Web Survey Bibliography
Title Achieving Balance: Understanding the Relationship between Complexity and Response Quality
Author Kirchner, A., Powell, R.
Year 2014
Access date 28.08.2014
Abstract
To avoid confusion with survey questions, researchers aim to create easy questions by constraining question characteristics—e.g. the Flesch-Kincaid Reading Level—in such a way to ensure that the majority of respondents will understand the question (Dillman, et. al., 2009). However, even controlling for specific characteristics, questions can still be complex. For example, two questions can receive the same reading level, but one question might be a harder task for the respondent if it asks for a behavioral frequency while the other could ask for the respondent’s sex. With many surveys moving toward self-administered modes, issues of question complexity become more important since the respondent needs to comprehend all questions without the aid of an interviewer. Researchers have examined how question characteristics in self-administered surveys affect specific response quality aspects such as response times (Yan and Tourangeau, 2008). However, more research is needed to understand the extent of the relationship between complexity and response quality. This study uses the internet component of the Gallup Panel to model the relationship between question complexity and response quality. The complexity measure incorporates page level statistics, such as the number of questions, the reading level, and the type of questions. This index is then used in a cross-classified model to understand the relationship between complexity and different aspects of response quality. Since this study uses data from the Gallup Panel web survey, response quality is measured both in terms of substantive answers (e.g., nondifferentiation, “don’t know” responses) and paradata (response latency, number of answer changes). Preliminary results using one wave from the internet component of the Gallup Panel show that more complex pages lead respondents to have more answer changes per page (correlation of 0.14) and have more don’t know answers per page (correlation of 0.11).
Access/Direct link
Year of publication2014
Bibliographic typeConferences, workshops, tutorials, presentations
Web survey bibliography - The American Association for Public Opinion Research (AAPOR) 69th Annual Conference, 2014 (20)
- Investigating Response Quality in Mobile and Desktop Surveys: A Comparison of Radio Buttons, Visual...; 2014; Toepoel, V.; Funke, F.
- Assessing the Impact Device Choice Has on Web Survey Data Collection ; 2014; Hupp, A.; Schroeder, H. M.; Piskorowski, A.D.
- Understanding Mobility: Consent and Capture of Geolocation Data in Web Surveys; 2014; Crawford, S. D.; McClain, C.; Young, R.H.; Nelson, T. F.
- Instant Interactive Feedback in Grid Questions: Reminding Web Survey; 2014; Kunz, T., Fuchs, M.
- What Does the Satisfaction with Democracy Measure Mean to Respondents in Different Countries? How Cross...; 2014; Behr, D., Braun, M.
- Using Eye Tracking to Evaluate Email Notifications of Surveys and Online Surveys Collecting Address...; 2014; Olmsted, E. L., Nichols, E. M.
- Respondent Processing of Multiple Images throughout a Web Survey; 2014; Charoenruk, N., Stange, M.
- Using Eye Tracking to Examine the Visual Design of Web Surveys; 2014; Zhou, Q., Ricci, K., Olson, K., Smyth, J. D.
- Achieving Balance: Understanding the Relationship between Complexity and Response Quality; 2014; Kirchner, A., Powell, R.
- Question Grouping and Matrices in Web Surveys: Using Response and Auxiliary Data to Examine Question...; 2014; Bilgen, I., Stern, M. J.
- The Grouping of Items in Mobile Web Surveys; 2014; Mavletova, A. M., Couper, M. P.
- Evaluating the Efficacy of Mixed-Mode Intercept Surveys for Complex Questionnaires; 2014; Puniello, O. T.
- Experiments with Email Formatting; 2014; Lawrence, S., Phillips, B. T.
- Sequential or Simultaneous Multi-Mode? Results from Two Large Surveys of Electric Utility Consumers; 2014; Jackson, C., Ledoux, C.
- Correlates of Attrition in the German Internet Panel: Drop-Outs and Sleepers; 2014; Blom, A. G., Beissel-Durrant, G.
- Survey Breakoff in Online Panels; 2014; McCutcheon, A. L.
- Measuring Nonresponse Bias in Web Surveys: The Role of Health Status; 2014; Zhang, M.
- Providing a Deadline for Response: Results from Two Recent Experiments; 2014; Kaiser, A., Walston, J. T., Medway, R., Ye, C., Tourangeau, R.
- Respondents Playing Fast and Loose?: Antecedents and Consequences of Respondent Speed of Completion; 2014; Thomas, R. K., Barlas, F. M.
- A Glimpse Inside the Mind of a Respondent: Using Paradata to Improve Online Surveys; 2013; Pape, T.; Barron, S.