Web Survey Bibliography
Web evaluation has traditionally focused on usability testing, analytics, and site intercept (pop-up) surveys. While each of these tools is useful, each also has its drawbacks. Usability testing is often used to assess functionality, navigation, and overall site experience with a new website but provides little quantitative output. Analytics provide data on hit rates and time spent on the site but little actionable information. Site intercept surveys provide information from actual users but suffer from potential nonresponse bias. We believe experimental research must be combined with traditional web evaluation techniques. Proper evaluation methods differ depending on the research goal: testing navigation and site experience, evaluating the effectiveness of a new site, or measuring consumer satisfaction. In addition to usability testing, experimental methods, such as benchmarking a new website against existing sites, are important means of quantitatively measuring the effectiveness of a new site in meeting its objectives. The authors will discuss a benchmarking study to evaluate a new career exploration website in disseminating career, college, and military information. Between-group analyses compared the amount of information learned from the new website versus existing career exploration sites. Another experimental study compared the effectiveness of a site redesign in achieving its goal of utilizing multimedia to deliver military lifestyle information. Participants’ knowledge, attitudes, and images of military lifestyle were compared after viewing the redesigned or original website. Web evaluation should not be confined to new or redesigned websites; to create an impactful site it is important to continuously evaluate and update. The authors will discuss the role of usability testing, analytics, and site intercept surveys in combination with various experimental design options to provide actionable results for all stages of web development. A typology of experimental strategies matching web evaluation needs with different stages of web development will be presented.
Conference Homepage (abstract)
Web Survey Bibliography (6476)
- Using GIS to Target Address-Based Samples of Households for a Web (vs. Mail) Response: Evidence from...; 2013; Messer, B. L.
- Is Pushing the General Public to the Web in Address-Based Samples Cost Effective?; 2013; Lesser, V. M.
- Effects of Survey Sponsorship on Internet and Mail Response: Using Address- Based Sampling; 2013; Edwards, M. L.
- Grid Formats, Data Quality, and Mobile Device Use: A Questionnaire Design Approach; 2013; McClain, C., Crawford, S. D.
- Can Embedded Help Text Links in Web Survey Items Improve Data Quality?; 2013; Janson, N., Bennett, C., Caves, L., Cominole, M., Shepherd, B., Wine, J.
- Using the iPad as a Prize-Based Incentive to Boost Response Rates: A Case Study at Brigham Young University...; 2013; McClendon, R., Olsen, D.
- Can Google Consumer Surveys Help Pre-Test Alternative Versions of a Survey Question?: A Comparison of...; 2013; Stern, M. J., Welch, W. W.
- Online Panels: Recruitment Based on “Hot Topics” – What are the Consequences?; 2013; Andreasson, M., Martinsson, J.
- Social Network Analysis and Survey Response: How Facebook Data Can Supplement Survey Data; 2013; Sage, A.
- Surveywalls: A Breakthrough for Survey Customers or DIY Run Amok?; 2013; Wells, T., Dean, E., Rao, K., Murphy, J., Roe, D. J.
- Examining the Effects of Interventions to Obtain Participation via Less Expensive Modes: Results from...; 2013; Harris-Kojetin, L., Sengupta, M., Hobbs, M., Greene, A.
- Evaluating the Effect of a Non-Monetary Incentive in a Nationally Representative Mixed-Mode Establishment...; 2013; Sengupta, M., Harris-Kojetin, L., Hobbs, M., Greene, A.
- Dynamic Visual Design for List-Style Open-Ended Questions in Web Surveys; 2013; Fuchs, M.
- Classifying Mouse Movements to Predict Respondent Difficulty; 2013; Horwitz, R.
- Are You Seeing What I am Seeing? Exploring Response Option Visual Design Effects With Eye-Tracking; 2013; Libman, A., Smyth, J. D., Olson, K.
- Evaluating Interactive Feedback in Computer-Assisted Self-Interviewing (CASI); 2013; Hudson, M. L., Hupp, A., Zhang, C., Schroeder, H. M.
- Effective e-incentive for Online Study: Comparing Branded e-Gift Card and Virtual Cash Card; 2013; Jin, T., Duan, S., Lai, J. W., Link, M. W.
- First Contact Strategies for Web Surveys: Is a Phone Call or a Letter the More Effective Introduction...; 2013; Connelly, J., Sjoblom, M., Datta, R., Scholfield Hepburn, P.
- Response Format Effects in the Measurement of Employment; 2013; Rodkin, S., Thomas, R. K., Subias, S., Chu, C.
- Impact of Filter Questions on Estimates of Media Consumption; 2013; Cobb, C. L., Godinez, D., Thomas, R. K., Baim, J.
- The Effect of Survey Mode on Nonresponse Bias and Measurement Error: A Validation Approach; 2013; Kirchner, A., Felderer, B.
- Cross-Platform Measurement: User Experience With a Smartphone and Web Self- Reported Data Collection...; 2013; Petras, A. P., Duan, S., Dan, O.
- How Far Have We Come? The Lingering Digital Divide and Its Impact on the Representativeness of Internet...; 2013; Dennis, J. M., Cobb, C. L.
- How Do Different Sampling Techniques Perform in a Web-Only Survey? Results From a Comparison of a Random...; 2013; Bilgen, I., Stern, M. J., Wolter, K.
- Paradata in Web Surveys; 2013; Callegaro, M.
- Are Response Rates to a Web-Only Survey Spatially Clustered?; 2013; Fiorio, L., Stern, M. J., English, N., Bilgen, I., Curtis, B.
- The Effectiveness of Mailed Invitations for Web Surveys; 2013; Bandilla, W., Couper, M. P., Kaczmirek, L.
- Examining the Feasibility of SMS as a Contact Mode for a College Student Survey; 2013; Crawford, S. D., McClain, C., O'Brien, S., Nelson, T. F.
- The Impact on Web Survey Drop-Out Rates of Page Number Progress Indicators Used Throughout, Near the...; 2013; Walston, J. T., Cunningham, B., Medway, R.
- Survey Reminder Method Experiment: An Examination of Cost Efficiency and Reminder Mode Salience in the...; 2013; Anderson, M., Rogers, B., CyBulski, K., Hall, J. W., Alderks, C. E., Milazzo-Sayre, L.
- Using Qualitative and Quantitative Testing to Improve Hispanic Response Rates for Online Surveys; 2013; Pens, Y., Gentry, R. J.
- The Use of Email, Text Messages, and Facebook to Increase Response Rates Among Adolescents in a Longitudinal...; 2013; Fleeman, A., Francis, K., Henderson, T., Woodford, M., Jani, M.
- Use of Smart Phones/Text Messaging to Increase Response Rates; 2013; DuBray, P.
- Designing Surveys for Tablets and Smartphones; 2013; Lakhe, S., Nichols, E. M., Olmsted, M. G., King, T.
- Tablets as Data Entry Interfaces – Solving Data Cleaning and Transcription Issues During Data...; 2013; Costall, A.
- Effects of Response Format on Measurement of Readership; 2013; Thomas, R. K., Cobb, C. L., Baim, J.
- Potential Impact of Modifying the Fielding Time of a Web-Based Survey; 2013; Baum, H. M., Chandonnet, A.
- How Representative are Google Consumer Surveys?: Results From an Analysis of a Google Consumer Survey...; 2013; Krishnamurty, P., Tanenbaum, E., Stern, M. J.
- One Drink or Two: Does Quantity Depicted in an Image Affect Web Survey Responses?; 2013; Charoenruk, N., Stange, M.
- A Comparison Between Screen/Follow Item Format and Yes/No Item Format on a Multi-Mode Federal Survey; 2013; Hernandez,S. J., Arakelyan, S. N., Welch, V. E.
- Using Multiple Modes in Follow-Up Contacts in Random-Digit Dialing Surveys; 2013; Chowdhury, P. P.
- Tablets and Smartphones and Netbooks, Oh My! Effects of Device Type on Respondent Behavior; 2013; Ross, H., Mendelson, J., Lackey, M.
- Impacts of Unit Nonresponse in a Recontact Study of Youth; 2013; Mendelson, J., Viera Jr., L.
- Multi-Mode Survey Administration: Does Offering Multiple Modes at Once Depress Response Rates?; 2013; Newsome, J., Levin, K., Langetieg, P., Vigil, M., Sebastiani, M.
- Responsive Design for Web Panel Data Collection; 2013; Bianchi, A., Biffignandi, S.
- Utilizing the Web in a Multi-Mode Survey; 2013; Venkataraman, L.
- Changing to a Mixed-Mode Design: The Role of Mode in Respondents’ Decisions About Participation...; 2013; Collins, D., Mitchell, M., Toomes, M.
- Comparing the Effects of Mode Design on Response Rate, Representativeness, and Cost Per Complete in...; 2013; Tully, R.
- Internet Response for the Decennial Census – 2012 National Census Test; 2013; Reiser, C.
- The Effects of Pushing Web in a Mixed-Mode Establishment Data Collection; 2013; Ellis, C.

