Web Survey Bibliography
Title Swiss Community Pharmacies' on the Web and Pharmacists' Experiences with E-commerce: Longitudinal study and Internet-based questionnaire survey
Author Zehnder, S., Bruppacher, R., Ruppanner, H., Hersberger, K. E.
Source Journal of Medical Internet Research, 6, 1
Year 2004
Access date 21.12.2004
Abstract Background: There are multiple ways in which community pharmacies can present themselves on the Internet, e.g., as a platform for drug information or as an advertising platform for their services. Objective: To estimate the number of Swiss community pharmacies on the Internet over the period of 32 months (2000-2003), to describe their current e-commerce services, and to explore the experiences and plans these pharmacies have with regard to their Internet presence. Methods: A longitudinal study was performed to determine the number of Swiss German pharmacies on the Internet by conducting Internet searches in 2000, 2001, and 2003. In April 2002, a cross-sectional Internet-based survey was administered to explore the pharmacies' experiences and plans regarding their Web sites. Results: As of April 2003, 373 (44%) of 852 community pharmacies from the German speaking part of Switzerland were on the Internet. One hundred eighty four listed an e-mail address and were asked to complete a questionnaire. Of the 107 pharmacies answering the survey questions (58% response rate): 46% had been on the Internet for 1 to 2 years; 33% of the Web sites are part of a pharmacy group's Web portal; 31% of the pharmacies plan to expand their Internet appearance in the future; 74% provide e-commerce services, with 81% of those pharmacies filling five or less orders per month; and 12% plan on expanding their e-commerce services in the future. Conclusions: The number of community pharmacies offering Internet services steadily increased over 32 months. Given the importance of the Internet as a tool for information, communication, and advertising for pharmacy products and services, it can be expected that the increase will continue. Pharmacy-group portals are important promoters of pharmacies on the Internet. For many community pharmacies, Internet portals that provide an Internet presence for the pharmacies and provide regularly-updated content (e.g., health news, tips, drug information) seem to be the most effective solutions. Even though 40% of the pharmacies already offer e-commerce services, these services are still of minor importance. For many pharmacists, the current legal regulations seem to be unclear. Most pharmacies want to maintain their Internet services.
Access/Direct link Homepage - journal (full text)
Year of publication2004
Bibliographic typeJournal article
Web Survey Bibliography - Journal of Medical Internet Research (41)
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- Use of the Internet to communicate with health care providers in the United States: Estimates from the...; 2007; Beckjord, E. B., Squiers, L., Arora, N. K., Volckmann, L., Moser, R. P., Hesse, B. W., Finney Rutten...
- Response rate and completeness of questionnaires: A randomized study of internet versus Paper-and-Pencil...; 2007; Holm- Christensen, K., Hjollund, H. N., , ; Basnov, M.; Kongsved, S.M.
- Following Up Nonrespondents to an Online Weight Management Intervention: Randomized Trial Comparing...; 2007; Couper, M. P., Peytchev, A.; Strecher, V., Rothert, K., Anderson, K. J.
- Psychological Assessment via the Internet: A Reliability and Validity Study of Online (vs Paper-and-...; 2007; Vallejo, M. A., Jordán, C. M., Díaz, M. I., Comeche, M. I., Ortega, J.
- Formative Evaluation and Three-Month Follow-Up of an Online Personalized Assessment Feedback Intervention...; 2006; Cunningham, J. A., Humphreys, K., Kypri, K., van Mierlo, T.
- Computers and the Internet: Tools for Youth Empowerment; 2005; Valaitis, R. K.
- Information Needs and Visitors' Experience of an Internet Expert Forum on Infertility; 2005; Himmel, W., Meyer, J., Kochen, M. M., Michelmann, H.-W.
- How New Subscribers Use Cancer-Related Online Mailing Lists; 2005; Rimer, B. K., Lyons, E. J., Ribisl, K. M., Bowling, J. M., Golin, C. E., Forlenza, M. J., Meier, A.
- Use of Internet Audience Measurement Data to Gauge Market Share for Online Health Information Services...; 2005; Wood, F. B., Benson, D., LaCroix, E.-M., Siegel, E. R., Fariss, S.
- Challenges of Internet Recruitment: A Case Study with Disappointing Results; 2005; Koo, M., Skinner, H.
- Swiss Community Pharmacies' on the Web and Pharmacists' Experiences with E-commerce: Longitudinal study...; 2004; Zehnder, S., Bruppacher, R., Ruppanner, H., Hersberger, K. E.
- Improving the Quality of Web Surveys: The Checklist for Reporting Results of Internet E-Surveys (CHERRIES...; 2004; Eysenbach, G.
- Will Web Surveys Ever Become Part of Mainstream Research?; 2004; Schonlau, M.
- Internet Versus Mailed Questionnaires: A Randomized Comparison (2); 2004; Leece, P., Bhandari, M., Swiontkowski, M., Schemitsch, E., Tornetta, P., Devereaux, P. J., Guyatt, G...
- Internet Versus Mailed Questionnaires: A Randomized Comparison; 2004; Ritter, P., Lorig, K., Laurent, D., Matthews, K.
- Feasibility of Collecting Diary Data From Asthma Patients Through Mobile Phones and SMS (Short Message...; 2004; Anhoej, J., Moeldrup, C.
- Online consumer surveys as a methodology for assessing the quality of the United States health care...; 2004; Bethell, C., Fiorillo, J., Lansky, D., Hendryx, M., Knickman, J.
- Survey of Doctors' Experience of Patients Using the Internet; 2002; Potts, H. W. W., Wyatt, J. C., Pagerey, P.D.
- Using the Internet for surveys and health research; 2002; Eysenbach, G., Wyatt, J. C.