Web Survey Bibliography
Low literacy is often cited as one factor that might contribute to measurement error in self-administered surveys. Most studies that attempt to examine the link between literacy and data quality rely on education as a proxy for literacy, but measures such as years of education do not account for variation in the quality of education that might ultimately impact literacy. Education is correlated with literacy, but tends to overestimate it considerably. Few surveys have examined the effect of literacy itself, but with many surveyors switching from telephone to self-administered mail or web surveys, understanding how literacy impacts data quality (above and beyond education) is increasingly important. In this paper we examine how literacy affects measures of data quality such as item nonresponse rates, execution of skip instructions, and valid responses to text and number box open-ended questions. We also examine how experimental variations in questionnaire design affect the quality of responses across literacy groups. In particular, we focus on experiments that manipulate how much text versus visual information has to be processed such as how skip instructions are designed, how answer boxes are sized and labeled, how grids are labeled, and the types of definitions that accompany questions. The data for this paper come from the 2009 Quality of life in a Changing Nebraska survey (n=565, AAPOR RR2 = 46%). As an example, preliminary results indicate that, as we would expect, those with lower literacy provide shorter responses with less information to open-ended questions, even when education is controlled. Results both shed light on the link between literacy and data quality and provide insight into questionnaire design features that may improve data quality among low literacy populations.
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Web survey bibliography - Smyth, J. D. (23)
- The Effect of CATI Questions, Respondents, and Interviewers on Response Time; 2016; Olson, K.; Smyth, J. D.
- Identifying predictors of survey mode preference; 2015; Millar, M. M.; Olson, K.; Smyth, J. D.
- Internet, Phone, Mail, and Mixed-Mode Surveys: The Tailored Design Method, 4th Edition; 2014; Dillman, D. A., Smyth, J. D., Christian, L. M.
- The Effect of Answering in a Preferred Versus a Non-Preferred Survey Mode on Measurement; 2014; Smyth, J. D., Olson, K., Kasabian, A.
- Assessing Within-Household Selection Methods in Household Mail Surveys; 2014; Olson, K., Stange, M., Smyth, J. D.
- Accuracy of Within-household Selection in Web and Mail Surveys of the General Population.; 2014; Olson, K., Smyth, J. D.
- Using Eye Tracking to Examine the Visual Design of Web Surveys; 2014; Zhou, Q., Ricci, K., Olson, K., Smyth, J. D.
- Are You Seeing What I am Seeing? Exploring Response Option Visual Design Effects With Eye-Tracking; 2013; Libman, A., Smyth, J. D., Olson, K.
- The effects of item saliency and question design on measurement error in a self-administered survey; 2012; Stern, M. J., D., Mendez, J. D.Smyth, J. D.
- Does Giving People Their Preferred Survey Mode Actually Increase Survey Participation Rates?; 2012; Olson, K., Smyth, J. D., Wood, H.
- Turn that Frown Upside-Down: The Effects of Smiley Faces as Symbolic Language in Self-administered Surveys...; 2012; Libman, A., Smyth, J. D.
- Literacy and Data Quality in Self-Administered Surveys; 2011; Smyth, J. D., Olson, K.
- Medium Node: NSF Census Research Network; 2011; McCutcheon, A. L., Belli, R. F., Olson, K., Smyth, J. D., Soh, L.-K.
- Using the Internet to Survey Small Towns and Communities: Limitations and Possibilities in the Early...; 2010; Smyth, J. D., Dillman, D. A., Christian, L. M., O'Neill, A. C.
- Response format effects on measurement of employment; 2009; Thomas, R. K., Dillman, D. A., Smyth, J. D.
- Open-Ended Questions in Web Surveys: Can Increasing the Size of Answer Boxes and Providing Extra Verbal...; 2009; Smyth, J. D., Dillman, D. A., Christian, L. M., McBride, M.
- ...; 2008; Dillman, D. A., Smyth, J. D., Christian, L. M., O'Neill, A. C.
- Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method ; 2008; Dillman, D. A., Christian, L. M., Smyth, J. D.
- Combining Mail and Internet Methods to Conduct Household Surveys of the General Public: A New Methodology...; 2008; Dillman, D. A., Smyth, J. D., Christian, L. M., Oneill, A.
- Context effects in Internet Surveys: New issues and evidence; 2007; Smyth, J. D., Dillman, D. A., Christian, L. M.
- Is it Possible to Obtain Equivalent Answers to Scalar Questions in Web and Telephone Surveys?; 2006; Christian, L. M., Dillman, D. A., Smyth, J. D.
- Open-Ended Questions in Web and Telephone Surveys; 2006; Smyth, J. D., Dillman, D. A., Christian, L. M., McBride, M.
- Comparing Check-All and Forced-Choice Question Formats in Web Surveys: The Role of Satisficing, Depth...; 2005; Smyth, J. D., Dillman, D. A., Christian, L. M., Stern, M. J.