Web Survey Bibliography

Title New Strategies to Improve Quality of ISTAT new CAPI/CATI Labour Force Survey
Author Bergamasco, S., Gazzelloni, S., Quattrociocchi, L., Ranaldi, R., Toma, A.
Source European Conference on Quality and Methodology in Official Statistics, 2004
Year 2004
Access date 01.09.2004
Abstract During the last two years, Italian National Institute of Statistics (ISTAT) has undertaken a whole project aimed at redesigning the Labour Force Survey (LFS) in order to fulfil the European Union (EU) regulation. The main project objectives has been not only achieving in fulfilling the EU requirements but also deploying a survey system based on high quality levels in every task composing the process survey. The major enhancements implemented can be itemized in 1. The adoption of a Mixed Mode survey technique (CAPI/CATI survey); 2. The implementation of a detailed monitoring system and 3. The deployment of an information system supporting the “whole survey process” from the sample definition to the data collection and elaboration. The adoption of a Mixed Mode survey has been due to the need of interviewing the households belonging to the sample for four waves: the first interview is generally carried out by CAPI technique, the last three interviews are carried out by a CATI technique or by a CAPI interview depending on the household willingness to be contacted by telephone. Moreover, firstly the CAPI interviews are conducted by a professional interviewers network managed directly by ISTAT and regularly managed and monitored by a local intermediate level represented by ISTAT regional office (UURR) and the secondly the CATI interviews are carried out by a specialised CATI supplier. To sum up all the needs briefly described above has requested the design and deployment of a complex information system whose core is a database able to manage all the tasks assigned to ISTAT interviewers, to co-ordinate the Mixed Mode technique and to contain both the survey data and the management information (the data process). From a technological perspective the information system grants that all the interviewer activities are achieved by reliable hardware and software tools assuring all the requirements of a secure information system (data privacy, data availability and data integrity) and simultaneously, from an organisational perspective, provides a monitoring system based on a series of indicators rigorously defined in order to plan and control the methodological choices, the implemented survey process and the quality of information collected. The goal of this paper is to focus on the solutions ISTAT has deployed to succeed in a so demanding process survey renovation.
Access/Direct link Homepage - conference (abstract)
Year of publication2004
Bibliographic typeConferences, workshops, tutorials, presentations
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Web Survey Bibliography - Italy (80)

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