Web Survey Bibliography
Relevance & Research Question: Contemporary empirical research is increasingly supported with information-communication technologies. Despite playing an extremely important role, online software tools receive only little attention in literature; rare examples include Macer (2002), Crafword (2002, 2006), Vehovar et. al. (2005), Berzelak (2006), Kazcmirek (2006, 2008) and Zuckerberg (2006).
Methods & Data: We used the public WebSM database of 400 online survey tools, where key characteristics were observed for each tool: pricing, code availability, languages, countries, support, website characteristics, promotion etc. The analysis enables studying trends in historical context within CASIC developments. Next, software tools were tested and evaluated according to 50 differentiating features related to questionnaire design, appearance, routing, sample management, multi-mode support, data security, paradata, data export, and reporting. A clustering of existing software was performed based on these characteristics. In addition, as results confirm various customer studies showing that lack of integration (e.g. support to early stages of questionnaire development) is the key deficiency of contemporary web software tools, an experiment was conducted. One group developed a questionnaire the usual way (drafts in a word processor, exchanged via e-mail and only the finalized version converted to the online tool), while the other group developed the same questionnaire using a prototype software which supports full integration from the earliest stage.
Results: Web software tools can be classified into three large groups. However, all three suffer from a relatively weak support for post-survey activities (editing, coding, weighting, analysis), in particular the lack of an integrated support for questionnaire development (on-line collaboration, drafting, archiving, commenting, versioning, editing). Namely, all software assumes a pre-existing questionnaire version, which was already extensively pre-communicated in some external software (e.g. e-mail). The results of the experiment reconfirm the problem: the users clearly prefer the integrated online tool.
Added Value: This is the first comprehensive study of all available web survey software on the market ever. Besides the insight into the status and trends, the results demonstrate key deficiencies of current web software (i.e. lack of integration), while the experiment performed in the study suggests a possible solution.
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Web Survey Bibliography - Technology (1042)
- Educational use of smart phone technology: A survey of mobile phone application use by undergraduate...; 2013; Bomhold, C. R.
- Does website‐based information add any value in counseling mothers expecting a baby with severe...; 2013; Engels, A. C. et al.
- Where does the Fair Trade price premium go? Confronting consumers' request with reality; 2013; Langen, N., Adenaeuer, L.
- Customer satisfaction in Web 2.0 and information technology development; 2013; Sharma, G., Baoku, L.
- To preserve or not to preserve; 2013; Mersereau, J. E. et al.
- Media Commons: the process and value of centralizing services; 2013; Mestre, L. S.
- Developing and completing a library mobile technology survey to create a user-centered mobile presence...; 2013; A., Bonadie-Joseph, I., Cain, J.Becker, D. A.
- Dialogistic Presence on Community College Websites in Nine Megastates; 2013; Shadinger, D.
- Research staff and public engagement: a UK study; 2013; Davies, S.
- A web-based Census of services: an ISTAT evolutionary study ; 2013; Cesaro, A., Palazzi, B., Paterniti, M., Ranaldi, P.
- A web based management system for addressing census complexity: the Italian experience; 2013; Bruno, M., Giacummo, M., Silipo, M., Vaste, G.
- Social media data demands a marriage of high-tech and high-touch; 2013; Waldheim, C., Stevens, N.
- Book Review: Brand Together: How Co-creation Generates Innovation and Re-energizes Brands, by Nicholas...; 2013; Wilson, A.
- Digging deeper: using implicit tests to define consumers' semantic network; 2013; Riviere, P., Cuny, C., Allain, G., Vereijken, C.
- Conceptualising and evaluating experiences with brands on Facebook; 2013; Smith, S.
- Lotteries and study results in market research online panels; 2013; Goeritz, A.; Luthe, S. C.
- Estimates on the effectiveness of web application firewalls against targeted attacks; 2013; Holm, H., Ekstedt, M.
- Respondent Rewards: Money for Nothing?; 2013; Martin, P.
- Did I Do That? How Trap Questions Can Hurt Data Quality; 2013; Phillips, K.
- Interactive applets on the Web for methods and statistics; 2013; Reips, U. -D., McClelland, G.
- Utilization of High-Technology to Collect Health Risk Assessment Information from Medicare Members:...; 2013; Freedman, D., VanderHorst, N.
- Web Coverage in the UK and its Potential Impact on General Population Web Surveys; 2013; Callegaro, M.
- Issues of Coverage and Sampling in Web Surveys for the General Population; 2013; Lynn, P.
- To Click, Type, or Drag? Evaluating Speed of Survey Data Input Methods; 2013; Husser, J. A., Husser, J. A.
- Online Case Studies: HESI Exit Exam Scores and NCLEX-RN Outcomes; 2013; Young, A., Rose, G., Willson, P.
- How virtual corporate social responsibility dialogs generate value: A framework and propositions; 2013; Korschun, D., Du, S.
- Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and...; 2013; Toufaily, E., Ricard, L., Perrien, J.
- The moderating role of socio-semantic networks on online buzz diffusion; 2013; Lee, H., Lee, D. I., Kim, T., Kim, T., Lee, J.
- Discovering interest groups for marketing in virtual communities: An integrated approach; 2013; Wang, K. -Y., Wu, H. -J., Ting, I -H.
- Understanding service quality in a virtual travel community environment; 2013; Elliot, S., Li, G., Choi, C.
- Research note: E-store image, perceived value and perceived risk; 2013; Chang, E. -C., Tseng, Y. -F.
- Retail relationships in a digital age; 2013; Keeling, K., Keeling, D., McGoldrick, P.
- Gamification Master Class; 2013; Puleston, J.
- Research Communities in Asia Pacific: A review of similarities and contrasts; 2013; Poynter, R.
- Why Big Data is a Small Idea…and Why You Shouldn’t Worry So Much; 2013; Needel, S.
- ‘Digital Methods as Mainstream Methodology’: Building capacity in the research community...; 2013; Roberts, S., Hine, C., Morey, Y., Snee, H., Watson, H.
- Digital technology and data collection; 2013; Henriksen, B., Jewitt, C., Price, S., Sakr, M.
- The impact of website content dimension and e-trust on e-marketing effectiveness: The case of Iranian...; 2013; Rahimnia, F., Farzaneh Hassanzadeh, J.
- Service with an e-smile: Employee authenticity and customer use of web-based support services; 2013; Turel, O., Connelly, C. E., Fisk, G. M.
- Survey Breakoffs in a Computer-Assisted Telephone Interview; 2013; McGonagle, K.
- The Technology Behind Mobile Research: Browsers vs. Apps ; 2013; Macer, T.
- Methodological, legal and technical perspectives on the feasibility of web survey paradata in German...; 2013; Sattelberger, S.
- Random versus Systematic Error in a Mixed Mode Online-Telephone Survey; 2013; Hox, J., Scherpenzeel, A., Boeve, A., Boeve, A., de Leeuw, E. D.
- Online Survey Participation via Mobile Devices: implications for nonresponse; 2013; Poggio, T., Bosnjak, M.
- Mobility and Smartphones: a pilot study of travel data collection among experienced and inexperienced...; 2013; Douhou, S., Scherpenzeel, A.
- Mobile devices a way to recruit hard-to-reach groups? Results from a pilot study comparing desk top...; 2013; Toepoel, V., Lugtig, P. J.
- Exploring patterns of academic usage: A Google Scholar based study of ESS, EVS, WVS and ISSP academic...; 2013; Malnar, B.
- The State of Technology in Market Research; 2013; Macer, T.
- Avatare in der Marktforschung: Effekte künst-licher Interviewer im Online-Interview; 2013; Luetters, H.
- Historic Resource Surveys and the Internet; 2013; The Center for Historic Architecture University of Houston Gerald D. Hines College of Architecture