Web Survey Bibliography

Title Waiting online: a review and research agenda
Author Ryan, G., Valverde, M.
Source Internet Research, 13, 3, pp. 195-205
Year 2003
Database Emerald
Access date 01.06.2004
Abstract Although waiting on the Internet is widely recognised as a crucial factor in the evolution of e-commerce and the Internet in general, it is not a widespread topic of research. This article identifies and reviews 21 papers based on 13 separate empirical studies on waiting on the Internet. The literature draws from the areas of marketing, system response time studies and quality of service studies. Having reviewed the existing literature, this article proposes an agenda for future research. Recommendations are made to extend the range of research methodologies applied to this topic, to broaden the definition of waiting on the Internet to include other forms of online waiting, and to continue the interdisciplinary approach to research on online waiting.
Access/Direct link Emerald (full text)
Year of publication2003
Bibliographic typeJournal article
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Web Survey Bibliography - Psychological issues (234)

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