Web Survey Bibliography
Title Questionnaire Administration via the WWW: A Validation & Reliability Study for a User Satisfaction Questionnaire
Author Harper, B., Slaughter, L., Norman K. L.
Source WebNet97
Year 1997
Access date 26.08.2004
Full text doc (38k)
Abstract The Questionnaire for User Interaction Satisfaction (QUIS) was created to gauge the satisfaction aspect of software usability in a standard, reliable, and valid way. The QUIS was first implemented as a standard paper and pencil form using a nine point Likert scale (Chin, Diehl, & Norman, 1988). Several computer based versions of this questionnaire have been created in the past and share the same reliability as the paper and pencil version (Slaughter, Harper & Norman; 1994). These computer versions aided data collection and were somewhat configurable. Unfortunately they proved difficult to maintain, distribute and customize. A pending update to the QUIS content provided an opportunity to migrate the QUIS software into a web based form that helps address the shortcomings of previous versions. An early version of the updated QUIS was implemented using HTML forms and extensive JavaScript for data validation and processing. This questionnaire was then administered to a large number of participants gathered from the WWW in order to test the validity and reliability of the new QUIS sections. Web based data collection proved to be very effective for this purpose, but a number of limitations were found.
Access/Direct link QUIS (full text)
Year of publication1997
Bibliographic typeConferences, workshops, tutorials, presentations
Web survey bibliography - 1997 (23)
- Reinterview: A tool for survey quality improvement; 2007; Feindt, P., Schreiner, I., Bushery, J.
- World-Wide Web survey research made easy with WWW Survey Assistant; 1997; Schmidt, W. C.
- Getting a foot in the electronic door Understanding why people read or delete electronic mail; 1997; Tuten, T. L.
- Internet marketing research: resources and techniques; 1997; Forrest, E.
- Feeling thermometers versus 7-point scales. Which are better?; 1997; Alwin, D. F.
- Electronic methods of collecting survey data: A review of E-research; 1997; Tuten, T. L.
- Editing of survey data: How much is enough?; 1997; Grandquist, L., Kovar, J. G.
- Designing rating scales for effective measurernent in surveys; 1997; Krosnick, J. A., Fabrigar, L. R.
- Some Considerations for Conducting an Electronic Mail Study with University Students; 1997; Williams, A. N., Morphew, C. C., Nusser, S. M.
- Some Considerations for Conducting an Electronic Mail Study with University Students; 1997; Williams, A. N., Morphew, C. C., Nusser, S. M.
- The Effect of E-Personality on Research Results; 1997; MacElroy, B.
- Search no Further. Yahoo!'s Audience Analysis Project - A Case Study; 1997; Kottler, R. E.
- The Internet: Access grows, policies lag; 1997; Frost, M.
- Research and the Internet: An e-mail survey of sexual orientation; 1997; Sell, R. L.
- The Effect of New Data Collection Technologies on Survey Data; 1997; Nicholls II, W. L., Martin, J.
- Update on the Internet Usage Survey; 1997; Bremer, J.
- A study of factors affecting responses in electronic mail surveys; 1997; Good, K. P.
- On-line focus groups: four approaches that work; 1997; Jacobson, P.
- Are Internet surveys ready for prime time; 1997; Davis, G.
- Conducting On-Line Focus Groups: A Methodological Discussion; 1997; Gaiser, T. J.
- Internet research: still a few hurdles to clear; 1997; Weissbach, S.
- Using the Internet for quantitative survey research; 1997
- Internet surveys: Does WWW stand for "Why waste the work?"; 1997; Eaton, B.
- Assessing Student Attitudes: Computer Versus Pencil-and-Paper Administration; 1997; Antons, C. M., Dilla, B. L., Fultz, M. L.