Web Survey Bibliography
This paper tests a new method for encouraging Web survey respondents to complete a questionnaire once they have started it and, thus, reduce the number of breakoffs. This paper builds upon prior studies that have examined the effects of using feedback mechanisms in Web surveys to encourage questionnaire completion and breakoff reduction (Crawford, Couper, & Lamias, 2001; Couper, Traugott, & Lamias, 2001; Conrad, Couper, Tourangeau, & Peytchev, 2005; Heerwegh & Loosveldt, 2006; Matzat, Snijders, & van der Horst, 2009). The proposed method displays textual messages of encouragement intermittingly to Web survey respondents. We hypothesized that such messages would reduce the number of breakoffs or, at minimum, delay eventual breakoffs. We tested this hypothesis by mounting a Web survey experiment on a national sample of college students (National Survey of Living Learning Programs, 52 institutions, N = 110,427 students). The sample was divided into 3 mutually exclusive groups that received: (1) no messages of encouragement (control), (2) brief messages of encouragement with generic content, and (3) brief messages of encouragement that contained content tailored to their specific school. The results suggest no association between displaying messages of encouragement and deterring or delaying breakoffs. Further, no association was found between messages of encouragement and the amount of time respondents spent logged in to the survey instrument or the number of items presented to them. The failure to find evidence is analyzed and detailed recommendations for further research on the relationship between feedback mechanisms and survey completion are given.
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Web survey bibliography - International Journal of Internet Science (11)
- Will They Stay or Will They Go? Personality Predictors of Dropout in Online Study; 2016; Nestler, S.; Thielsch, M.; Vasilev, E.; Back, M.
- WEBDATANET: Innovation and Quality in Web-Based Data Collection ; 2014; Steinmetz, S., Slavec, A., Tijdens, K. G., Reips, U.-D., de Pedraza, P., Popescu, A., Belchior, A., ...,...
- Mining “Big Data” using Big Data Services ; 2014; Reips, U.-D., Matzat, U.
- Does It Pay Off to Include Non-Internet Households in an Internet Panel? ; 2013; Leenheer, J., Scherpenzeel, A.
- ReCal OIR: Ordinal, Interval, and Ratio Intercoder Reliability as a Web Service; 2013; Freelon, D. G.
- News Platform Preference: Advancing the Effects of Age and Media Consumption on Political Participation...; 2010; Bachmann, I., Kaufhold, K., Lewis, S. C., de Zuniga, H. G.
- ReCal: Intercoder Reliability Calculation as a Web Service ; 2010; Freelon, D. G.
- Continuous Measurement of Musically-Induced Emotion: A Web Experiment ; 2009; Egermann, H., Nagel, F., Altenmueller, E., Kopiez, R.
- The Impact of Textual Messages of Encouragement on Web Survey Breakoffs: An Experiment ; 2009; Sakshaug, J. W., Crawford, S. D.
- Objectivity, Reliability, and Validity of Search Engine Count Estimates ; 2008; Janetzko, D.
- Physical or Virtual Presence of the Experimenter: Psychological Online-Experiments in Different Settings...; 2006; Ollesch, H., Heineken, E., Schulte, F. P.