Web Survey Bibliography
Since 2002, the Social and Economic Sciences Research Center at Washington State University has conducted the WSU Student Experience Survey in order to assess undergraduates’ views about the education they are receiving at Washington State University. We conducted this research to develop a greater understanding of how undergraduate students feel about multiple aspects of their experience of attending school in Pullman. The survey used similar questions over the years to establish a basis for detecting any changes in student satisfaction levels from year to year. Trend data include evaluations of instructors, advising, quality of education, and ownership of various technologies. Overall, we found the satisfaction in the quality of education and advising is increasing, while the confidence level to receive a job after graduation has exhibited a decreasing trend. Over a period of eight years, students have revealed overall positive satisfaction with the accessibility of their instructors. However, currently students feel more adversely affected by the budget cuts than they did in 2009, causing an increasing number of students to make changes or consider making changes to their educational plans. These surveys also show cell phone and laptop ownership have increased to nearly 100%, while desktop ownership has dropped below 20%. In 2011, we asked additional questions to measure current satisfaction levels in light of recent economic changes and budget cuts. Students feel that the quality of education has stayed about the same, compared to the previous year. However, almost half of the students indicated that they were unable to enroll in a WSU course for the spring semester because it was already full and about 36% said this has delayed their graduation date. Despite the overall positive assessments students have about their experiences at WSU, the survey also reveals a number of concerns students have about various aspects of WSU.
Dillman Homepage (abstract) / (full text)
Web Survey Bibliography - Dillman, D. A. (102)
- Encouraging Survey Response via Smartphones: Effects on Respondents’ Use of Mobile Devices and...; 2012; Dillman, D. A., Millar, M. M.
- Understanding the resilience of mail-back survey methods: An analysis of 20 years of change in response...; 2012; Rookey, B. D., Le, L., Littlejohn, M., Dillman, D. A.
- Intensifying the Request: Results from an Experiment on Improving Internet Response Rates for Address...; 2012; Messer, B. L., Dillman, D. A.
- The Challenge of Going National: An Experimental Evaluation of the Effects of Local vs. Distant Survey...; 2012; Edwards, M. L., Dillman, D. A.
- Do Mail and Internet Surveys Produce Different Item Nonresponse Rates? An Experiment Using Random Mode...; 2012; Millar, M. M., Dillman, D. A.
- Determinants of Item Nonresponse to Web and Mail Respondents in Three Address-Based Mixed-Mode Surveys...; 2012; Messer, B. L., Edwards, M. L., Dillman, D. A.
- Surveying the General Public over the Internet Using Address-Based Sampling and Mail Contact Procedures...; 2011; Messer, B. L., Dillman, D. A.
- Creating Effective Designs for Mixed-Mode Surveys; 2011; Dillman, D. A.
- Using Address-Based Sampling and Mail Contact Methods to Obtain Web Responses from the General Public...; 2011; Dillman, D. A., Messer, B. L.
- In the Face of Declining Budgets: The Student Experience at Washington State University ; 2011; Allen, T., Dillman, D. A., Garza, B., Millar, M. M.
- Improving Response To Web and Mixed-Mode Surveys; 2011; Millar, M. M., Dillman, D. A.
- Words, Numbers, and Visual Heuristics in Web Surveys: Is There a Hierarchy of Importance?; 2011; Toepoel, V., Dillman, D. A.
- IVR and web administration in structured interviews utilizing rating scales: exploring the role of motivation...; 2011; Yang, Y., Callegaro, M., Bhola, D. S., Dillman, D. A.
- Mixed-mode surveys; 2010; Dillman, D. A., Messer, B. L.
- How Visual Design Affects the Interpretability of Survey Questions; 2010; Toepoel, V., Dillman, D. A.
- Item Non-response Differences Between Web and Mail Surveys of the General Public; 2010; Dillman, D. A., Edwards, M. L., Messer, B. L., Millar, M. M.
- Improving Response to Mail and Web Mixed-Mode Surveys: The Effects of Offering Choice on Survey Response...; 2010; Millar, M. M., Dillman, D. A.
- How to Improve Response Rates to Web Surveys: Practical Guidance Based on Theory and Experimentation; 2010; Dillman, D. A., Millar, M. M., Messer, B. L.
- Using Address Based Sampling to Survey the General Public by Mail vs. 'Web plus Mail'; 2010; Messer, B. L., Dillman, D. A.
- Advice in Surveying the General Public Over the Internet; 2010; Dillman, D. A., Reips, U. -D., Matzat, U.
- Questionnaire Design Guidelines for Establishment Surveys; 2010; Morrison, R. L., Dillman, D. A., Christian, L. M.
- Does Visual Appeal Matter? Effects of Web Survey Aesthetics on Survey Quality; 2010; Mahon-Haft, T., Dillman, D. A.
- Using the Internet to Survey Small Towns and Communities: Limitations and Possibilities in the Early...; 2010; Smyth, J. D., Dillman, D. A., Christian, L. M., O'Neill, A. C.
- Response format effects on measurement of employment; 2009; Thomas, R. K., Dillman, D. A., Smyth, J. D.
- Words, Numbers and Visual Heuristics in Web Surveys: Is There a Hierarchy of Importance?; 2009; Toepoel, V., Dillman, D. A.
- Improving the Effectiveness of Mail Contact Procedures to Obtain Survey Response Over the Internet for...; 2009; Messer, B. L., Dillman, D. A.
- The Difficult but Essential Challenge of Designing Mixed-Mode Surveys; 2009; Dillman, D. A.
- Using Mail Contact to Sample and Encourage Submission of Questionnaire Answers Over the Internet; 2009; Dillman, D. A., Messer, B. L., Millar, M. M.
- Response latency as an indicator of optimizing in online questionnaires; 2009; Callegaro, M., Yang, Y., Bhola, D. S., Dillman, D. A., Chin, T. -J.
- Visual Heuristics and Answer Formats in Rating Scales; 2009; Toepoel, V. Dillman, D. A.
- Open-Ended Questions in Web Surveys: Can Increasing the Size of Answer Boxes and Providing Extra Verbal...; 2009; Smyth, J. D., Dillman, D. A., Christian, L. M., McBride, M.
- Are Mode Preferences Real?; 2009; Millar, M. M., O'Neill, A. C., Dillman, D. A.
- Designing Scalar Questions for Web Surveys; 2009; Christian, L. M., Parsons, N. L., Dillman, D. A.
- Response rate and measurement differences in mixed-mode surveys using mail, telephone, interactive voice...; 2009; Dillman, D. A., Phelps, G., Tortora, R. D., Swift, K., Kohrell, J., Berck, J., Messer, B. L.
- Some consequences of survey mode changes in longitudinal surveys; 2008; Dillman, D. A.
- To Mix or Not To Mix Survey Modes; 2008; Dillman, D. A.
- ...; 2008; Dillman, D. A., Smyth, J. D., Christian, L. M., O'Neill, A. C.
- The Effects of Mode and Format on Answers to Scalar Questions in Telephone and Web Surveys; 2008; Christian, L. M., Dillman, D. A., D.Smyth, J. D.
- Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method ; 2008; Dillman, D. A., Christian, L. M., Smyth, J. D.
- How can we convince the general public to respond to internet surveys?; 2008; Dillman, D. A.
- Combining Mail and Internet Methods to Conduct Household Surveys of the General Public: A New Methodology...; 2008; Dillman, D. A., Smyth, J. D., Christian, L. M., Oneill, A.
- Does the Inclusion of Mail and Web Alternatives in a Probability-Based Household Panel Improve the Accuracy...; 2008; Rookey, B. D., Dillman, D. A., Hanway, S.
- How Visual Composition of Web Pages Influences Survey Response; 2008; Mahon-Haft, T., Dillman, D. A.
- International Handbook of Survey Methodology; 2008; de Leeuw, E. D., Hox, J., Dillman, D. A.
- Does a Probability-Based Household Panel Benefit from Assignment to Postal Response as an Alternative...; 2008; Rookey, B. D., Hanway, S., Dillman, D. A.
- Mixed-mode Surveys: When and Why; 2008; de Leeuw, E. D., Hox, J., Dillman, D. A.
- The Logic and Psychology of Constructing Questionnaires; 2008; Dillman, D. A.
- Does "Yes or No" on the Telephone Mean the Same as "Check-All-That-Apply" on the...; 2008; D., Christian, L. M., Dillman, D. A.Smyth, J. D.
- Mail and Internet Surveys ; 2008; Dillman, D. A.
- Context effects in Internet Surveys: New issues and evidence; 2007; D. Dillman, D. A., Christian, L. M., Smith, A.Smyth, J. D.
