Web Survey Bibliography
Title What do web survey panel respondents answer when asked “Do you have any other comment?”
Author Schonlau, M.
Year 2015
Access date 15.06.2016
Abstract
Near the end of a web survey respondents are often asked whether they have additional comments. Such final comments are usually ignored, partially because open-ended questions are more challenging to analyze. A random sample of final comments in the LISS panel and Dutch immigrant panel were categorized into one of nine categories (neutral, positive, multiple subcategories of negative). While few respondents chose to make a final comment, this is more common in the Immigrant panel (5.7%) than in the LISS panel (3.6%). In both panels there are slightly more neutral than negative comments, and very few positive comments. The number of final comments about unclear questions was 2.7 times larger in the immigrant panel than in the LISS panel. The number of final comments complaining about survey length on the other hand was 2.7 times larger in the LISS panel than in the immigrant panel. Researchers might want to consider additional pretesting of questions when fielding a questionnaire in the immigrant panel.
Access/Direct link Journal Homepage (abstract) / (full tex)
Year of publication2015
Bibliographic typeJournal article
Web survey bibliography - Survey Methods: Insights from the field (8)
- What do web survey panel respondents answer when asked “Do you have any other comment?”; 2015; Schonlau, M.
- A Free Audio-CASI Module for LimeSurvey; 2015; Beier, H.; Schulz, S.
- Self-identification of occupation in web surveys: requirements for search trees and look-up tables ; 2015; Tijdens, K. G.
- Data Collection Mode Effects On Political Knowledge; 2014; Liu, M., Wang, Y.
- Does the Choice of Header Images influence Responses? Findings from a Web Survey on Students’...; 2014; Barth, A.
- The impact of contact effort on mode-specific selection and measurement bias; 2014; Schouten, B., van der Laan, J., Cobben, F.
- A Comparison of Results from a Spanish and English Mail Survey: Effects of Instruction Placement on...; 2013; Wang, K., Sha, M.
- Research Note: Reducing the Threat of Sensitive Questions in Online Surveys?; 2013; Couper, M. P.