Web Survey Bibliography
Title The Effect of CATI Questions, Respondents, and Interviewers on Response Time
Author Olson, K.; Smyth, J. D.
Source Journal of Survey Statistics and Methodology, 3, 3, pp. 361-396
Year 2016
Access date 19.04.2016
Abstract In this paper, we evaluate the joint effects of question, respondent, and interviewer characteristics on response time in a telephone survey. We include question features traditionally examined, such as the length of the question and format of response options, and features that have yet to be examined that are related to the layout and format of interviewer-administered questions. We examine how these question features affect the time to ask and answer survey questions and how different interviewers vary in their administration of these questions. This paper uses paradata from the Work and Leisure Today survey and uses cross-classified random effects models. Overall, most of the variation in response time is due to question characteristics, rather than respondent or interviewer attributes. Additionally, we find that question characteristics related to necessary survey design features and respondent confusion are the primary predictors of response time, with little effect of visual design features of the question. We also find modest differences in the effects of question characteristics by interviewer experience.
Access/Direct link Journal Homepage (Abstract) / (Full text)
Year of publication2015
Bibliographic typeJournal article
Web survey bibliography (4086)
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- New Generation of Online Questionnaires?; 2016; Revilla, M.; Ochoa, C.; Turbina, A.
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- Refining the Web Response Option in the Multiple Mode Collection of the American Community Survey; 2016; Hughes, T.; Tancreto, J.
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- Assessment of Innovations in Data Collection Technology for Understanding Society; 2016; Couper, M. P.
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- Setting Up an Online Panel Representative of the General Population The German Internet Panel; 2016; Blom, A. G.; Gathmann, C.; Krieger, U.
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- Options for Fielding and Analyzing Web Surveys; 2016; Schonlau, M.; Couper, M. P.
- Report of the Inquiry into the 2015 British general election opinion polls; 2016; Sturgis, P., Baker, N., Callegaro, M., Fisher, St., Green, J., Jennings, W., Kuha, J., Lauderdale, B...