Web Survey Bibliography
In 2006 the Data Collection Standards and Consultancy (DCSC) conducted a research project to identify and establish a set of generic interviewer best practice behaviours for Statistics New Zealand.
The research project recognised that while a number of quality assurance mechanisms were currently utilised within the Statistics New Zealand field collections business unit, they were employed on an ad hoc rather than systematic approach, which was not easily reported on or demonstrated to external parties.
These practices consisted of:
•An annual field check conducted by the interviewer's regional field supervisor.
•Checking of completed interviews on receipt in the office.
•Regular field and completed survey checks of newly recruited interviewers.
•Rotation of interviewers during quarterly or longitudinal surveys so that more than one interviewercollected data from the respondent and anomalies in collection practices could be identified.
•Informal ‘teaming’ of inexperienced interviewers with more experienced interviewers.
The project set about compiling a set of standards brought together from a variety of sources including market research organisations, international statistical agencies and social science research. These standards were then presented to and endorsed by the Statistics New Zealand Standards Governance Board with a view that the implementation of these standards would:
•Increase confidence in data quality, for both stakeholders and the public.
Increase confidence that official statistics are collected via sound methodology.
•Increase consistency across interviewers, minimising the risk of interviewer related error and falsification of data.
•Increase confidence in the professionalism of our field force.
•Increase respondent cooperation and compliance.
The Best Practice Standards (BPS) for Interviewers initiative, which was part of the wider Best Practice Field Collections project, adopted the DCSC's standards as a foundation from which to develop a revised set of field interviewer best practice standards and practical quality assurance mechanisms, to address the issues raised by the research project.
The BPS initiative identified twelve recommendations to quality assure interviewing standards, of which the use of Computer Audio-Recorded Interviewing (CARI) was one. CARI provides the unobtrusive recording of verbal communication between an interviewer and respondent as the survey is conducted.
Conference homepage (abstract)/(full text)
Web Survey Bibliography - Other new technologies (162)
- Virtual research assistants: Replacing human interviewers by automated avatars in virtual worlds; 2013; Hasler, B. S., Tuchman, P., Friedman, D.
- From mixed-mode to multiple devices. Web surveys, smartphone surveys and apps: has the respondent gone...; 2013; Callegaro, M.
- Smartphone Apps and User Engagement: Collecting Data in the Digital Era; 2012; Link, M. W.
- Specific mixed-mode methodology to reach sensory disabled people in quantitative surveys; 2012; Fontaine, S.
- Facing The Future Webcams as a survey tool in China; 2012; Gordon, A., Llewellyn, T., Gu, E.
- Using screen video capture software to aide and inform cognitive interviewing; 2012; Chaney, B. H., Barry, A. E., Chaney, J. D., Stellefson, M. L., Webb, M. C.
- A report on the Confirmit Market Research Software Survey ; 2012; Macer, T., Wilson, S.Wilson, Sheila
- Comfortable in the new medium: How online qual can benefit from our share-happy culture ; 2012; Rubenstein, P.
- Appreciating the value of traditional research in a digital world; 2012; Turner, S.
- For winning qualitative, make it high-touch + high-tech; 2012; Barber, E., McIlrath, M.
- Using Collaborative Web Technology to Construct the Health Information National Trends Survey; 2012; Moser, R. P., Beckjord, E. B., Finney Rutten, L. J., Blake, K., Hesse, B. W.
- Testing Video Messages in Web Surveys: Effects on Sample Bias and Validity; 2012; Shapiro, D., Cappella, J.
- The Representativity of Web Surveys of the General Population compared to Traditional Modes and Mixed...; 2012; Klausch, L. T., Schouten, B., Hox, J.
- Time use data collection using Smartphones: Results of a pilot study among experienced and inexperienced...; 2012; Scherpenzeel, A., Sonck, N., Fernee, H., Morren, M.
- New Insights about market research with an iPad-panel; 2012; Manouchehri, A., Rieber, D., Moughrabi, C.
- Lessons to keep in mind when interviewing via Webcam; 2012; Carlon, M.
- Using Webinar Polls to Collect Online Survey Data: The Case of a Behavioral Finance Problem; 2012; Sahu, C.
- The benefits and constraints of e-mail interviews and discussions as methods of accessing valid data; 2011; Roberts, A.
- Facial imaging: The new face of online survey research; 2011; Gordon, A., McCallum, D., Sorci, M., Llewellyn, T.
- On Affordances and Technological Intersubjectivity; 2011; Vatrapu, R.
- Building online communities; 2011; Mlačić, B., Milas, G., Mikloušić, I.
- 2nd WEBDATANET Meeting Amsterdam. Global Data Collecting; 2011; van Beveren, I.
- Eye Tracking in testing questionnaires: What’s the added value?; 2011; Tries, S.
- Combining web surveys and XBRL ; 2011; Roos, M.
- Video enhanced web survey; 2011; Fuchs, M., Kunz, T., Gebhard, F.
- New data sources for statistics: Experiences at Statistics Netherlands; 2011; Daas, P., ten Bosch, O., de Blois, C., Hoekstra, R., Roos, M.
- The Future of Research Through Gaming; 2011; Adamou, B.
- Engagement, Consistency, Reach – why the Technology Landscape Precludes All Three; 2011; Johnson, A., Rolfe, G.
- Estudo de usabilidade para PDAs utilizados em coleta de dados nas entrevistas pessoais para pesquisas...; 2011; Patricia Zamprogno Tavares
- Researching Personal Information on the Public Web - Methods and Ethics; 2011; Wilkinson, D., Thelwall, M.
- A course is a course is a course: Factor invariance in student evaluation of online, blended and face...; 2011; Dziuban, C. D., Moskal, P.
- Twitter mood predicts the stock market.; 2011; Bollen, J., Mao, H., Zeng, X.-J.
- The power of qualitative research in the era of social media; 2011; Branthwaite, A., Patterson, S.
- Web based CATI on Amazon Elastic Compute Cloud and VirtualBox using queXS; 2011; Zammit, A.
- Web/Cloud Based CATI Using queXS; 2011; Zammit, A.
- Partnership-Driven Resources to Improve and Enhance Research (PRIMER): A Survey of Community-Engaged...; 2011; Dolor, R. J., Greene, S. M., Thompson, E., Baldwin, L.-M., Neale, A. V.
- Weaving the Web into Personal Communication Networks: A Mobile Phone Based Study of Smartphone Users; 2011; Kobayashi, T., Boase, J.
- Different functioning of rating scale formats – results from psychometric and physiological experiments...; 2011; Koller, M., Salzberger, T.
- Wireless Health Monitoring, Feedback, and Health Behaviors; 2011; Kooreman, P., Scherpenzeel, A.
- ELIPSS: A New Mobile Web Panel for Social Scientists; 2011; Lesnard, L.
- Measurement invariance in training evaluation: Old question, new context; 2011; P., Gissel, A., Stoughton, J. W., Whelan, T. J.Clark, A. P.
- Differential Mailing Methodologies on Response Rates: Testing Advance Notices, Blast Telephone Messages...; 2011; Gentry, R. J., Pens, Y.
- Which Technologies Do Respondents Use in Online Surveys – An International Comparison?; 2011; Kaczmirek, L., Behr, D., Bandilla, W.
- Method Effects and Robo-polls; 2011; van Lohuizen, J., Samohyl, R. W.
- Studying Political Behavior: A Comparison of Internet and Telephone Surveys; 2011; Stephenson, L. B., Crête, J.
- Use these five Web-based approaches to shrink your research timelines, costs ; 2011; Cutler, A. D.
- The impact of next and back buttons on time to complete and measurement reliability in computer-based...; 2010; Gershon, R. C. et al.
- ReCal: Intercoder Reliability Calculation as a Web Service ; 2010; Freelon, D. G.
- The impact of incentives and interview methods on response quantity and quality in diary- and booklet...; 2010; Bonke, J., Fallesen, P.
- Computer Literacy and the Accuracy of Substance Use Reporting in an ACASI Survey; 2010; Johnson, T. P., Fendrich, M., Mackesy-Amiti, M. E.