Web Survey Bibliography
We will shortly present our WebSM study on survey software (Vehovar et al 2012) which is an overview based on the list of survey software. At the 5th ISM workshop we presented some preliminary results of our research which are now supplemented with new findings. The result show that the number of software is in steady decline. Newcomers are increasingly rare, while the solutions which could not adopt slowly disappear. Open source solutions are almost non-existing.
Service prices are becoming more and more competitive, development costs are increasing, requests for new features is expanding. This is particularly true for support for mobile surveys, mixed modes, multilanguage support and panel. These are also the features which separate advanced solutions from the simple one. Other survey software features basically converge much more easily. So to keep the pace, considerable team of developers needs to be there. Consequently, market segmentation, concentration and takeovers have been in full progress in recent years, particularly in 2011 (see WebSM 2011) and continues in 2012.
Although there still exist a clear separation between high-end and low-end solution (with few segments between), we can observe the convergence: cheap and low-end SaaS solutions are becoming increasing powerful, while high-end complex software are often stuck in old architecture and awkward interfaces. There is a trend towards vendor based (SaaS), GUI interface and Web2.0 approach (the latter appeared very late in this industry), which is the trend also for most complex solutions. The customer support (documentation, help) is also increasing, as well as aggressive marketing.
Approximate visitation statistics for SaaS solution show that among 365 software included in our report are around ten solutions with more than 100,000 visit per day (few millions is the maximum), and around 40 with daily visits above 10,000.
The majority of software focuses on web surveys, while some are specialized solely on forms, polls, quizzed or events. On the other hand, the web software is increasingly integrated - and thus losing its separate identity- into (email) marketing research, human resource management, enterprise feedback management, voice of the customer and business intelligence. Major suppliers also seek business in the integration with their own panel of respondents.
In this respect, we will discuss the development trends of web survey software; evaluate which are the preferable solutions and what are our needs and expectations as users.
Workshop Homepage (abstract)
Web survey bibliography - Slovenia (127)
- Implications of disposition codes for monitoring breakoffs in web surveys; 2017; Cehovin, G.; Vehovar, V.
- Overview: Online Surveys; 2017; Vehovar, V.; Lozar Manfreda, K.
- Degree of cognitive interviewer involvement in questionnaire pretesting on trending survey modes; 2016; Mohorko, A.; Hlebec, V.
- Current experience with mixed mode including web mode in opinion surveys in official statistics; 2016; Zajc, N.; Arnez, M..
- Introduction Breakoffs, Questionnaire Breakoffs and Web Questionnaire Length: A Metastudy ; 2016; Cehovin, G.; Vehovar, V.
- Web Surveys Versus Other Survey Modes: An Updated Meta-analysis Comparing Response Rates ; 2016; Wengrzik, J.; Bosnjak, M.; Lozar Manfreda, K.
- Investigating respondent multitasking in web surveys using paradata; 2016; Sendelbah, A.; Vehovar, V.; Slavec, A.; Petrovcic, A.
- The effect of email invitation elements on response rate in a web survey within an online community; 2016; Petrovcic, A.; Petric, G.; Lozar Manfreda, K.
- The role of word frequencies in detecting unfamiliar terms and their effect on response quality; 2015; Slavec, A.; Vehovar, V.
- Comparing response scales on mobile and desktop devices: Usability and data quality issues; 2015; Toepoel, V.
- Investigating Respondent Multitasking in Web Surveys with Paradata; 2015; Sendelbah, A.
- Identifying and correcting question-wording problems: the case of Wageindicator; 2015; Slavec, A., Vehovar, V., Tijdens, K. G.
- e-Social Science Perspective on Survey Process: Towards an Integrated Web Questionnaire Development...; 2015; Vehovar, V., Petrovcic, A., Slavec, A.
- Questionnaire length and breakoffs in web surveys: a meta study; 2014; Vehovar, V., Cehovin, G.
- Using computational linguistic resources to evaluate and improve survey questions; 2014; Slavec, A., Vehovar, V.
- Investigating respondent multitasking in web surveys: comparison of self-reports and paradata indicators...; 2014; Sendelbah, A., Vehovar, V., Slavec, A.
- Nonresponse problem in surveys of online communities: An experiment; 2014; Petrovcic, A., Lozar Manfreda, K., Petric, G.
- Differences in intrapersonal and interactional empowerment between lurkers and posters in health-related...; 2014; Petrovcic, A., Petric, G.
- About the Institute of Public Health - Data aspect; 2013; Zaletel, M.
- The effect of email invitation characteristics and response reluctance on non-response in web forum...; 2013; Petrovcic, A., Lozar Manfreda, K., Petric, G.
- Different approaches to measure ego-centered social support networks: a meta-analysis; 2013; Hlebec, V., Kogovsek, T.
- Exploring patterns of academic usage: A Google Scholar based study of ESS, EVS, WVS and ISSP academic...; 2013; Malnar, B.
- WebSM Study: Speed and efficiency of online survey tools; 2012; Cehovin, G., Vehovar, V.
- Data quality of questions sensitive to social-desirability bias in web surveys; 2012; Lozar Manfreda, K., Zajc, N., Berzelak, N., Vehovar, V.
- WebSM Study: Survey software features overview ; 2012; Vehovar, V., Cehovin, G., Kavcic, L., Lenar, J.
- Costs and Errors in Fixed and Mobile Phone Surveys; 2012; Vehovar, V., Slavec, A., Berzelak, N.
- Impact of Fixed Choice Design on Blockmodeling Outcomes; 2012; Znidarsic, A.
- Web Survey Software; 2012; Berzelak, N., Vehovar, V., Slavec, A.
- Surveying general population: What types of experiments are further needed?; 2012; Vehovar, V., Berzelak, N.
- Research design for studying online communities with web surveys; 2012; Petrovcic, A., Petric, G., Lozar Manfreda, K.
- Effect of different stimulus on data quality in online panels; 2012; Zagar, S., Lozar Manfreda, K.
- Web panels in Slovenia; 2012; Lenar, J., Vehovar, V.
- Adaptation of Cognitive Interviews for Web; 2012; Mohorko, A., Hlebec, V.
- Advanced Paradata in Web Surveys: What Can They Tell about the Response Process?; 2012; Vehovar, V., Slavec, A., Berzelak, N., Lozar Manfreda, K.
- Information-Communication Technology Support for Online Surveys: A Need for Integration; 2012; Vehovar, V., Slavec, A., Berzelak, N., Lozar Manfreda, K.
- Global market of web survey software: Status, trends and issues; 2012; Vehovar, V., Slavec, A., Berzelak, N., Lozar Manfreda, K.
- Paradata insight into survey response behaviour: An analysis of a set of hosted web surveys; 2012; Lozar Manfreda, K., Berzelak, N., Vehovar, V.
- Current Projects at University of Ljubljana; 2011; Lozar Manfreda, K.
- Web survey software; 2011; Slavec, A., Berzelak, N., Vehovar, V.
- Web Survey Process within the Concept of eSocial Sciences; 2011; Vehovar, V.
- The Impact of Non-Response Treatments on the Stability of Blockmodels; 2011; Znidarsic, A., Ferligoj, A., Doreian, P.
- The influence of Social Support and Personal Networks on Doctoral Student Performance; 2011; Hlebec, V., Kogovsek, T., Ferligoj, A.
- From Busy Bees to Science Geeks and Party Animals: A Typology of Slovenian Doctoral Students; 2011; Hlebec, V., Kogovsek, T., Ferligoj, A.
- PhD Students’ Research Group Social Capital in Two Countries: A Clustering Approach with Duocentred...; 2011; Coenders, G., Coromina, L., Ferligoj, A., Guia, J.
- The Structural Changes of Social Support Networks in a Decade of the Internet Uptake in Slovenia; 2011; Vehovar, V., Petric, G., Petrovčič, A.
- How to ask about fixed/mobile telephone usage? Impact of question wording and analysis of corresponding...; 2011; Slavec, A., Vehovar, V.
- Optimization of dual frame telephone survey designs; 2011; Slavec, A., Vehovar, V.
- Costs Error Optimization for Cell-Landline Dual Frame Surveys.; 2011; Slavec, A., Vehovar, V.
- Nonresponse in Web Surveys ; 2011; Lozar Manfreda, K., Berzelak, N., Vehovar, V.
- Sources of measurement errors in business surveys; 2010; Bavdaz, M.