Web Survey Bibliography
We provide an overview of survey software based on the WebSM list of 365 online survey software tools. The results show that the number of software tools is in steady decline. Newcomers are increasingly rare, while the solutions that could not adapt are slowly disappearing. Open source solutions are almost non-existant.
The survey software market is becoming increasingly difficult. Service prices are becoming more and more competitive, development costs are increasing, and requests for new features are continuously expanding. The latter is particularly true for providing support for mobile surveys, mixed modes, multiple languages and panel management. These are also the features that separate advanced solutions from the simple ones. Other survey software features are basically becoming industry standards for all solutions. To keep the pace, survey software companies must always have a considerable team of developers present. Consequently, market segmentation, concentration and takeovers have been in full progress in recent years, particularly in 2011 (see WebSM 2011) and continues in 2012.
Although a clear separation between high-end and low-end solutions still exists (with a few segments in between), cheap and low-end Software as a Service (SaaS) solutions are becoming increasing powerful, while high-end complex software solutions are often stuck in old architecture and awkward interfaces. There is a clear trend towards vendor based solutions (SaaS), GUI interface and Web 2.0 approach (which appeared very late in this industry). The presence of customer support (documentation, help) is also increasing, as well as (aggressive) marketing.
Approximate traffic statistics for SaaS solutions, which basically host surveys on their main domain, show that among 365 included software solutions there are around ten solutions with more than 100,000 visit per day (a few million is the maximum), and around 40 with daily visits above 10,000.
The majority of solutions focus on web surveys, while many are also specialized solely on forms, polls, quizzes or events. On the other hand, the web software is also becoming increasingly integrated – and thus losing its separate identity – into marketing research, direct (e-mail) marketing, human resource management, enterprise feedback management, voice of the customer and business intelligence. Major suppliers also seek business in the integration with their own panel of respondents.
Software prices are increasingly presented in standardized packages and the majority varies from 3 EUR to 625 EUR per month for the basic package. In addition, the complex solution offers tailored pricing (quote request is needed), however this is increasingly not the only format, but an addition to standard packages.
Key words: Web survey software
Web survey bibliography - Slovenia (48)
- Overview: Online Surveys; 2017; Vehovar, V.; Lozar Manfreda, K.
- Introduction Breakoffs, Questionnaire Breakoffs and Web Questionnaire Length: A Metastudy ; 2016; Cehovin, G.; Vehovar, V.
- Web Surveys Versus Other Survey Modes: An Updated Meta-analysis Comparing Response Rates ; 2016; Wengrzik, J.; Bosnjak, M.; Lozar Manfreda, K.
- Investigating respondent multitasking in web surveys using paradata; 2016; Sendelbah, A.; Vehovar, V.; Slavec, A.; Petrovcic, A.
- The effect of email invitation elements on response rate in a web survey within an online community; 2016; Petrovcic, A.; Petric, G.; Lozar Manfreda, K.
- Identifying and correcting question-wording problems: the case of Wageindicator; 2015; Slavec, A., Vehovar, V., Tijdens, K. G.
- e-Social Science Perspective on Survey Process: Towards an Integrated Web Questionnaire Development...; 2015; Vehovar, V., Petrovcic, A., Slavec, A.
- Questionnaire length and breakoffs in web surveys: a meta study; 2014; Vehovar, V., Cehovin, G.
- Differences in intrapersonal and interactional empowerment between lurkers and posters in health-related...; 2014; Petrovcic, A., Petric, G.
- About the Institute of Public Health - Data aspect; 2013; Zaletel, M.
- The effect of email invitation characteristics and response reluctance on non-response in web forum...; 2013; Petrovcic, A., Lozar Manfreda, K., Petric, G.
- Different approaches to measure ego-centered social support networks: a meta-analysis; 2013; Hlebec, V., Kogovsek, T.
- Exploring patterns of academic usage: A Google Scholar based study of ESS, EVS, WVS and ISSP academic...; 2013; Malnar, B.
- Data quality of questions sensitive to social-desirability bias in web surveys; 2012; Lozar Manfreda, K., Zajc, N., Berzelak, N., Vehovar, V.
- WebSM Study: Survey software features overview ; 2012; Vehovar, V., Cehovin, G., Kavcic, L., Lenar, J.
- Costs and Errors in Fixed and Mobile Phone Surveys; 2012; Vehovar, V., Slavec, A., Berzelak, N.
- Impact of Fixed Choice Design on Blockmodeling Outcomes; 2012; Znidarsic, A.
- Web Survey Software; 2012; Berzelak, N., Vehovar, V., Slavec, A.
- Surveying general population: What types of experiments are further needed?; 2012; Vehovar, V., Berzelak, N.
- Research design for studying online communities with web surveys; 2012; Petrovcic, A., Petric, G., Lozar Manfreda, K.
- Effect of different stimulus on data quality in online panels; 2012; Zagar, S., Lozar Manfreda, K.
- Web panels in Slovenia; 2012; Lenar, J., Vehovar, V.
- Adaptation of Cognitive Interviews for Web; 2012; Mohorko, A., Hlebec, V.
- Current Projects at University of Ljubljana; 2011; Lozar Manfreda, K.
- Web survey software; 2011; Slavec, A., Berzelak, N., Vehovar, V.
- Web Survey Process within the Concept of eSocial Sciences; 2011; Vehovar, V.
- The Impact of Non-Response Treatments on the Stability of Blockmodels; 2011; Znidarsic, A., Ferligoj, A., Doreian, P.
- The influence of Social Support and Personal Networks on Doctoral Student Performance; 2011; Hlebec, V., Kogovsek, T., Ferligoj, A.
- From Busy Bees to Science Geeks and Party Animals: A Typology of Slovenian Doctoral Students; 2011; Hlebec, V., Kogovsek, T., Ferligoj, A.
- PhD Students’ Research Group Social Capital in Two Countries: A Clustering Approach with Duocentred...; 2011; Coenders, G., Coromina, L., Ferligoj, A., Guia, J.
- Optimization of dual frame telephone survey designs; 2011; Slavec, A., Vehovar, V.
- Nonresponse in Web Surveys ; 2011; Lozar Manfreda, K., Berzelak, N., Vehovar, V.
- Archiving and Re-using Qualitative and Qualitative Longitudinal Data in Slovenia; 2010; Stebe, J., Hudales, J., Kragelj, B.
- National readership surveys: Moving from probability face-to-face surveys to Internet panels; 2009; Vehovar, V., Slavec, A., Petric, I., Sargac, M.
- Relations between functionality and usability of Web survey software tools: An empirical evaluation; 2009; Berzelak, N., Lozar Manfreda, K.
- Optimising survey costs in mixed mode environment; 2009; Vehovar, V., Berzelak, N., Lozar Manfreda, K., Belak, E.
- Effectiveness of incentives in web surveys within mixed-mode systems: An evaluation of errors & costs...; 2009; Lozar Manfreda, K.
- "Mobile phone surveys in mixed mode environment: Balancing costs and errors"; 2009; Vehovar, V.
- Mobile phone surveys in mixed mode environment; 2009; Vehovar, V.
- What Can We Achieve With 5 Euros? Optimization of Survey Data Quality Using Mixed-Mode Approaches; 2008; Berzelak, N., Vehovar, V., Lozar Manfreda, K.
- Measuring ties on online forums; 2008; Ziberna, A., Vehovar, V., Jakulin, A.
- Integration of the web into survey data collection: Balancing costs and errors; 2008; Vehovar, V., Berzelak, N., Lozar Manfreda, K.
- Measuring ego-centered social networks on the web: Questionnaire design issues ; 2008; Vehovar, V., Lozar Manfreda, K., Koren, G., Hlebec, V.
- Collecting Data on Ego-Centered Social Networks on the Web: Methodological Issues; 2004; Lozar Manfreda, K., Vehovar, V., Hlebec, V.
- Nonresponse in Web Surveys; 2002; Vehovar, V., Lozar Manfreda, K., , Batagelj, Z.
- Web survey errors; 2001; Lozar Manfreda, K.
- Virtual Selves and Web Surveys; 2001; Lozar Manfreda, K., Couper, M. P., Vohar, M., Rivas, S., Vehovar, V.
- Internet v Sloveniji - Projekt RIS 1996-1998.; 1998; Vehovar, V.