Web Survey Bibliography
Web surveys, being self-administered, ensure more privacy for the respondent and there is considerable evidence that web surveys result in less social desirable answers. However, the absence of an interviewer may also be seen as a disadvantage, as there are no interviewers to motivate respondents and probe them.
In this paper we report on an experiment in which a particular type of question format, i.e. how the “do not know” option is presented and whether or not a probe is used, affects answers to web and telephone surveys.
In interview surveys, usually a ‘do-not-know’-option is not explicitly offered to a respondent, but interviewers can accept it. It is considered good practice to train interviewers in using a probe after an initial ‘do-not-know’ to reduce item-nonresponse.
In web surveys designers are hesitant to offer an explicit do-not-know option for fear of encouraging respondents to choose this option as a quick answer. One the other hand, not accepting do-not-know and issuing an error message insisting on an answer, may lead to either irritation and more break-offs or to guessing and less valid answers.
Using the interactivity of the web, we emulated friendly interviewer probing behaviour in a probability based Internet panel. The questionnaire contained a series of questions, which in previous selfadministered (mail and web) surveys showed a high percentage of item-nonresponse. A two by two experimental design was used: (1) explicit offering of do-not-know vs. no do-not-know option, and (2) directly accepting a do-not-know vs. only accepting it after a friendly probe. As baseline for comparison a fifth condition was added with the ‘standard’ web option: an error message with no acceptance of continuation without an answer. The number of resulting do-not-know answers in each condition are
evaluated and compared with the results of a telephone survey on the same topic.
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Web Survey Bibliography - 2010 (406)
- Conducting biosocial surveys: Collecting, storing, accessing, and protecting biospecimens and biodata...; 2010; Hauser, R. M. et al.
- Drag & Drop. A flexible method for moving objects, implementing rankings, and a wide range of other...; 2010; Neubarth, W.
- Disclosure standards; 2010
- Digital Nation: 21st century America’s progress toward universal broadband Internet access; 2010
- Movie Mobile Polls: Does Survey Mode Make a Difference?; 2010; Williams, D.
- The Future of Internet Research; 2010; Lavrakas, P. J.
- AAPOR Report on Online Panels; 2010; Rivers, D.
- Comparing the quality of data from postal and online questionnaires; 2010; Smith, A. B., King, M. T., Butow, P., Olver, I.
- Accounting for the effects of data collection modes in population surveys; 2010; Huang, Y. C., Thompson, M. E., Boudreau, C., Fong, G. T.
- Using administrative data to find the best medium: Examples of mixed sources and mixed modes; 2010; Hartkamp, J., Rutjes, H.
- Broadband adoption and use in America; 2010; Horrigan, J.
- Applied survey data analysis; 2010; Heeringa, S. G., West, B. T., Berglund, P.
- Applied missing data analysis; 2010; Enders, C. K.
- Application of a check-all-that-apply question for the evaluation of strawberry cultivars from a breeding...; 2010; Lado, J., Vicente, E., Manzzioni, A., Ares, G.
- Address-based sampling. Merits, design & implementation, and review of field statistics; 2010; Fahimi, M.
- AAPOR code for professional ethics and practices; 2010
- A framework for understanding and applying ethical principles in network and security research; 2010; Kenneally, E., Bailey, M., Maughan, D.
- Using Online Surveys to Assess Information Needs of Healthcare Professionals in Low Resource Settings...; 2010; Ohkubo, S., Sullivan, T.
- Organizational Survey of Workplace Climate: Differences in Representation Across Response Modes; 2010; Mohr, D., Osatuke, K., Moore, S., Yanovsky, B., Brassell, T., Nagy, M.
- Strategies for High Response Rates Among Hard-to-Reach Respondents: A Case Study From the Communities...; 2010; Fox, L., Mulvey, C., Yamaguchi, R., Levin, M.
- Innovative mobile research in developing countries; 2010; Bellity, E.
- Mobile location based research: Cross cultural examination of coffee culture; 2010; Morden, M., Ferneyhough, C., Grenville, A.
- Online research….and all that Jazz!; 2010; Gittelman, S. H., Trimarchi, E.
- Why are we trying to create new communities for market research purposes?; 2010; Pearson, C., Kateley, V.
- Maximizing online respondent engagement through a game-way research design; 2010; Swahar, G., Swahar, J.
- Designing questions for mixed mode data collection: What have we learnt so far?; 2010; Nicolaas, G., Campanelli, P.
- Online panel survey, Change and stability of political attitudes; 2010
- The Internet, Electoral Politics and Citizen Participation in Global Perspective; 2010; Gibson, R., Cantijoch, M.
- Improving web and electronic questionnaries: The case of audit trails.; 2010; Snijkers, G., Morren, M.
- Handbook of Survey Research; 2010; Marsden, P. V., Wright, J. D.
- Internet-Based Measurement With Visual Analogue Scales: An Experimental Investigation; 2010; Funke, F.
- Use of Eye Tracking for Studying Survey Response Processes; 2010; Galesic, M., Yan, T.
- Internet Survey Paradata; 2010; Heerwegh, D.
- Challenges in Reaching Hard-to-Reach Groups in Internet Panel Research; 2010; Marchand, M., Vis, C.
- Measuring Attitudes Toward Controversial Issues in Internet Surveys: Order Effects of Open and Closed...; 2010; Ester, P., Vinken, H.
- Using Interactive Features to Motivate and Probe Responses to Open-Ended Questions; 2010; Oudejans, M., Christian, L. M.
- How Visual Design Affects the Interpretability of Survey Questions; 2010; Toepoel, V., Dillman, D. A.
- Ethical Considerations in Internet Surveys; 2010; Singer, E., Couper, M. P.
- How Representative Are Online Panels? Problems of Coverage and Selection and Possible Solutions; 2010; Bethlehem, J., Scherpenzeel, A.
- True Longitudinal and Probability-Based Internet Panels: Evidence from the Netherlands; 2010; Das, M., Scherpenzeel, A.
- Internet Surveys as Part of a Mixed-Mode Design; 2010; de Leeuw, E. D., Hox, J.
- Internet Survey Methods: A Review of Strengths, Weaknesses, and Innovations; 2010; Smyth, J. D., Pearson, J. E.
- Continuity and Innovation in the Design of Understanding Society: the UK Household Longitudinal Study...; 2010; Laurie, H.
- Weighting Strategy for Understanding Society; 2010; Lynn, P., Kaminska, O.
- Globalpark Annual Market Research Software Survey 2009; 2010; Macer, T.; Wilson, S.
- Lessons from a Randomised Experiment with Mixed-Mode Designs for a Household Panel Survey; 2010; Lynn, P., Uhrig, S.C. N., Burton, J.
- Understanding Society Innovation Panel Wave 2: Results from Methodological Experiments ; 2010; Burton, J., Laurie, H., Uhrig, S.C. N.
- Offering a Web Option in a Mail Survey of Young Adults: Impact on Survey Quality; 2010; Turner, S., Viera Jr., L., Marsh, S. M.
- Using Web-Hosted Surveys to Obtain Responses from Extension Clients: A Cautionary Tale.; 2010; Israel, G. D.
- Mobile Experience Sampling: Reaching the Parts of Facebook Other Methods Cannot Reach; 2010; Abdesslem, F. B., Parris, I., Henderson, T.