Web Survey Bibliography
Title Modeling Survey Respondents' Speech to Improve Speech Survey Interface
Access date 14.06.2004
Abstract Computer-based telephone interviewing systems of the future, with speech interfaces that recognize respondents' unconstrained speech, could exploit aspects of the respondents' speech to provide clarification only when it is needed. Respondents have been shown to subtly indicate their need for clarification with pauses and various speech disfluencies (Bloom & Schober, 2000); more generally, speakers of different ages have been shown to have different rates of speech and disfluency (Bortfeld et al., 2001). The current study tests whether models of different types of speakers ("stereotypes") could effectively identify and correct conceptual misalignment. The study uses a Wizard-of-Oz paradigm to simulate an advanced speech interviewing system; telephone respondents answer survey questions about facts and behaviors on the basis of fictional scenarios, so that response accuracy can be measured. The study contrasts interfaces that do not model respondents, and interfaces that rely on respondents to solicit clarification, with two kinds that model respondents to provide unsolicited clarification. One interface uses a generic, non-stereotyped respondent model to identify and correct cases of possible conceptual misalignment, and another uses a stereotyped respondent model to identify and correct respondents according to age. 120 respondents (60 aged 18-35, and 60 aged 65-80) answer survey questions presented in a synthesized voice by telephone. In the two modeling conditions, responses are monitored for indications of uncertainty, such as disfluent speech and inactivity, which serve as the basis of the respondent models. Scripted definitions are offered when disfluent responses appear to warrant further clarification. In the stereotyped condition, disfluent responses of the older group are treated differently from those produced by the younger group, allowing, for example, a longer average latency before deciding to help the respondent. Findings show when respondent modeling helps improve response accuracy in speech interfaces, and how modeling respondents according to group membership can aid detection of conceptual misalignment relative to modeling generic respondents.
Year of publication2004
Bibliographic typeConferences, workshops, tutorials, presentations
Web Survey Bibliography - Voice technology (40)
- Media tracker; 2012
- Specific mixed-mode methodology to reach sensory disabled people in quantitative surveys; 2012; Fontaine, S.
- The Usage of a Cloud Service as an Effective Way of Sharing Cognitive and Usability Test Information; 2012; Rouhunkoski, J., Godenhjelm, P.
- For winning qualitative, make it high-touch + high-tech; 2012; Barber, E., McIlrath, M.
- Using Text-to-Speech (TTS) for Audio-CASI; 2012; Couper, M. P., Kirgis, N., Buageila, S., Berglund, P.
- Data Quality from Low Cost Data Collection Methodologies; 2012; Traugott, M. W.
- Survey paradata: a review; 2011; Nicolaas, G.
- ESOMAR AND CASRO submission to the W3C tracking protection working group - Market research techniques...; 2011
- Population screening of risky alcohol and drug use via Internet and Interactive Voice Response (IVR):...; 2011; Sinadinovic, K., Wennberg, P., Berman, A. H.
- IVR and web administration in structured interviews utilizing rating scales: exploring the role of motivation...; 2011; Yang, Y., Callegaro, M., Bhola, D. S., Dillman, D. A.
- The impact of next and back buttons on time to complete and measurement reliability in computer-based...; 2010; Gershon, R. C. et al.
- Interactive Voice Response and web-based questionnaires for population-based infectious disease reporting...; 2010; Bexelius, C., Merk, H., Sandin, S., Nyrén, O., Kühlmann-Berenzon, S., Linde, A., Litton, J.-E.
- Continuous Measurement of Musically-Induced Emotion: A Web Experiment ; 2009; Egermann, H., Nagel, F., Altenmueller, E., Kopiez, R.
- E-epidemiology : Adapting epidemiological methods for the 21st century; 2009; Bexelius, C.
- Innovative online research: The US presidential campaign of Barack Obama case study; 2009; Riley, R.
- Mobile phone surveys in mixed mode environment; 2009; Vehovar, V.
- IVR: Interactive voice technology; 2008; Miller-Steiger, D., Conroy, B.
- Improving Data Quality from Student Surveys: A Natural Experiment in South Africa to Test the Impact...; 2007; Courser, M., Zimmerman, R., Cupp, P., Bhana, A.
- Evolution of Audio Recording in Field Surveys; 2007; Thissen, R., Sattaluri, S., McFarlane, E., Biemer, P. P.
- Methods and Horse Races: How Internet, IVR and Phone Polls Performed in the 2006 Elections; 2007; Blumenthal, M., Franklin, C. H.
- Evaluating Patients' Experiences with Individual Physicians: A Randomized Trial of Mail, Internet, and...; 2006; Rodriguez, H. P., von Glahn, T., Rogers, W. H., Chang, H., Fanjiang, G., Safran, D. G.
- Complementing Random-Digit-Dial Telephone Surveys term with Other Approaches to Collecting Sensitive...; 2006; Galesic, M., Tourangeau, R., Couper, M. P.
- Sound Bytes: Capturing Audio in Survey Interviews; 2005; Hansen, S. E., Krysan, M., Couper, M. P.
- A household panel as a tool for cost-effective health-related population surveys: validity of the "...; 2004; Potthoff, P., Heinemann, Lothar A.J., Guther, B.
- Validation of the Addiction Severity Index (ASI) for internet and automated telephone self-report administration...; 2004; Brodey, B. B., Rosen, C. S., Brodey, I. S., Sheetz, B. M., Steinfeld, R. R., Gastfriend, D. R.
- Usability, Comparability And Data Quality Across Modes And Technologies In Census Data Collection; 2004; Conrad, F. G., Couper, M. P.
- Does Voice Matter? An Interactive Voice Response (IVR) Experiment; 2004; Couper, M. P., Singer, E., Tourangeau, R.
- Does the Web Doom Traditional Call Centers?; 2004; Olsen, R. J.
- Modeling Survey Respondents' Speech to Improve Speech Survey Interface; 2004; Ehlen, P., Schober, M. F., Conrad, F. G.
- Mail and Internet Surveys (Book); 2003; Zimmerman, D. E.
- Humanizing self-administered surveys: experiments on social presence in web and IVR surveys; 2003; Tourangeau, R., Couper, M. P., Stegier, D.M.Steiger, D. M.; de Rouvray, C.
- Web Surveys to Digital Movies: Technological Tools of the Trade; 2002; Fetterman, D. M.
- Navigating the Rapids of Change: Some Observations on Survey Methodology in the Early 21st Century; 2002; Dillman, D. A.
- IAPI (Internet Aided Personal Interview); 2002; Muehlenfeld, H. -U.
- An Experiment Comparing Computer-Assisted and Paper Modes of Data Collection for the Short Form in Census...; 2002; Schneider, S. J., Cantor, D., Malakhoff, L., Arieira, C., Segel, P., Nguyen, L., Guarino, J. A.
- Self-administered questions by telephone: Evaluating interactive voice response; 2002; Tourangeau, R., Steiger, D. M.,
- Mail and Internet Surveys (Book Review); 2001; Faubion, C. W., Andrew, J. D.
- Humanizing Self-Administered Surveys: Experiments on Social Presence on the Web and Interactive Voice...; 2001; Steiger, D. M., Couper, M. P., Tourangeau, R.
- Comparison of Telephone, Mail, Web, and IVR Surveys; 2000; Bason, J. J.
- A Conversational Approach to Text-Based Computer-Administered Questionnaires; 1999; Conrad, F. G., Schober, M. F.