Web Survey Bibliography
Title Accessibility and acceptance of responsive virtual human technology as a survey interviewer training tool
Author Link, M. W., Armsby, P. P., Hubal, R. C., Guinn, C. I.
Source Computers in Human Behaviour
Access date 03.01.2005
Abstract Research on survey non-response suggests that advanced communication and listening skills are among the best strategies telephone interviewers can employ for obtaining survey participation, allowing them to identify and address respondents’ concerns immediately with appropriate, tailored language. Yet training on interaction skills is typically insufficient, relying on role-playing or passive learning through lecture and videos. What is required is repetitive, structured practice in a realistic work environment. This research examines acceptance by trainees of an application based on responsive virtual human technology (RVHT) as a tool for teaching refusal avoidance skills to telephone interviewers. The application tested here allows interviewers to practice confronting common objections offered by reluctant sample members. Trainee acceptance of the training tool as a realistic simulation of “real life” interviewing situations is the first phase in evaluating the overall effectiveness of the RVHT approach. Data were gathered from two sources – structured debrief questionnaires administered to users of the application, and observations of users by researchers and instructors. The application was tested with a group of approximately 50 telephone interviewers of varying skill and experience levels. The research presents findings from these acceptance evaluations and discusses users’ experiences with and perceived effectiveness of the virtual training tool.
Access/Direct link ScienceDirect (full text)
Year of publication2004
Bibliographic typeJournal article
Web Survey Bibliography - Computers in Human Behaviour (45)
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- Improving retention rate and response quality in Web-based surveys; 2012; Sánchez-Fernández, J., Muñoz-Leiva, F., Montoro-Ríos, F. J.
- Does survey format influence self-disclosure on sensitive question items?; 2012; Kays, K., Gathercoal, K., Buhrow, W.
- Do millennial undergraduates’ views of writing differ when surveyed online versus on paper? ; 2011; Kim, H., Musallam, A. B., Schallert, D. L.
- Reliability and validity of self-reported burnout in college students: A cross randomized comparison...; 2011; Bonafé, F. S. S., Campos, J. A. D. B., Jordani, P. C., Lucindo Zucoloto, M., Maroco, J.
- Measurement invariance in training evaluation: Old question, new context; 2011; P., Gissel, A., Stoughton, J. W., Whelan, T. J.Clark, A. P.
- Color red in web-based knowledge testing; 2010; Gnambs, T., , Batinic, B.Appel, M.
- Internet administration of self-report measures commonly used in research on social anxiety disorder...; 2010; Hedman, E., Ljótsson, B., Rück, C., Furmark, T., Carlbring, P., Lindefors, N., Andersson, G.
- Comparison of paper-and-pencil versus Web administration of the Youth Risk Behavior Survey (YRBS): Participation...; 2010; Denniston, M. M., Brener, N. D., Kann, L., Eaton, D. K., McManus, T., Kyle, T. M., Roberts, A. M., Flint...
- Factors affecting response rates of the web survey: A systematic review; 2010; Fan, W., Yan, Z.
- Psychometric properties of internet administered versions of Penn State Worry Questionnaire (PSWQ) and...; 2009; Zlomke, K. R.
- Web-based measurement: Effect of completing single or multiple items per webpage; 2009; Thorndike, F. P., Carlbring, P., Smyth, F. L., Magee, J. C., Gonder-Frederick, L., Ost, L. G., Ritterband...
- Sensitive topics: Are there modal differences?; 2009; Uriell, Z. A., Dudley, C. M.
- Effects of innovativeness and trust on web survey participation; 2008; Fang, J., Shao, P., Lan, G.
- From paper to pixels: A comparison of paper and computer formats in psychological assessment ; 2008; Naus, M. J., Philipp, L. M., Samsi, M.
- Measuring self-disclosure online: Blurring and non-response to sensitive items in web-based surveys; 2008; Joinson, A. N., Paine, C., Buchanan, T., Reips, U. -D.
- The impact of computer versus paper–pencil survey, and individual versus group administration,...; 2008; Bates, S. C., Cox, J. M.
- Reliability, equivalence and respondent preference of computerized versus paper-and-pencil mental health...; 2007; Wijndaele, K. et al.
- Social desirability effects on computerized and paper-and-pencil questionnaires; 2007; Booth-Kewley, S., Larson, G. E., Miyoshi, D. K.
- Personalization, authentication and self-disclosure in self-administered Internet surveys; 2007; Joinson, A. N., Woodley, A., Reips, U. -D.
- Internet vs. paper and pencil administration of questionnaires commonly used in panic/agoraphobia research...; 2007; Carlbring, P., Brunt, S., Bohman, S., Austin, D., Richards, J., Oest, L.-G., Andersson, G.
- Reliability of self-report: paper versus online administration; 2007; Luce, K. H., Winzelberg, A. J., Das, S., Osborne, M. I., Bryson, S. W., Taylor, C. B.
- Internet-based attitude assessment: does gender affect measurement equivalence?; 2007; Whitaker, B. G.
- Personalized salutation, power of sender and response rates to Web-based surveys; 2007; Joinson, A. N., Reips, U. -D.
- Do print and Web surveys provide the same results?; 2006; Huang, H. -M.
- Computer-assisted questionnaires may facilitate collection of quality-of-life (QOL) data: At a cost; 2006; Smith, A. B., Velikova, G., Wright, E. P., Lynch, P., Selby, P. J.
- Using scantron versus an audience response system for survey research: Does methodology matter when...; 2005; Bunz, U.
- Exploring users' attitudes and intentions toward the web as a survey tool; 2005; Huang, H. -M., Liaw, S. S.
- Short Web-based versions of the perceived stress (PSS) and Center for Epidemiological Studies-Depression...; 2004; Herrero, J., Meneses, J.
- Differences between 'talking about' and 'admitting' sensitive behaviour in anonymous and non-anonymous...; 2004; Muehlenfeld, H. -U.
- Accessibility and acceptance of responsive virtual human technology as a survey interviewer training...; 2004; Link, M. W., Armsby, P. P., Hubal, R. C., Guinn, C. I.
- Flow on the net: detecting Web users' positive affects and their flow states; 2004; Chen, H.
- Implementing multilingual touch-screen audio-CASI applications; 2004; Cooley, P. C., Ganapathi, L., Li, S.
- Computer self-efficacy and anxiety scales for an Internet sample: testing measurement equivalence of...; 2004; Barbeite, F. G., Weiss, E. M.
- Humanizing self-administered surveys: experiments on social presence in web and IVR surveys; 2003; Tourangeau, R., Couper, M. P., Stegier, D.M.Steiger, D. M.; de Rouvray, C.
- Using pencil and paper, Internet and touch-tone phones for self-administered surveys: does methodology...; 2003; Knapp, H., Kirk, S. A.
- Private e-mail requests and the diffusion of responsibility; 2002; Barron, G., Yechiam, E.
- An Internet survey for perceptions of computers and the World Wide Web: relationship, prediction, and...; 2002; Shu Shenga, L.
- Using touch screen audio-CASI to obtain data on sensitive topics; 2001; Cooley, P. C., Rogers, S. M., Al-Tayyib, A. A., Ganapathi, L. F., Willis, G. B., Turner, C. F.
- Insuring sample equivalence across internet and paper-and-pencil assessments; 2001; Epstein, J., Klinkenberg, W. D., Wiley, D., McKinley, L.
- From Eliza to Internet: a brief history of computerized assessment; 2001; Epstein, J., Klinkenberg, W. D.
- Exploring the use of the World Wide Web as a psychology data collection tool; 1999; Pettit, F. A.
- Ethical research in the information age: Beginning the dialog; 1997; Schrum, L.