Web Survey Bibliography
Title Respect Thy Respondent Part II: Good Manners for Web surveys
Author Featherston, F., Moy, L.
Year 2004
Access date 30.06.2004
Abstract At the 1992 AAPOR conference, we presented “Respect Thy Respondent! A Primer on Manners in Survey Research,” with our co-author Jason Lee. We wrote then that we must provide motivation, minimize burden, and treat the respondent with the utmost courtesy and sincerity. Twelve years later, we look at the evolution of web surveys and conclude that our interactions with web survey respondents can be thoughtless and impolite. Our paper focuses on three areas of web surveys that increase respondent frustration. First, our use of the web survey technology to “force” respondents into a choice is inappropriate. All respondents should be treated with respect even those who do not fit neatly into our few categories. Second, our use of web survey technology to “error check” respondent’s answers is ungracious. Some respondents are punished for their web survey efforts with symbols such as red stop signs that tell them their information has errors and they must redo it. Third, our web surveys reduce or eliminate the opportunity for respondents to comment on the data they provide, and this violates the norms of polite conversation. Even if we ultimately ignore respondent clarifications, it is mannerly to “listen” to respondent comments. Based on our testing questionnaires and implementing surveys, our paper provides positive and negative examples of web survey practices in each area. In addition, we discuss how our data may suffer from negative practices. As we move from paper surveys and telephone interviews to on-line data collection directly from respondents, we may have inadvertently taken a step backward in respecting our respondents. In this paper, we seek ways to prevent respondents from feeling that “No good deed goes unpunished.”
Year of publication2004
Bibliographic typeConferences, workshops, tutorials, presentations
Web Survey Bibliography - The American Association for Public Opinion Research (AAPOR) 59th Annual Conference, 2004 (59)
- The Prevalence of Wireless Substitution; 2004; Luke, J. V., Blumberg, S. J., Cynamon, M. C.
- Is It the Young and the Restless Who Only Use Cellular Phones?; 2004; Steeh, C. G.
- Cell Phone Owners and Usage Patterns; 2004; Tuckel, P. S., O’Neill, H.
- A New Era for Telephone Surveys; 2004; Steeh, C. G.
- Effects of Immediate versus Delayed Notification of Prize Draw Results and Announced Survey Duration...; 2004; Tuten, T. L., Galesic, M., Bosnjak, M.
- A Comparison of Lab-Based and On-Site Usability Testing; 2004; Dean, E.
- To Do or Not to Do?: A Comparison of Behavioral Intention Measures; 2004; Thomas, R. K., Behnke, C. S., Johnson, A. M.
- Item Non-response: Don't Know about Mandatory Responses?; 2004; Thomas, R. K., Johnson, A. M., Behnke, C. S.
- A Global Study of Knowledge Workers: Using the Internet, Dealing with Cultural Variation, and Commercial...; 2004; Day, R., Ross, J.
- Cognitive Interviewing and the Use of Visual Design Principles: A Case Study; 2004; Stettler, K., Nguyen, T.
- Is the American Public as Informed about Science as They Say They Are?; 2004; Gentry, R. J.
- Effects of Mode of Interview, and moderating variables on Erectile and Ejaculatory Function Measures; 2004; Catania, J.A., Rosen, R. J., Wood Johnson, R., Jacobs, S., Sallis, J., Shpilsky, A.
- CASI Supplemental Survey Nonresponse; 2004; Kim, J., Smith, T. W., Kim, S., Kang, J.-H., Berktold, J.
- Augmenting the BRFSS RDD Design with Mail and Web Modes: Results from a Multi-State Experiment; 2004; Roe, D., Jiles, R., Weiner, J., Mokdad, A., Link, M. W.
- Comparing Face to Face, Telephone, Paper Self-Administered, and Web Survey Measurement; 2004; Tortora, R. D., Groves, R. M., Peytcheva, E., Manchin, R.
- Comparison of Web, Mail, and Mixed-Mode Data Collection Methods in a Survey of R&D Funding; 2004; Brick, P. D., Kerwin, J., Levin, K., Cantor, D., O'Brien, J., Wang, A., Campbell, S., Shipp, S.
- Survey Mode Preferences of Business Respondents; 2004; Tarnai, J., Paxon, M. C.
- Respect Thy Respondent Part II: Good Manners for Web surveys; 2004; Featherston, F., Moy, L.
- Fast Timse and Simple Questions: The Effects of Age, Experience and Question Complexity on Web Survey...; 2004; Yan, T., Tourangeau, R.
- Race-of-Interviewer Effects: What Happens on the Web?; 2004; Krysan, M., Couper, M. P.
- How Visual Grouping Influences Answers To Internet Surveys; 2004; Smyth, J. D., Dillman, D. A., Christian, L. M., Stern, M. J.
- The Pollster’s Image, Computer Proliferation in America and What It Means to You!; 2004; Mayur, R., Koudinova, T., Kambavis, C., Sherlock, C.
- Rating versus Comparative Trade-off Measures; 2004; Thomas, R. K., Behnke, C. S., Johnson, A. M.
- Applying New Methodologies in a Longitudinal Study of Young Conservative Jews; 2004; Keysar, A., Kosmin, B.
- Mode-Effects in Pre-Recruited Panels of Full Population?; 2004; Bandilla, W., Bosnjak, M., Altdorfer, P., Lohmann, H.
- Nonresponse to Private and Sensitive Survey Questions; 2004; Montenegro, X.
- Overnight or All Weekend? Comparing Two Online Omnibus Panel Surveys; 2004; Bauman, S.
- Data collection via CATI/CATI-Cell: five years later; 2004; Tucker, K. I.
- The Effect of an Explicit “Decline to Answer” Option in Web Surveys; 2004; Broach, R. J., Ahsan, S., Hoffer, T. B.
- Using progress indicators in web surveys; 2004; Heerwegh, D.
- Web Survey Design: Paging vs. Scrolling; 2004; Peytchev, A., Crawford, S. D., McCabe, S. E., Conrad, F. G., Couper, M. P.
- It's Only Incidental: International Web Survey Considerations; 2004; Thomas, R. K., Klein, J. D., Behnke, C. S.
- Individual and Environmental Factors Affecting Unit Nonresponse and Drop-Out Rates in Web Surveys; 2004; Basson, D., Boulianne, J. S.
- Web of Intrigue? Evaluating Effects on Response Rates of between Web SAQ, CATI, and Mail SAQ Options...; 2004; Grigorian, K. H., Hoffer, T. B., Sederstrom, S.
- A meta-analysis of response rates in Web surveys compared to other survey modes; 2004; Lozar Manfreda, K., Vehovar, V.
- The Effect of Mode on Response Rates and Data Quality in a Survey of Physicians; 2004; Losh, M. E., Thompson, N., Lutz, G.
- Exploration of Physicians Who Choose to Respond Online; 2004; Peugh, J., Zapert, K.
- Response Effects of Survey Mode Controlled for Nonresponse Errors; 2004; Paxon, M. C., Tarnai, J.
- Mode Effects on Item Nonresponse: Gallup-European Social Survey Mixed Mode Experiment; 2004; Yu, M., Chang, M. Y., He, P., Smathers, L., McCutcheon, A. L.
- Using an E-Mail Invitation to Screen Survey Respondents; 2004; Abi-Habib, N., Triplett, T. A., Safir, A.
- Dropout on the Web: Influence of changes in respondents' interest and perceived burden during the Web...; 2004; Galesic, M.
- Propensiy Score Adjustment as An Alternative Weighting Scheme for Web Survey Data; 2004; Lee, Sunghee
- On the Convergent Validity of Attitude Measurement in Phone and Online Surveys; 2004; Thomas, R. K., Krane, D., Taylor, H.
- Nonresponse Research in the Department of Defense; 2004; Caplan, J. R.
- Addressing Trust In The Anonymity And Confidentiality Of Web Surveys Through Usability Testing; 2004; Fenlason, K., Lundby, K., Christianson DeMay, C.
- Editing Strategies for Electronic Establishment Survey Data Collection: Research and Experience; 2004; Anderson, A. E., Murphy, E. D., Nichols, E. M., Sigman, R. S., Willimack, D. K.
- Web-based surveys in market and social research – Usage and needs of different user groups in...; 2004; Kaczmirek, L., Bosnjak, M., Bandilla, W., Auer, T.
- Assessing Newspaper Accuracy: Using the Internet to Improve a Classic Survey Technique; 2004; Maier, S. R.
- Panel Attrition and its Effects on Results from a Longitudinal Study: An Examination of Changes in Participants...; 2004; Baxter, R. K., Dean, E.
- Benefits and Burdens of Web-based Data Collection among College Students; 2004; Mitra, A., Durant, R. H., Wolfson, M., Martin, B., Champion, H., O'Brien, M. C., Omli, M., Williams...