debate; 2009; W.Link, M. W.
- Summaries of Address-Based Sampling Presentations at the AAPOR Annual Meeting; 2009; W., Daily, G., Shuttles, D. C., Yancey, L. T., Thu Burks, A., Bourquin, C.Link, M. W.
- Addressing the Cell Phone-Only Problem: Cell Phone Sampling Versus Address Based Sampling; 2009; W., Daily, G., Shuttles, D. C., Bourquin, C., Yancey, L. T.Link, M. W.
- Transitioning from Self-Reports to Self-Installed Electronic Audience Measurement; 2008; Trussell, N., Vanno, L., Matthess, E., Bailey, J., Link, M. W.
- An Evaluation of Respondent Selection Methods for Household Mail Surveys; 2008; Battaglia, M. P., Frankel, M. R., Osborn, L., Mokdad, A., Link, M. W.
- Effects of Cell Phones in Land-Line Households; 2006; Lambries, D., Oldendick, R. W., Link, M. W.
- Can Web and Mail Survey Modes Improve Participation in an RDD-based National Health Surveillance?; 2006; Link, M. W., Mokdad, A.
- Alternative Modes for Health Surveillance Surveys: An Experiment with Web, Mail, and Telephone; 2005; Link, M. W., Mokdad, A.