Web Survey Bibliography

Title Measuring the Flow Construct in Online Environments: A Structural Modeling Approach
Author Novak, T. P., Hoffman, D. L., Yung, Y. -F.
Source eLab
Year 1999
Access date 08.10.2004
Abstract Intuition and previous research suggest that creating a compelling online environment for Web consumers will have numerous positive consequences for commercial Web providers. Online executives note that creating a compelling online experience for cyber customers is critical to creating competitive advantage on the Internet. Yet, very little is known about the factors that make using the Web a compelling experience for its users, and of the key consumer behavior outcomes of this compelling experience. In a quantitative modeling framework, we develop a structural model that embodies the components of what makes for a compelling online experience. We use data collected from a largesample Web-based consumer survey to measure these constructs, and fit a series of structural equation models that test related prior theory. Our formulation provides marketing scientists with operational definitions of key model constructs and establishes reliability and validity in a comprehensive measurement framework. Further, our model constructs relate in significant ways to key consumer behavior variables, including online shopping and Web use applications such as the extent to which consumers search for product information and participate in chat rooms. As such, our model may be useful both theoretically and in practice as marketers strive to decipher the secrets of commercial success in interactive online environment.
Access/Direct link Homepage - eLab (full text)
Year of publication1999
Bibliographic typeGeneric - other
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Web Survey Bibliography - 1999 (226)

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