Web Survey Bibliography
Background: Increasingly, Web-based health applications are developed for the prevention and management of chronic diseases. However, their reach and utilization is often disappointing. Qualitative evaluations post-implementation can be used to inform the optimization process and ultimately enhance their adoption. In current practice, such evaluations are mainly performed with end-user surveys. However, a review approach by experts in a focus group may be easier to administer and might provide similar results.
Objective: The aim of this study was to assess whether industrial design engineers in a focus group would address the same issues as end users in a Web-based survey when evaluating a commercial Web-based health risk assessment (HRA) with tailored feedback.
Methods: Seven Dutch companies used the HRA as part of their corporate health management strategy. Employees using the HRA (N = 2289) and 10 independent industrial designers were invited to participate in the study. The HRA consisted of four components: (1) an electronic health questionnaire, (2) biometric measurements, (3) laboratory evaluation, and (4) individually tailored feedback generated by decision support software. After participating in the HRA as end users, both end users and designers evaluated the program. End users completed an evaluation questionnaire that included a free-text field. Designers participated in a focus group discussion. Constructs from user satisfaction and technology acceptance theories were used to categorize and compare the remarks from both evaluations.
Results: We assessed and qualitatively analyzed 294 remarks of 189 end users and 337 remarks of 6 industrial designers, pertaining to 295 issues in total. Of those, 137 issues were addressed in the end-user survey and 148 issues in the designer focus group. Only 7.3% (10/137) of the issues addressed in the survey were also addressed in the focus group. End users made more remarks about the usefulness of the HRA and prior expectations that were not met. Designers made more remarks about how the information was presented to end users, quality of the feedback provided by the HRA, recommendations on the marketing and on how to create more unity in the design of the HRA, and on how to improve the HRA based on these issues.
Conclusions: End-user surveys should not be substituted for expert focus groups. Issues identified by end users in the survey and designers in the focus group differed considerably, and the focus group produced a lot of new issues. The issues addressed in the focus group often focused on different aspects of user satisfaction and technology acceptance than those addressed by the survey participants; when they did focus on the same aspects, then the nature of issues differed considerably in content.
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Web survey bibliography - Canada (100)
- Telephone versus Online Survey Modes for Election Studies: Comparing Canadian Public Opinion and Vote...; 2017; Breton, C.; Cutler, F.; Lachance, S.; Mierke-Zatwarnicki, A.
- The 2016 Canadian Census: An Innovative Wave Collection Methodology to Maximize Self-Response and Internet...; 2017; Mathieu, P.
- Gathering Opinions on Depression Information Needs and Preferences: Samples and Opinions in Clinic Versus...; 2017; Bernstein, M. T.; Walker, J. R.; Sexton, K. A.; Katz, A.; Beatie, B. E.
- A test of sample matching using a pseudo-web sample; 2017; Chatrchi, G., Gambino, J.
- Integration of a phone-based household travel survey and a web-based student travel survey; 2016; Verreault, H.; Morency, C.
- A streamlined approach to online linguistic surveys; 2016; Erlewine, M. Y.; Kotek, H.
- Population Survey Features and Response Rates: A Randomized Experiment; 2016; Guo, Y.; Kopec, J.; Cibere, J.; Li, L. C.; Goldsmith, C. H.
- Mode Effects in Electoral Polls: A Comparative Perspective ; 2016; Durand, C.
- Pitfalls, Potentials, and Ethics of Online Survey Research: LGBTQ and Other Marginalized and Hard-to...; 2016; McInroy, L. B.
- Mail merge can be used to create personalized questionnaires in complex surveys. ; 2016; Taljaard, M.; Chaudhry, S. H.; Brehaut, J. C.; Weijer, C.; Grimshaw, J. M.
- Internet-administered Health-related Quality of Life Questionnaires Compared With Pen and Paper in an...; 2016; Nitikman, M.; Mulpuri, K.; Reilly, C. W.
- What do web survey panel respondents answer when asked “Do you have any other comment?”; 2015; Schonlau, M.
- Explorations in Non - Probability Sampling Using the Web; 2015; Brick, J. M.
- On Bias Adjustments for Web Surveys; 2015; Fan, L.; Lou, W.; Landsman, V.
- Web panel surveys – a challenge for official statistics; 2015; Svensson, J.
- Estimation with Non-probability Surveys and the Question of External Validity; 2015; Dever, J. A.; Valliant, R. L.
- Measurement Properties of Web Surveys; 2015; Tourangeau, R.
- Using Web Panels for Official Statistics; 2014; Bethlehem, J.
- Do Web surveys facilitate reporting less favourable opinions about law enforcement?; 2014; Boivin, R., Cordeau, G.
- Evaluating a Web-based health risk assessment with tailored feedback: What does an expert focus group...; 2014; Vosbergen, S., Mahieu, G. R. Laan, E. K., Kraaijenhagen, R. A., Jaspers, M. W. M., Peek, N.
- Considerations for Conducting Web-Based Survey Research With People Living With Human Immunodeficiency...; 2014; O'Brien, K. K., Solomon, P., Worthington, C., Ibánieez-Carrasco, F., Baxter, L., Nixon, S. A., Baltzer...
- African-American breast cancer survivors’ preferences for various types of physical activity interventions...; 2014; Paxton, R., Nayak, P., Taylor, W., Chang, S., Courneya, K., Schover, L., Hodges, K., Jones, L.
- Measuring Mobile Phone Use: Self-Report Versus Log Data; 2013; Boase, J., Ling, R.
- Does the first impression count? Examining the effect of the welcome screen design on the response rate...; 2013; Haer, R., Meidert, N.
- Recruitment of Sex Buyers: A Comparison of the Efficacy of Conventional and Computer Network-Based Approaches...; 2013; Kolar, K., Atchison, C.
- Effects of Gamification on Participation and Data Quality in a Real-World Market Research Domain ; 2013; Cechanowicz, J., Gutwin, C., Brownell, B., Goodfellow, L.
- The Impact of News Photos on Support for Military Action; 2013; Soroka, S.; Loewen, P.; Fournier, P.; Rubenson, D.
- Identifying the real differences of opinion in social media sentiment; 2013; Pettit, A.
- Co-creation with TickiT: Designing and evaluating a clinical eHealth platform for youth; 2013; Whitehouse, S. R.
- Foster strengths and circumvent weaknesses: Advantages and disadvantages of online versus face-to-face...; 2013; Qiu, M., McDougall, D.
- 4 ways mobile research challenges insights pros; 2013; Rajan, B.
- Thoughts on using the new online qualitative tools; 2013; Freund, N. M.
- Optimizing quality of response through adaptive survey designs; 2013; Schouten, B., Calinescu, M., Luiten, A.
- Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and...; 2013; Toufaily, E., Ricard, L., Perrien, J.
- Discovering interest groups for marketing in virtual communities: An integrated approach; 2013; Wang, K.-Y., Wu, H.-J., Ting, I.-H.
- Multimode, Global Scale Usage: Understanding respondent scale usage across borders and devices; 2013; Pettit, F. A., Courtright, M.
- Insights into Action Profiling shopping occasions for retailers through mobile and online research; 2013; Churkina, O., Morris, T.
- Recent Experiences with Electronic Questionnaire Testing at Statistics Canada ; 2013; Lawrence, D.
- A nationwide web-based freight data collection; 2013; Samimi, A., Mohammadian, A., Kawamura, K.
- Use of a Social Networking Web Site for Recruiting Canadian Youth for Medical Research; 2013; Chu, J. L., Snider, C. E.
- P02.04. Internet survey confirms strong interest in Yoga among fibromyalgia patients; 2012; Carson, J., Bennett, R., Jones, K., Mist, S.
- Approaches to empiric ablation of slow pathway: results from the Canadian EP web survey; 2012; Laish-Farkash, A., Shurrab, M., Tiong, I., Verma, A., Amit, G., Kiss, A., Morriello, F., Singh, S.,...
- Biting the Hand and Bending the Rules: An IJMR Presentation; 2012; Pettit, A.
- Mixed Mode: Phone and Web Discussion on Efficient Strategies; 2012; Gagnon, M.
- Survey Quality; 2012; Lyberg, L. E.
- Adaptive web sampling in ecology; 2012; Thompson, S. K.
- Respondent-driven sampling; 2012; Schonlau, M., Liebau, E.
- Firefly Online Surveys: A fully featured tool for Web surveys and forums; 2012; Deal, K.
- Where is Neutral? Using Negativity Biases to Interpret Thermometer Scores; 2012; Soroka, S., Albaugh, Q.
- Online and Paper-Based: A Mixed-Method Approach to Conducting a Needs Assessment Survey of Physicians...; 2012; Olatunbosun, T., Wu, C., Grewal, G., Lynn, B.