Web Survey Bibliography
Background: High response rates to patient surveys are important for ensuring that results are representative of the views of their local population. In the English NHS Patient Survey Programme, areas with high ethnic diversity and younger populations have lower response rates, with London-based organisations having the lowest response rates in England. One reason commonly cited for this reduced response rate is the higher proportion of patients in the areas for whom English is not their rst language.
Objective: To investigate if o ering the option to complete the inpatient questionnaire online in English or a number of other commonly spoken languages helps to increase response rates, particularly for hard-to-reach groups.
Methods: This online pilot survey was run alongside the national 2008 Inpatient Survey. Five London hospital organisations each generated an additional sample of 500 recent inpatients. Identical questionnaires were mailed to all patients but the additional sample were given the opportunity to complete the questionnaire online, in English or one of the ten most commonly spoken non-English languages in London. These participants were also able to call a free telephone number to request a paper copy of the translated questionnaire (in one of the ten non-English languages).
We compared the response rates and response patterns of the additional sample to the 2008 National Inpatient Survey sample to investigate the e ect of providing an online completion option in the native language of the participants and uptake of telephone translation services.
Results: In four of the ve participating organisations there was no di erence between overall response rates for the online completion option and national survey samples. Generally, uptake of the online option was low in all languages (1% of sample), especially so for non-English completion (0.2%). Cost per response was unacceptably high for this research. Telephone completion of the questionnaire, in up to 127 languages, has traditionally been off ered in the National Inpatients Survey. Uptake of this option in a non-English language halved from 2007 to 2008, with no di erence between the online and national samples.
Conclusions: O ering an online completion option did not increase response rates to the survey overall, nor did providing translated questionnaires speci cally improve the response rates for those from non-White ethnic groups. There are issues other than the language spoken which result in decreased response rates for those from non-White ethnic groups.
Conference homepage (abstract)
Web Survey Bibliography - Other (451)
- Do we hear different voices?: Investigating the differences between internet and non-internet users...; 2009; Zhang, C., Callegaro, M., Thomas, M., DiSogra, C.
- The Effect of Email Invitation Customization on Survey Completion Rates in an Internet Panel: A Meta...; 2009; Callegaro, M., Kruse, Y., Thomas, M., Nukulkij, P.
- Panel Conditioning and Attrition in the AP-Yahoo! News Election Panel Study; 2009; Kruse, Y., Callegaro, M., Dennis, J. M., DiSogra, C., Subias, S., Lawrence, M., Tompson, T.
- Recruiting Probability-Based Web Panel Members Using an Address-Based Sample Frame: Results from a Pilot...; 2009; DiSogra, C., Callegaro, M., Hendarwan, E.
- Web Panel Studies of the 2008 Election; 2009; Dennis, J. M., Tompson, T.
- Comparison Study of Early Adopter Attitudes and Online Behavior in Probability and Non-Probability Web...; 2009; Dennis, J. M., Osborn, L., Semans, K.
- Summary of KnowledgePanel® Design; 2009; Dennis, J. M.
- Presentation of a Single Item versus a Grid: Effects on the Vitality and Mental Health Scales of the...; 2009; Callegaro, M., Shand-Lubbers, J., Dennis, J. M.
- Survey Research in Virtual Worlds: Second Life R as a Research Platform; 2009; Hill, C., Dean, E.
- Elderly in an Internet panel, the quality of the data; 2009; Vis, C.
- Computer-Assisted Audio Recording (CARI): Repurposing a Tool for Evaluating Comparative Instrument Design...; 2009; Edwards, B., Hicks, W., Tourangeau, K., Harris-Kojetin, L., Moss, A.
- Do online translated questionnaires result in higher response rates for patient surveys?; 2009; Boyd, J., Davis, A.
- A comparison of two mixed mode designs: cati-capi and web-cati-capi; 2009; Beukenhorst, D., Wetzels, W.
- Comparison between Liss panel (web) and ESS data (face to face); 2009; Revilla, M., Saris, W. E.
- Mobile Phone Surveys in Germany – Response rates and response behaviour; 2009; Hader, S., Schneiderat, G.
- Interviewer voice characteristics and productivity in telephone surveys; 2009; Best, H., Bauer, G., Steinkopf, L.
- Standardized recall aids for online life course surveys; 2009; Glasner, T.
- The impact of forgiving wording and question context on social desirability bias in sensitive surveys...; 2009; Naher, A.- F., Krumpal, I.
- Interactive feedback can improve accuracy of responses in web surveys; 2009; Conrad, F. G., Couper, M. P., Tourangeau, R., Galesic, M.
- Effectiveness of incentives in mixed-mode systems: An evaluation of errors & costs; 2009; Lozar Manfreda, K., Berzelak, N., Vehovar, V.
- The influence of the field time on data quality in list-based Web surveys; 2009; Goeritz, A., Stieger, S.
- Twisting Rating Scales: Horizontal versus Vertical Visual Analogue Scales versus Categorical Scales...; 2009; Funke, F., Reips, U. -D.
- Individual Follow-up of the Target Population: the Plural Strategies of a Web Survey; 2009; Markou, E., de Cledat, B., Razafindratsima, N., Laurent, R., Issenhuth, P.
- How to cover the general public by Internet interviewing; 2009; Das, M.
- Telephone Survey and political behaviour estimates in 22 European countries: Evaluating the need for...; 2009; Hufken, V.
- What to do if Probability Sampling is Impossible in a Web Survey?; 2009; Markou, E., Razafindratsima, N., de Cledat, B., Issenhuth, P., Laurent, R.
- Paradata and Blaise: A Review of Recent Applications and Research; 2009; O’Reilly, J.
- If You Provide It, Will They Read It? Response Time Effects in a Choice Experiment; 2009; Vista, A. B., Rosenberger, R. S., Collins, A. R.
- Pictures in Web Surveys; 2009; Toepoel, V., Couper, M. P.
- National readership surveys: Moving from probability face-to-face surveys to Internet panels; 2009; Vehovar, V., Slavec, A., Petric, I., Sargac, M.
- An experiment on the effects of non-response reweighting on estimators' precision in a web survey; 2009; Fabrizi, E., Biffignandi, S., Toninelli, D.
- Dynamic feedback in open-ended questions: Experiments on the visual design language of Web surveys; 2009; Fuchs, M.
- Effects of monetary incentives on participation in a two-wave online survey; 2009; Bandilla, W., Haas, I.
- Response Order and Response Distributions: The Format of the Response Options in a Web Survey; 2009; Tourangeau, R., Conrad, F. G., Couper, M. P., Balter, O.
- Anticipated estimation from a panel Web survey: the case of the presence of tourists in the Province...; 2009; Scaffai, G., Pratesi, M.
- Is this e-mail relevant? An eyetracking experiment on how potential respondents read e-mail invitations...; 2009; Kaczmirek, L., Faa▀, T., Galesic, M.
- Comparing the results of Web surveys on volunteer versus probabilistically selected panels of participants...; 2009; Galesic, M.
- Yes, VASs can! Increasing the accuracy of survey measurements with computerized visual analogue scales...; 2009; Funke, F., Reips, U. -D.
- Using Mail Contact to Sample and Encourage Submission of Questionnaire Answers Over the Internet; 2009; Dillman, D. A., Messer, B. L., Millar, M. M.
- Improving the Design of Complex Matrix Questions; 2009; Couper, M. P., Tourangeau, R., Conrad, F. G.
- Interactive aspects of web surveys; 2009; Conrad, F. G.
- Donations to charity as incentives in online panels; 2009; Goeritz, A.; Hox, J.
- Pros and Cons of Internet Surveys Compared to Traditional Survey Methods; 2009; Benjamin, G. D.
- Visual Design Effects on Respondents’ Behavior in Web-Surveys; 2009; Grein÷cker, A.
- Separating Selection Bias and Non-coverage in Internet Panels using Propensity Matching; 2009; Lensvelt-Mulders, G. J., Lugtig, P. J., Hubregtse, M.
- Applying theory to structure respondents' stated motivations for participating in web surveys; 2009; Han, V., Albaum, G., Wiley, J. B., Thirkell, P.
- Choosing Between Internet and Mail Survey Modes for Choice Experiment Surveys Considering Non-Market...; 2009; Bøye Olsen, S.
- Social Attitude Differences between Internet Users and Non-users; 2009; Robinson, J. P., Martin, S. P.
- Online Election Surveys: Keeping the Voters Honest? ; 2009; Gibson, R., McAllister, I.
- Qualitative Research via Internet: Asynchronous Online Discussions and the Use of WebCT; 2009; Giatsi Clausen, M., Nicol, M., Gill, J.