Web Survey Bibliography
Due to recent scholarly attention to visual design, much is known about the effects that specific design features have on web surveys, but little attention has been paid to the effects of overall screen design. Applying Norman´s (2004) emotional design concepts to web survey design, we propose and test hypotheses related to potential detrimental impacts of poor screen aesthetics. To do so, we compare data collected from two versions of the same Student Experience Survey, an experimental design representing poor aesthetics and a control design representing good emotional design. By triggering negative visceral responses and, thus, emotional reactions, the experimental design is predicted to reduce data quality along four avenues: respondent cooperation, substantive response patterns, respondent commitment, and subjective survey experience. Sixteen of 30 total comparisons show reduced data quality on the experimental forms, and all avenues to quality data show some impact. These findings suggest that screen design aesthetics and emotional reactions can impact data quality, independent of survey content. However, the inconsistent results according to some indicators suggest the need for further research on screen design effects to hone our understanding.
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Web Survey Bibliography - Dillman, D. A. (102)
- Encouraging Survey Response via Smartphones: Effects on Respondents’ Use of Mobile Devices and...; 2012; Dillman, D. A., Millar, M. M.
- Understanding the resilience of mail-back survey methods: An analysis of 20 years of change in response...; 2012; Rookey, B. D., Le, L., Littlejohn, M., Dillman, D. A.
- Intensifying the Request: Results from an Experiment on Improving Internet Response Rates for Address...; 2012; Messer, B. L., Dillman, D. A.
- The Challenge of Going National: An Experimental Evaluation of the Effects of Local vs. Distant Survey...; 2012; Edwards, M. L., Dillman, D. A.
- Do Mail and Internet Surveys Produce Different Item Nonresponse Rates? An Experiment Using Random Mode...; 2012; Millar, M. M., Dillman, D. A.
- Determinants of Item Nonresponse to Web and Mail Respondents in Three Address-Based Mixed-Mode Surveys...; 2012; Messer, B. L., Edwards, M. L., Dillman, D. A.
- Surveying the General Public over the Internet Using Address-Based Sampling and Mail Contact Procedures...; 2011; Messer, B. L., Dillman, D. A.
- Creating Effective Designs for Mixed-Mode Surveys; 2011; Dillman, D. A.
- Using Address-Based Sampling and Mail Contact Methods to Obtain Web Responses from the General Public...; 2011; Dillman, D. A., Messer, B. L.
- In the Face of Declining Budgets: The Student Experience at Washington State University ; 2011; Allen, T., Dillman, D. A., Garza, B., Millar, M. M.
- Improving Response To Web and Mixed-Mode Surveys; 2011; Millar, M. M., Dillman, D. A.
- Words, Numbers, and Visual Heuristics in Web Surveys: Is There a Hierarchy of Importance?; 2011; Toepoel, V., Dillman, D. A.
- IVR and web administration in structured interviews utilizing rating scales: exploring the role of motivation...; 2011; Yang, Y., Callegaro, M., Bhola, D. S., Dillman, D. A.
- Mixed-mode surveys; 2010; Dillman, D. A., Messer, B. L.
- How Visual Design Affects the Interpretability of Survey Questions; 2010; Toepoel, V., Dillman, D. A.
- Item Non-response Differences Between Web and Mail Surveys of the General Public; 2010; Dillman, D. A., Edwards, M. L., Messer, B. L., Millar, M. M.
- Improving Response to Mail and Web Mixed-Mode Surveys: The Effects of Offering Choice on Survey Response...; 2010; Millar, M. M., Dillman, D. A.
- How to Improve Response Rates to Web Surveys: Practical Guidance Based on Theory and Experimentation; 2010; Dillman, D. A., Millar, M. M., Messer, B. L.
- Using Address Based Sampling to Survey the General Public by Mail vs. 'Web plus Mail'; 2010; Messer, B. L., Dillman, D. A.
- Advice in Surveying the General Public Over the Internet; 2010; Dillman, D. A., Reips, U. -D., Matzat, U.
- Questionnaire Design Guidelines for Establishment Surveys; 2010; Morrison, R. L., Dillman, D. A., Christian, L. M.
- Does Visual Appeal Matter? Effects of Web Survey Aesthetics on Survey Quality; 2010; Mahon-Haft, T., Dillman, D. A.
- Using the Internet to Survey Small Towns and Communities: Limitations and Possibilities in the Early...; 2010; Smyth, J. D., Dillman, D. A., Christian, L. M., O'Neill, A. C.
- Response format effects on measurement of employment; 2009; Thomas, R. K., Dillman, D. A., Smyth, J. D.
- Words, Numbers and Visual Heuristics in Web Surveys: Is There a Hierarchy of Importance?; 2009; Toepoel, V., Dillman, D. A.
- Improving the Effectiveness of Mail Contact Procedures to Obtain Survey Response Over the Internet for...; 2009; Messer, B. L., Dillman, D. A.
- The Difficult but Essential Challenge of Designing Mixed-Mode Surveys; 2009; Dillman, D. A.
- Using Mail Contact to Sample and Encourage Submission of Questionnaire Answers Over the Internet; 2009; Dillman, D. A., Messer, B. L., Millar, M. M.
- Response latency as an indicator of optimizing in online questionnaires; 2009; Callegaro, M., Yang, Y., Bhola, D. S., Dillman, D. A., Chin, T. -J.
- Visual Heuristics and Answer Formats in Rating Scales; 2009; Toepoel, V. Dillman, D. A.
- Open-Ended Questions in Web Surveys: Can Increasing the Size of Answer Boxes and Providing Extra Verbal...; 2009; Smyth, J. D., Dillman, D. A., Christian, L. M., McBride, M.
- Are Mode Preferences Real?; 2009; Millar, M. M., O'Neill, A. C., Dillman, D. A.
- Designing Scalar Questions for Web Surveys; 2009; Christian, L. M., Parsons, N. L., Dillman, D. A.
- Response rate and measurement differences in mixed-mode surveys using mail, telephone, interactive voice...; 2009; Dillman, D. A., Phelps, G., Tortora, R. D., Swift, K., Kohrell, J., Berck, J., Messer, B. L.
- Some consequences of survey mode changes in longitudinal surveys; 2008; Dillman, D. A.
- To Mix or Not To Mix Survey Modes; 2008; Dillman, D. A.
- ...; 2008; Dillman, D. A., Smyth, J. D., Christian, L. M., O'Neill, A. C.
- The Effects of Mode and Format on Answers to Scalar Questions in Telephone and Web Surveys; 2008; Christian, L. M., Dillman, D. A., D.Smyth, J. D.
- Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method ; 2008; Dillman, D. A., Christian, L. M., Smyth, J. D.
- How can we convince the general public to respond to internet surveys?; 2008; Dillman, D. A.
- Combining Mail and Internet Methods to Conduct Household Surveys of the General Public: A New Methodology...; 2008; Dillman, D. A., Smyth, J. D., Christian, L. M., Oneill, A.
- Does the Inclusion of Mail and Web Alternatives in a Probability-Based Household Panel Improve the Accuracy...; 2008; Rookey, B. D., Dillman, D. A., Hanway, S.
- How Visual Composition of Web Pages Influences Survey Response; 2008; Mahon-Haft, T., Dillman, D. A.
- International Handbook of Survey Methodology; 2008; de Leeuw, E. D., Hox, J., Dillman, D. A.
- Does a Probability-Based Household Panel Benefit from Assignment to Postal Response as an Alternative...; 2008; Rookey, B. D., Hanway, S., Dillman, D. A.
- Mixed-mode Surveys: When and Why; 2008; de Leeuw, E. D., Hox, J., Dillman, D. A.
- The Logic and Psychology of Constructing Questionnaires; 2008; Dillman, D. A.
- Does "Yes or No" on the Telephone Mean the Same as "Check-All-That-Apply" on the...; 2008; D., Christian, L. M., Dillman, D. A.Smyth, J. D.
- Mail and Internet Surveys ; 2008; Dillman, D. A.
- Context effects in Internet Surveys: New issues and evidence; 2007; D. Dillman, D. A., Christian, L. M., Smith, A.Smyth, J. D.
