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Web Survey Bibliography

Title Human centered measures of success in web site design
Year 1998
Access date 02.05.2013

Incorporating HCI input into the development of web sites is assumed by the HCI community to be beneficial. But is it? A 60-item questionnaire for evaluating the users’ satisfaction of a web site was developed following a factor model used with success for conventional software evaluation. This questionnaire was shown to have high reliabilities and a database of expected values was gathered for it. It was employed in a study evaluating five web sites in Northern Europe. The results indicate that visitors reported higher satisfaction for the web sites which had some explicit HCI involvement in their development. It is useful to be able to measure the success of HCI input to web site design, and the paper describes the subsequent development of this questionnaire.

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Year of publication1998
Bibliographic typeConference proceedings
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