Web Survey Bibliography
Telephone interviewing has gained great importance in empirical social research, as it enables fast and cost eective data-gathering as well as the use of random samples (in contrast to online surveys). Compared to face-to-face interviews, however, the response rates are relatively low. To gain extended understanding of the mechanisms behind unit nonresponse, this study relates response rates to interviewers' voice characteristics. We use contact data generated in a survey with 78 interviewers and 606 respondents (gross sample N=2227) and supplement these data with information interviewers' voices. The survey was conducted during 2007 and 2008 at the University of Mannheim, Germany. To obtain metadata, we recorded the interviewers' voices and analyzed the recordings using praat, a software for acoustic analysis. In a second step, each voice was evaluated on a number of subjective dimensions by 20 raters each (n=156). Using this combined dataset, we study the determinants of interviewer eectiveness with a special focus on objective voice characteristics (e.g. pitch, loudness etc). Additionally, we account for gender, local and foreign accent as well as a variety of subjective voice attributes (friendliness, trustworthiness etc). First results show that (a) objective voice characteristics have greater explanatory power than subjective indicators and (b) a dierentiation by gender is indispensable to obtain valid results. Since subjective indicators are related to the objective measures and interviewer eectiveness only weakly, the further study of objective voice characteristics seems to be a worthwhile opportunity for future research.
Conference homepage (abstract)
Web survey bibliography - European survey research associaton conference 2009, ESRA, Warsaw (31)
- An experimental mixed mode design on a general population survey ; 2009; Eva, G.
- Presentation of a Single Item versus a Grid: Effects on the Vitality and Mental Health Scales of the...; 2009; Callegaro, M., Shand-Lubbers, J., Dennis, J. M.
- Survey Research in Virtual Worlds: Second Life R as a Research Platform; 2009; Hill, C., Dean, E.
- Elderly in an Internet panel, the quality of the data; 2009; Vis, C.
- Computer-Assisted Audio Recording (CARI): Repurposing a Tool for Evaluating Comparative Instrument Design...; 2009; Edwards, B., Hicks, W., Tourangeau, K., Harris-Kojetin, L., Moss, A.
- Do online translated questionnaires result in higher response rates for patient surveys?; 2009; Boyd, J., Davis, A.
- A comparison of two mixed mode designs: cati-capi and web-cati-capi; 2009; Beukenhorst, D., Wetzels, W.
- Comparison between Liss panel (web) and ESS data (face to face); 2009; Revilla, M., Saris, W. E.
- Is a cell phone really a personal device? Results from the first wave of a mobile phone panel on sharing...; 2009; Fuchs, M., Busse, B.
- Mobile Phone Surveys in Germany – Response rates and response behaviour; 2009; Hader, S., Schneiderat, G.
- Ethical Considerations in the Use of Paradata in Web Surveys; 2009; Couper, M. P., Singer, E.
- Interviewer voice characteristics and productivity in telephone surveys; 2009; Best, H., Bauer, G., Steinkopf, L.
- Standardized recall aids for online life course surveys; 2009; Glasner, T.
- The impact of forgiving wording and question context on social desirability bias in sensitive surveys...; 2009; Naher, A.- F., Krumpal, I.
- Interactive feedback can improve accuracy of responses in web surveys; 2009; Conrad, F. G., Couper, M. P., Tourangeau, R., Galesic, M.
- The influence of the field time on data quality in list-based Web surveys; 2009; Goeritz, A., Stieger, S.
- Online Analysis and Programmed Disclosure Risk Protection: New Access to Restricted-use Microdata; 2009; McFarland O’Rourke, J., Rush, S. H., Maxwell, C.
- Using the Available On-line Secondary Data in Education and Research Practice; 2009; Perek-Bialas, J.
- Nice portal! But where is the data . . . ? - Experiences of a data archive with offering online access...; 2009; Mauer, R.
- Making Use of Online Survey Documentation & Analysis; 2009; Terwey, M.
- Access to Survey Data on the Internet; 2009; Kolsrud, K.
- Individual Follow-up of the Target Population: the Plural Strategies of a Web Survey; 2009; Markou, E., de Cledat, B., Razafindratsima, N., Laurent, R., Issenhuth, P.
- The influence of selective nonresponse in the analysis of levels of annoyance and sleep disturbance...; 2009; Breugelmans, O.
- Motivating different groups: questionnaire topic and participation rates; 2009; Marchand, M.
- The Internet sample; 2009; Getka-Wilczynska, E.
- Selection bias in Internet panels: challenge or dead blow?; 2009; Lensvelt-Mulders, G. J.
- Presentation of WEBSURVNET; 2009; de Pedraza, P., Steinmetz, S., Tijdens, K.
- Telephone Survey and political behaviour estimates in 22 European countries: Evaluating the need for...; 2009; Hufken, V.
- Self-Selected Samples in Customer Satisfaction Surveys; 2009; Nicolini, G., Dalla Valle, L.
- What to do if Probability Sampling is Impossible in a Web Survey?; 2009; Markou, E., Razafindratsima, N., de Cledat, B., Issenhuth, P., Laurent, R.
- New Challenges in Sampling: Introduction; 2009; Laaksonen, S.