Web Survey Bibliography
Title Questionnaire Administration via the WWW: A Validation & Reliability Study for a User Satisfaction Questionnaire
Author Harper, B., Slaughter, L., Norman K. L.
Source WebNet97
Year 1997
Access date 26.08.2004
Full text doc (38k)
Abstract The Questionnaire for User Interaction Satisfaction (QUIS) was created to gauge the satisfaction aspect of software usability in a standard, reliable, and valid way. The QUIS was first implemented as a standard paper and pencil form using a nine point Likert scale (Chin, Diehl, & Norman, 1988). Several computer based versions of this questionnaire have been created in the past and share the same reliability as the paper and pencil version (Slaughter, Harper & Norman; 1994). These computer versions aided data collection and were somewhat configurable. Unfortunately they proved difficult to maintain, distribute and customize. A pending update to the QUIS content provided an opportunity to migrate the QUIS software into a web based form that helps address the shortcomings of previous versions. An early version of the updated QUIS was implemented using HTML forms and extensive JavaScript for data validation and processing. This questionnaire was then administered to a large number of participants gathered from the WWW in order to test the validity and reliability of the new QUIS sections. Web based data collection proved to be very effective for this purpose, but a number of limitations were found.
Access/Direct link QUIS (full text)
Year of publication1997
Bibliographic typeConferences, workshops, tutorials, presentations
Web Survey Bibliography - 1997 (115)
- Reinterview: A tool for survey quality improvement; 2007; Feindt, P. et al.
- Thinking about answers. The application of cognitive processes to survey methodology; 1997; Sudman, S., Bradburn, N. M., Schwarz, N.
- Internet marketing research: resources and techniques; 1997; Forrest, E.
- How users read on the web; 1997; Nielsen, J.
- From theoretical concepts to survey question; 1997; Hox, J.
- Feeling thermometers versus 7-point scales. Which are better?; 1997; Alwin, D. F.
- Electronic methods of collecting survey data: A review of E-research; 1997; Tuten, T. L.
- Editing of survey data: How much is enough?; 1997; Grandquist, L., Kovar, J. G.
- Designing rating scales for effective measurernent in surveys; 1997; Krosnick, J. A., Fabrigar, L. R.
- Internet Surveys by Direct Mailing An Innovative Way of Collecting Data; 1997; Swoboda, W. J., Muehlberger, N., Weitkunat, R., Schneeweiss, S.
- JavaScript: The definitive guide (2nd ed); 1997; Flanagan, D.
- Operate your own World-Wide Web server; 1997; Hoffman, R., Macdonald, J., Schmidt, W. C.
- Best Practices in Interviewing Via the Internet; 1997; Witt, K. J.
- Some Considerations for Conducting an Electronic Mail Study with University Students; 1997; Williams, A. N., Morphew, C.C., Nusser, S. M.
- Sixth World Wide Web survey; 1997; Guzdial, M.
- Between Anecdote and Science: Using E-Mail To Learn about Student Experiences; 1997; Furlong, D. K.
- Determining Effective Follow-up of E-Mail Surveys; 1997; Kittleson, M. J.
- A Web-Based Archive of Psychological Experiments: Challenges for Client Server Interactions; 1997; Oehlmann, R.
- Research on internet; 1997; Batagelj, Z.
- Theory Building in Qualitative Research and Computer Programs for the Management of Textual Data; 1997; Kelle, U.
- On the Uses of Computer-Assisted Simulation Modeling in the Social Sciences; 1997; Hanneman, R., Patrick, S.
- Developing Online Market Research Methods and Tools - Considering Theorizing Interacivity: Model and...; 1997; Harris, C.
- Web Survey Issues; 1997; Runfeldt, S.
- The Effect of E-Personality on Research Results; 1997; MacElroy, B.
- Spam and Research on the Internet; 1997; Colby, C.
- Search no Further. Yahoo!'s Audience Analysis Project - A Case Study; 1997; Kottler, R. E.
- Achieving Greater Understanding of Your Target Market Through Online Research; 1997; Stark, M. M.
- New possibilities?! How the enemies of market research try to kill the industry by 'market research...; 1997; Pfleiderer, R.
- The Harris Poll Online; 1997; Jeavons, A., Bayer, L. R.
- Will Interviewers Become Redundent?; 1997; Gerrard, L.
- Online interviewing via world wide web; 1997; Losemann, F.
- Exploiting the Research Potential of the World Wide Web; 1997; Kottler, R. E.
- Conducting Survey Research on the WWW: A Critical Evaluation of Resources; 1997; Kempcke, K.
- How Reuters is Using the Web for Customer Surveys; 1997; Perrott, N.
- The Firm: Automating the Research Process Via the Net; 1997; Haugland, B.
- Ukopinion.com - A Dedicated Web Site Approach to On-line Interviewing; 1997; Comley, P.
- Web Surveys - The Professional Way; 1997; Kottler, R. E.
- QML - Questionnaire Markup Language; 1997; Batagelj, Z.
- Forget the millennium ... the future is www.now; 1997; Lee, H. K., Dea, D.
- Questionnaire Administration via the WWW: A Validation & Reliability Study for a User Satisfaction Questionnaire...; 1997; Harper, B., Slaughter, L., Norman K. L.
- The Internet: Access grows, policies lag; 1997; Frost, M.
- Declarative Specifications and Program Generation Techniques; 1997; Leung, J.
- Choosing E-mail or Web for on-line research; 1997; Chisholm, J.
- CustomerSat.com: Billion Technology Firm Conducts Worldwide Customer Satisfaction Survey via the Internet...; 1997; Chisholm, J., Slevin, J.,
- From here to eternity electronic commerce survey; 1997; Anonymous
- New Software Brings Power and Capability to Web Research; 1997; Anonymous
- On-Line Recruitment & Web Sampling; 1997; Froggatt, M., Coates, D.
- Advertising on the web: Is there response before click-through?; 1997; Briggs, R., Hollis, N.
- FIRM - Technology to Build Your Infrastructure; 1997; Haugland, B.
- The Use of the Internet for Opinion Polls; 1997; Comley, P.