Web Survey Bibliography
The use of multimedia-capable laptops for computer-assisted interviewing (CAPI and CASI) is changing the way survey interviews are conducted. Audio output is now quite common in surveys, being used for audio-CASI. But interest in audio input-the automatic capture of digital sound files from the interview-has been growing in recent years. Digital recording shows great promise both for methodological and for substantive goals. Substantively, they could supplement the response to open-ended questions, giving the analyst further insight not only into what the respondent said, but how they said it. They could also be used to explore nuances in the response to closed-ended questions, such as clarifications or qualifications that are not routinely captured in structured interviews. They could be used to evaluate interviewer performance in administering survey questions. In other words, they can vastly extend our insight in the dynamics of the survey interview and help us better understand the responses provided. In this paper we report on the use of a digital recording tool in a survey on racial attitudes in the Detroit area (n=734). The tool, embedded in the CAPI survey authored in Blaise, turned on or off automatically at designated questions, recording the interaction in digital files. We will report on the success of this approach in terms of the rates of consent by respondents and the audibility of the interviewer and respondent. We used the recording of responses of closed-ended questions to explore the hesitations, clarifications or qualifications on the part of the respondent that are normally not recorded in CAPI surveys, and to examine possible interviewer effects in administering the questions. We also recorded several open-ended questions to evaluate the quality and completeness of the responses typed by the interviewers in the CAPI instrument.
Web Survey Bibliography - Voice technology (40)
- Media tracker; 2012
- Specific mixed-mode methodology to reach sensory disabled people in quantitative surveys; 2012; Fontaine, S.
- The Usage of a Cloud Service as an Effective Way of Sharing Cognitive and Usability Test Information; 2012; Rouhunkoski, J., Godenhjelm, P.
- For winning qualitative, make it high-touch + high-tech; 2012; Barber, E., McIlrath, M.
- Using Text-to-Speech (TTS) for Audio-CASI; 2012; Couper, M. P., Kirgis, N., Buageila, S., Berglund, P.
- Data Quality from Low Cost Data Collection Methodologies; 2012; Traugott, M. W.
- Survey paradata: a review; 2011; Nicolaas, G.
- ESOMAR AND CASRO submission to the W3C tracking protection working group - Market research techniques...; 2011
- Population screening of risky alcohol and drug use via Internet and Interactive Voice Response (IVR):...; 2011; Sinadinovic, K., Wennberg, P., Berman, A. H.
- IVR and web administration in structured interviews utilizing rating scales: exploring the role of motivation...; 2011; Yang, Y., Callegaro, M., Bhola, D. S., Dillman, D. A.
- The impact of next and back buttons on time to complete and measurement reliability in computer-based...; 2010; Gershon, R. C. et al.
- Interactive Voice Response and web-based questionnaires for population-based infectious disease reporting...; 2010; Bexelius, C., Merk, H., Sandin, S., Nyrén, O., Kühlmann-Berenzon, S., Linde, A., Litton, J.-E.
- Continuous Measurement of Musically-Induced Emotion: A Web Experiment ; 2009; Egermann, H., Nagel, F., Altenmueller, E., Kopiez, R.
- E-epidemiology : Adapting epidemiological methods for the 21st century; 2009; Bexelius, C.
- Innovative online research: The US presidential campaign of Barack Obama case study; 2009; Riley, R.
- Mobile phone surveys in mixed mode environment; 2009; Vehovar, V.
- IVR: Interactive voice technology; 2008; Miller-Steiger, D., Conroy, B.
- Improving Data Quality from Student Surveys: A Natural Experiment in South Africa to Test the Impact...; 2007; Courser, M., Zimmerman, R., Cupp, P., Bhana, A.
- Evolution of Audio Recording in Field Surveys; 2007; Thissen, R., Sattaluri, S., McFarlane, E., Biemer, P. P.
- Methods and Horse Races: How Internet, IVR and Phone Polls Performed in the 2006 Elections; 2007; Blumenthal, M., Franklin, C. H.
- Evaluating Patients' Experiences with Individual Physicians: A Randomized Trial of Mail, Internet, and...; 2006; Rodriguez, H. P., von Glahn, T., Rogers, W. H., Chang, H., Fanjiang, G., Safran, D. G.
- Complementing Random-Digit-Dial Telephone Surveys term with Other Approaches to Collecting Sensitive...; 2006; Galesic, M., Tourangeau, R., Couper, M. P.
- Sound Bytes: Capturing Audio in Survey Interviews; 2005; Hansen, S. E., Krysan, M., Couper, M. P.
- A household panel as a tool for cost-effective health-related population surveys: validity of the "...; 2004; Potthoff, P., Heinemann, Lothar A.J., Guther, B.
- Validation of the Addiction Severity Index (ASI) for internet and automated telephone self-report administration...; 2004; Brodey, B. B., Rosen, C. S., Brodey, I. S., Sheetz, B. M., Steinfeld, R. R., Gastfriend, D. R.
- Usability, Comparability And Data Quality Across Modes And Technologies In Census Data Collection; 2004; Conrad, F. G., Couper, M. P.
- Does Voice Matter? An Interactive Voice Response (IVR) Experiment; 2004; Couper, M. P., Singer, E., Tourangeau, R.
- Does the Web Doom Traditional Call Centers?; 2004; Olsen, R. J.
- Modeling Survey Respondents' Speech to Improve Speech Survey Interface; 2004; Ehlen, P., Schober, M. F., Conrad, F. G.
- Mail and Internet Surveys (Book); 2003; Zimmerman, D. E.
- Humanizing self-administered surveys: experiments on social presence in web and IVR surveys; 2003; Tourangeau, R., Couper, M. P., Stegier, D.M.Steiger, D. M.; de Rouvray, C.
- Web Surveys to Digital Movies: Technological Tools of the Trade; 2002; Fetterman, D. M.
- Navigating the Rapids of Change: Some Observations on Survey Methodology in the Early 21st Century; 2002; Dillman, D. A.
- IAPI (Internet Aided Personal Interview); 2002; Muehlenfeld, H. -U.
- An Experiment Comparing Computer-Assisted and Paper Modes of Data Collection for the Short Form in Census...; 2002; Schneider, S. J., Cantor, D., Malakhoff, L., Arieira, C., Segel, P., Nguyen, L., Guarino, J. A.
- Self-administered questions by telephone: Evaluating interactive voice response; 2002; Tourangeau, R., Steiger, D. M.,
- Mail and Internet Surveys (Book Review); 2001; Faubion, C. W., Andrew, J. D.
- Humanizing Self-Administered Surveys: Experiments on Social Presence on the Web and Interactive Voice...; 2001; Steiger, D. M., Couper, M. P., Tourangeau, R.
- Comparison of Telephone, Mail, Web, and IVR Surveys; 2000; Bason, J. J.
- A Conversational Approach to Text-Based Computer-Administered Questionnaires; 1999; Conrad, F. G., Schober, M. F.