Web Survey Bibliography
Title Interviewer Training for Multiple Roles and Dual Purpose Instruments
Author Carley-Baxter, L. R., Hinsdale, M.
Source International Field Director's & Technologies Conference, 2004
Access date 15.09.2004
Abstract Traditionally, telephone interviewers are trained to conduct interviews with a focus on standardization of question delivery, tone of voice, and quality control among other things. The development and use of a single instrument for both self- and interviewer administration necessitated updates to traditional interviewer training. In particular, consideration had to be given to new guidelines for administering a dual-purpose instrument, as well as developing a new training program to train interviewers to provide technical assistance to respondents experiencing difficulties completing the web interview. This new training program had to focus on customization of responses to often unfamiliar questions for telephone interviewers as well as systematically recording problems encountered and solutions offered. This presentation will discuss the challenges associated with the development of telephone interviewer training materials, a new help desk staff training program, as well as other solutions put in place to deal with these challenges.
Bibliographic typeConferences, workshops, tutorials, presentations
Year of publication2004
Web Survey Bibliography - International Field Director's & Technologies Conference (IFD&TC) 2004 (20)
- Major Considerations for Secure Deployment of a Web Survey; 2004; Smith, P.
- Innovating at the Edge; 2004; Connett, B.
- A Wish List for the Future of CASIC at the National Agricultural Statistics Service; 2004; Manning, A.
- Bringing the Full CASIC Revolution Into the Small Shop; 2004; Wolf, S.
- Web/Electronic Surveys: Description of Electronic Data Reporting Processes at Statistics Canada (Past...; 2004; Dubois, M. A.
- Interviewer Training for Multiple Roles and Dual Purpose Instruments; 2004; Carley-Baxter, L. R., Hinsdale, M.
- The Utility of Conducting Interviews in Multiple Languages on the World Trade Center Health Registry; 2004; Triplett, S., Zelon, H., Dean, L., Murphy, J., Thalji, L.
- You've Been Hacked - Safeguard Your Web Survey; 2004; Peele, E.
- Introducing New Technology (For Example, CARI); 2004; Thissen, M. R.
- Electronic Field Interviewer Evaluations on the NSDUH; 2004; Rodriguez, G.
- A Structured Approach to Testing CAI Instruments; 2004; Mraz, H.
- Accessible Web Survey Applications; 2004; Malakhoff, L.
- Approaches Small Survey Shops Use to Detect Fraudulent Activities Among CAPI Interviewers: Protecting...; 2004; DiLoreto, K. A.
- Plans for a Field Reinterview Operation to Detect Falsification Among CAPI Interviewers; 2004; Byrne, R.
- Sharing Data: Using SDA to Provide On-line Access to Survey Data; 2004; Hembroff, L.
- Does Paper Matter for Web Survey Response Rates?; 2004; Matthews, K.
- Distributed CATI Data Collection-One Size Fits Nobody; 2004; Corey, C., Hill, L.
- Digital Audio File Recording in CATI Instruments; 2004; Taylor, W., Kraft, J., White, E.
- Census Taker Internet Data Collection; 2004; Mistichelli, J.
- Web-based real-time interviewer statistics and feedback; 2004; White, E.