Web Survey Bibliography
Title Respect Thy Respondent Part II: Good Manners for Web surveys
Author Featherston, F., Moy, L.
Access date 30.06.2004
Abstract At the 1992 AAPOR conference, we presented “Respect Thy Respondent! A Primer on Manners in Survey Research,” with our co-author Jason Lee. We wrote then that we must provide motivation, minimize burden, and treat the respondent with the utmost courtesy and sincerity. Twelve years later, we look at the evolution of web surveys and conclude that our interactions with web survey respondents can be thoughtless and impolite. Our paper focuses on three areas of web surveys that increase respondent frustration. First, our use of the web survey technology to “force” respondents into a choice is inappropriate. All respondents should be treated with respect even those who do not fit neatly into our few categories. Second, our use of web survey technology to “error check” respondent’s answers is ungracious. Some respondents are punished for their web survey efforts with symbols such as red stop signs that tell them their information has errors and they must redo it. Third, our web surveys reduce or eliminate the opportunity for respondents to comment on the data they provide, and this violates the norms of polite conversation. Even if we ultimately ignore respondent clarifications, it is mannerly to “listen” to respondent comments. Based on our testing questionnaires and implementing surveys, our paper provides positive and negative examples of web survey practices in each area. In addition, we discuss how our data may suffer from negative practices. As we move from paper surveys and telephone interviews to on-line data collection directly from respondents, we may have inadvertently taken a step backward in respecting our respondents. In this paper, we seek ways to prevent respondents from feeling that “No good deed goes unpunished.”
Bibliographic typeConferences, workshops, tutorials, presentations
Year of publication2004
Web Survey Bibliography - 2004 (516)
- Methodological Aspects of on-line Qualitative Research; 2004; Hak, T.
- Web Surveys; 2004; Vehovar, V.
- Internet Surveys; 2004; Couper, M. P.
- The Internet and Social Research: New Opportunities, New Challenges; 2004; Elford, J., Wiggins, D.
- Sub-sampling of Alters as a Mean to Reduce the Respondent Burden in Egocentric Social Network Questionnaires...; 2004; Kronegger, L., Vehovar, V., Hlebec, V., Koren, G.
- Meta Analysis of Reliability and Validity Estimates for Egocentered Network Data Using a Multilevel...; 2004; Coenders, G., Coromina, L.
- Collecting Data on Ego-Centered Social Networks on the Web: Methodological Issues; 2004; Lozar Manfreda, K., Koren, G., Vehovar, V., Hlebec, V.
- Effects of Immediate versus Delayed Notification of Prize Draw Results and Announced Survey Duration...; 2004; Tuten, T. L., Galesic, M., Bosnjak, M.
- A Comparison of Lab-Based and On-Site Usability Testing; 2004; Dean, E.
- To Do or Not to Do?: A Comparison of Behavioral Intention Measures; 2004; Thomas, R. K., Behnke, C. S., Johnson, A. M.
- Item Non-response: Don't Know about Mandatory Responses?; 2004; Thomas, R. K., Johnson, A. M., Behnke, C. S.
- A Global Study of Knowledge Workers: Using the Internet, Dealing with Cultural Variation, and Commercial...; 2004; Day, R., Ross, J.
- Cognitive Interviewing and the Use of Visual Design Principles: A Case Study; 2004; Stettler, K., Nguyen, T.
- Is the American Public as Informed about Science as They Say They Are?; 2004; Gentry, R. J.
- Effects of Mode of Interview, and moderating variables on Erectile and Ejaculatory Function Measures; 2004; Catania, J.A., Rosen, R. J., Wood Johnson, R., Jacobs, S., Sallis, J., Shpilsky, A.
- CASI Supplemental Survey Nonresponse; 2004; Kim, J., Smith, T. W., Kim, S., Kang, J.-H., Berktold, J.
- The Effects of Correcting for Sample Selection Bias in Internet Panel Surveys Based on Random Digit...; 2004; Cameron, T. A., de Shazo, J. R., Dennis, J. M., Lee, R. J.
- Moving BRFSS from RDD to Multimode: A Web/Mail/Telephone Experiment; 2004; Mokdad, A., Link, M. W.
- Web Survey Design and Implementation - SOLD OUT; 2004; Couper, M. P.
- Implementing Web-based Statistical Tools; 2004; West, W.
- Competitive Advantage with eSTAT; 2004; Ramirez, J. G., Ramirez, B., Nagy, S.
- Adjusting Responses in a Nonprobability Web Panel Survey by the Propensity Score-weighting; 2004; Yoshimura, O.
- On the Variability of Estimates Based on Propensity-score-weighted Data from Web Panels; 2004; Forsman, G., Danielsson, S. , Isaksson, A.
- Propensity Score Matching as a Bias Correction Method for Internet-based Studies; 2004; Bremer, J., Terhanian, G., Strange, P.
- Attempting to Adjust for Selection Bias in Web Surveys with Propensity Scores: The Case of the Health...; 2004; Schonlau, M., Couper, M. P., Winter, J.
- Propensity Score Adjustment for Web Surveys; 2004; Lee, Sunghee
- Web, Mail, and Mixed-mode Data Collection in a Survey of Advanced Technology Program Applicants; 2004; Kerwin, J., Brick, P. D., Levin, K., Cantor, D., O'Brien, J., Campbell, S., Shipp, S., Wang, A.
- The Online Survey: Its Contributions and Potential Problems; 2004; McIntyre, K., Tomazic, T., Katz, B., Matsuo, H.
- The Net Effect: A Comparison of Internet vs. Mail Survey Respondents; 2004; Friedman, E. M., Clusen, N. A., Hartzell, M.
- Data Collection Mode Effects Controlling for Sample Origins in an Internet Panel Survey; 2004; Dennis, J. M., Chatt, C.
- Protocol for Converting Respondents form Touchtone to the Internet in the Current Employment Statistics...; 2004; Rosen, R. J., Harrell, L. J., Ballard, D., Wise, R., Gomes, T.
- Examinig Variety in Organizational Behavior Research: Psychological Differences Between Respondents...; 2004; Mestdagh, S., Buelens, M.
- Mobile Phone Surveys: The Slovenian Case Study; 2004; Vehovar, V., Belak, E., Batagelj, Z., Cikic, S.
- Raising response rates: What works?; 2004; Porter, S. R.
- The Internet: Marketing Researcher's Panacea or Pandora's Box?; 2004; Gurney, P.M., Chambers, E., Grant, L., Shah, S., Sullivan, M.
- Reading in Virutal Research Ethics; 2004; Anonymous
- Picture This! Exploring Visual Effects in Web Surveys; 2004; Couper, M. P., Tourangeau, R., Kenyon, K.
- Development of a Pain and Discomfort Module for Use with the WHOQOL-100; 2004; Mason, V. L., Skevington, S. M., Osborn, M.
- Virtual ethnography: A computer-based approach; 2004; Ardet, N., Thome, M.
- Developing automated e-survey and control tools: an application in industrial management; 2004; Scornavacca Jr., E., Becker, J.L., Barnes, S.
- Gathering faculty teaching evaluations by in-class and online surveys: their effects on response rates...; 2004; Dommeyer, C. J., Baum, P., Hanna, R.W., Chapman, K.S.
- Inquisite 6 Hits Market; 2004; Anonymous
- WebSurveyor Software Grants; 2004; Anonymous
- The web as an object of study; 2004; Schneider, S. M., Kirsten, F.
- Pushing at the boundaries of new media studies; 2004; Wakeford, N.
- The three ages of Internet studies: ten, five and zero years ago; 2004; Wellman, B.
- Internet/cybercuIture/ digital culture/new media/ fill-in-the-blank studies; 2004; Silver, D.
- Augmenting the BRFSS RDD Design with Mail and Web Modes: Results from a Multi-State Experiment; 2004; Roe, D., Jiles, R., Weiner, J., Mokdad, A., Link, M. W.
- Comparing Face to Face, Telephone, Paper Self-Administered, and Web Survey Measurement; 2004; Tortora, R. D., Groves, R. M., Peytcheva, E., Manchin, R.
- Comparison of Web, Mail, and Mixed-Mode Data Collection Methods in a Survey of R&D Funding; 2004; Brick, P. D., Kerwin, J., Levin, K., Cantor, D., O'Brien, J., Wang, A., Campbell, S., Shipp, S.