Web Survey Bibliography
Title Online consumer surveys as a methodology for assessing the quality of the United States health care system
Source Journal of Medical Internet Research, 6, 1
Access date 21.12.2004
Full text doc (265k)
Abstract Background: Interest in monitoring the quality of health care in the United States has increased in recent years. However, the policy objectives associated with collecting this information are constrained by the limited availability of timely and relevant data at a reasonable cost. Online data-collection technologies hold the promise of gathering data directly and inexpensively from large, representative samples of patients and consumers. These new information technologies also permit efficient, real-time assessment in such areas as health status, access to care, and other aspects of the care experience that impact health outcomes. Objective: This study investigates the feasibility, validity, and generalizability of consumer online surveys to measure key aspects of health care quality in the United States. Methods: Surveys about the health and health care experiences of a general adult population and of adults with diabetes were administered online and by telephone. The online survey drew from a sample frame of nearly 1 million consumers and used a single e-mail notification. The random-digit-dial methodology included 6 follow-up calls. Results from the online sample were compared to the telephone sample and to national benchmark data. Results: Survey responses about quality of care collected using online and telephone methods were commensurate once they were weighted to represent the demographic distribution of the 2000 United States Census. Expected variations in health and health care quality across demographic and socioeconomic groups were largely observed, as were hypothesized associations among quality indicators and other variables. Fewer individuals were required to be contacted to achieve target sample sizes using online versus telephone methods. Neither method yielded representative cohorts of nonwhite individuals. Conclusions: Conclusions about the level and variations in health care quality in the United States are similar using data collected in this study compared to data collected using other telephone-based survey methods. As is typical for national telephone surveys conducted by the National Center for Health Statistics, stratified sampling and weighting of survey responses is necessary for results to be generalizable. Online methods are more appropriate for understanding health care quality than for conducting epidemiologic assessments of health in the United States.
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Bibliographic typeJournal article
Year of publication2004
Web Survey Bibliography - 2004 (516)
- Mobile Phones As a Threat to The Survey Industry: An Example from Europe – The Case of Slovenia...; 2004; Vehovar, V., Lozar Manfreda, K., Dolničar, V.
- Cell Phones and RDD Coverage of the Low Income Population; 2004; Hall, J. W., Touzani, M., Zheng, Y.
- DO NOT CALL: Alternatives for Contacting Wireless Subscribers for Mobile Phone Surveys; 2004; Buskirk, T. D., Callegaro, M., Steeh, C. G..
- Overlap of Fixed Telephone, Cellular Telephone, and Internet Households; 2004; Lepkowski, J. M.
- Gaining Respondent Cooperation in College Web-based Alcohol Surveys: Findings from Experiments at Two...; 2004; Crawford, S. D., McCabe, S. E., Saltz, B., Boyd, C. J., Freisthler, B., Paschall, M. J.
- Onfolio, an outstanding Web research tool; 2004; Gibbs, M.
- Ensnaring Webs and Nets: ethical issues in Internet-based research; 2004; Cotton, A. H.
- Web surveys: Best practices; 2004; Umbach, P. D.
- Assessment of Nonresponse Bias in an Internet Survey of Alcohol Use; 2004; Kypri, K.
- Telephone presurveys, self-selection, and non-response bias to mail and Internet surveys in economic...; 2004; Hudson, D., Seah, L. H., Hite, D., Haab, T.
- Doing Survey Research On The Internet: Yes, Timing Does Matter; 2004; Faught, K. S., Whitten, D., Green Jr., K. W.
- Issues In An Internet Survey Among Midlife Asian Women; 2004; Im, E. O., Chee, W.
- Coverage Error Embedded in Self-Selected Internet-Based Samples: A Case Study of Northern Indiana; 2004; Hwang, Y.-H., Fesenmaier, D. R.
- Issues in Internet survey research among cancer patients; 2004; Im, E. O., Chee, W.
- A Comparison of Web and Mail Survey Response Rates; 2004; Kaplowitz, M. D., Hadlock, T. D., Levine, R.
- Methods for Testing and Evaluating Survey Questions; 2004; Presser, S., Couper, M. P., Lessler, J. T., , Martin, J., Rothgeb, J. M., Singer, E.
- Online Surveys; 2004; Alonzo, V.
- Evaluating Website Quality in the Airline Industry; 2004; Shchiglik, C., Barnes, S.
- Cutting Market Research Costs with On-Site Surveys; 2004; Dysart, J.
- E-research gathers pace; 2004; Ligerakis, M.
- Broadband in Britain: how does it compare with narrowband?; 2004; Gunter, B., Russell, C., Withey, R., Nicholas, D.
- Online survey creating boom; 2004; Carstensen, K.
- Online consumer surveys as a methodology for assessing the quality of the United States health care...; 2004; Bethell, C., Fiorillo, J., Lansky, D., Hendryx, M., Knickman, J.
- What's Online; 2004; Anonymous
- Is the education on digital libraries adequate?; 2004; Yan, Q. L.
- WebSurveyor Releases New Web Interface; 2004; Anonymous
- An Analysis of Frequency and Duration of Search on the Internet; 2004; Bhatnagar, A., Ghose, S.
- Psychological Testing on the Internet: New Problems, Old Issues; 2004; Naglieri, J. A., Drasgow, F., Schmit, M., Handler, L., Prifitera, A., Margolis, A., Velasquez, R.
- Online Surveys Made Easy; 2004; McLeod, R. G.
- Critical factors for the aesthetic fidelity of web pages: Empirical studies with professional web designers...; 2004; Park, S., Choi, D., Kim, J.
- Ethical and legal issues of conducting nursing research via the internet; 2004; Cirgin Ellett, M. L., Lane, L., Keffer, J.
- Web Surveys For the Enterprise; 2004; King, N.
- Survey Research And Societal Change; 2004; Tourangeau, R.
- Internet Research Tracings: Towards Non-Reductionist Methodology; 2004; Dahlberg, L.
- Using the Online Medium for Discursive Research About People With Disabilities; 2004; Bowker, N., Tuffin, K.
- Focused Online Discussions, Moments of Difficulty, and Student Understanding; 2004; Hodges, P. C.
- Classifying and Coding Online Actions.; 2004; Eszter, H.
- Car-user responses to travel demand management measures: goal setting and choice of adaptation alternatives...; 2004; Loukopoulos, P., Jakobsson, C., Garling, T., Schneider, C. M., Fujii, S.
- The antecedents of consumers' loyalty toward Internet Service Providers; 2004; Chiou, J. -S.
- Asking about quantity and frequency of alcohol consumption before asking the CAGE questions produces...; 2004; Etter, J. -F.
- Electronic commerce adoption: an empirical study of small and medium US businesses; 2004; Grandon, E. E., Pearson, J.
- Information and effort in contingent valuation surveys: application to global climate change using national...; 2004; Berrens, R. P., Bohara, A. K., Jenkins-Smith, H. C., Silva, C. L., Weimer, D. L.
- Building parallel corpora by automatic title alignment using length-based and text-based approaches; 2004; Yang, C. C., Wing Li, K.
- Pixels or pencils? The relative effectiveness of Web-based versus paper surveys; 2004; Hayslett, M. M., Wildemuth, B. M.
- Hotlists and Web browsing behavior - an empirical investigation; 2004; Thakor, M. V., Borsuk, W., Kalamas, M.
- An investigation of relationships among instructor immediacy and affective and cognitive learning in...; 2004; Baker, J. D.
- Can online polls produce accurate findings?; 2004; Kellner, P.
- Measuring the attitudes of the general public via internet polls: an evaluation; 2004; Sparrow, N., Curtice, J.
- Computer self-efficacy and anxiety scales for an Internet sample: testing measurement equivalence of...; 2004; Barbeite, F. G., Weiss, E. M.
- Global access panels; 2004; Bjorkman, L.