Web Survey Bibliography

Title Design of Web Questionnaires: The Effect of Layout in Rating Scales
Source CentER Discussion Paper, Series No. 2006-30
Year 2006
Access date 24.09.2009
Abstract

This article shows that respondents gain meaning from visual cues in a web survey as well as from verbal cues (words). We manipulated the layout of a five point rating scale using verbal, graphical, numerical, and symbolic language. This paper extends the existing literature in four directions: (1) all languages (verbal, graphical, numeric, and symbolic) are individually manipulated on the same rating scale, (2) a heterogeneous sample is used, (3) in which way personal characteristics and a respondent's need to think and evaluate account for variance in survey responding is analyzed, and (4) a web survey is used. Our experiments show differences due to verbal and graphical language but no effects of numeric or symbolic language are found. Respondents with a high need for cognition and a high need to evaluate are affected more by layout than respondents with a low need to think or evaluate. Furthermore, men, the elderly, and the highly educated are the most sensible for layout effects.

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Year of publication2006
Bibliographic typeConferences, workshops, tutorials, presentations
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Web Survey Bibliography - Online measurement (786)

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