Web Survey Bibliography
Many factors effect survey response rates and one is thought to be a respondent's awareness of the survey organization's name. In RDD telephone surveys, if a respondent has Caller ID, it may help a survey company to display its name. In 2004, we conducted a test involving Caller ID technology in Nielsen's RDD diary recruitment calling process. The objective was to determine the impact of displaying our name and phone number on the respondent's Caller ID display on the (1) telephone contact rate, (2) telephone response rate, and (3) subsequent mail survey response rate. Recent events have reinforced the importance of exploring the use of this technology, including: 1) the increasing popularity of home Caller ID use, 2) the increasing use of Caller ID as a screening device, 3) the proliferation of telemarketing calls, 4) the DNC list, 5) the recently enacted federal law that requires telemarketers to make a Caller ID number available (which respondents may be unaware that researchers are not subject to), and 6) new services which do not allow "out of area" numbers to even ring the phone unless the caller provides additional information. The telephone stage of the experiment was conducted in mid 2004. The Caller ID treatment was randomly assigned to 108,368 RDD telephone numbers throughout the entire U.S. Numbers in this sub-sample that reached households with Caller ID (estimated at approx. 30 - 40% of all U.S. households) had the words, "Nielsen Ratings" displayed. Another randomly assigned 242,173 RDD numbers served as the control group for which the Caller ID treatment was not used. The test results showed a significant increase in telephone response rates of 2.5 PP, but there was no significant impact on the response rate at the subsequent mail survey stage. These and other findings will be discussed.
Web Survey Bibliography - 2005 (417)
- Examining the Effectiveness of Telephone Promoting in Increasing Self-Administered Web Participation; 2005; Franklin, J.
- Prompting Efforts to Raise Response Rates for a Web-Based Survey; 2005; Parker, M.
- The Effectiveness of E-mail in Obtaining Respondednts for Web-based Surveys; 2005; Jewell, D.
- Conducting the 2004 NKDEP (National Kidney Disease Education Program) Follow-Up Study: Lessons in a...; 2005; Bason, J. J.
- A Survey of Teachers: Comparing Web and Mail Survey Modes; 2005; Baldwin, M.
- Comparison of Web-Based & In-Person Survey Modes with 18 Year Olds; 2005; Muljat, A.
- Web Based CATI Case Management System; 2005; Suresh, R.
- Administering Surveys on the Internet; 2005; Best, S. J.
- Biases in internet sexual health samples: Comparison of an internet sexuality survey and a national...; 2005; Ross, M. W., Mansson, S.-A., Daneback, K., Cooper, A., Tikkanen, R.
- Survey Quality and Mobile Phones; 2005; Kuusela, V., Notkola, V.
- Estimating the Working Number Rate for a Cellular Telephone Survey; 2005; Steeh, C. G., Hu, Z.
- Mobile self-interviewing: an opportunity for location-based marked research; 2005; Tjostheim, I.
- Bleeding Edge or Proven Technology? The Fact and the Fiction of Mobile Survey Computing; 2005; Cameron, M. R.
- Internet Survey Developments At Statistics Netherlands; 2005; Bethlehem, J.
- A Web-based Survey Creator; 2005; Payne, B., Crawford, E.
- A Comparison of Nonresponse Adjustment Methods with the Case Study of HIES; 2005; Yeanok, Y., Semi, K.
- Compilation of Composite Satisfaction Index in User Satisfaction Survey; 2005; Sam Min, K., Park, J.
- Major issues for improving the web-based data collection system; 2005; Jeon, J.
- Survey Automation through ActiveX components and XML Web Services; 2005; Segui, F.
- The Dutch Virtual Census of 2001; 2005; Nordholt, E. S.
- CAPI at MORI - A decade of mobile interviewing; 2005; Johnson, A. J.
- Developing a Mobile Transportation Survey System; 2005; Bates, I., Ramsey, B.
- Using Behaviour Coding to Analyze Interviewer/Respondent Interactions with a Mobile Computing Device; 2005; Hunter, J. E., Landreth, A.
- The Market Value Survey: Ensuring Quality on a Government Web Based Survey; 2005; Flatley, J., Ruston, D.
- A Comparison of an Online Card Sorting Task to a Rating Task; 2005; Thomas, R. K., Bayer, L. R., Johnson, A. M., Behnke, C. S.
- Unintended Consequences of Incentive Induced Response Rate Differences; 2005; Pope, D., Crawford, S. D., Johnson, E. O., McCabe, S. E.
- The Use of Monetary Incentives in the Survey of Income and Program Participation; 2005; Lewis, D., Creighton, K.
- A Comparison of Presidential Candidate Vote Intention Measures in U.S. Elections; 2005; Thomas, R. K., Krane, D., Sanders, M. G., Behnke, C. S.
- An Investigation of Response Difference between Cell Phone and Landline Interviews; 2005; Dipko, S., Brick, P. D., Brick, J. M., Presser, S.
- Mode Effects in Customer Satisfaction Measurement; 2005; Stegier, D.M., Keil, L., Gaertner, G.
- Prompting Efforts to Raise Response Rates for a Web-Based Survey; 2005; Venkataraman, L., Parker, M.
- From Crayons to Computers: The Evolution of Computer use in Redistricting; 2005; Altman, M., MacDonald, K., McDonald, M. P.
- Survey Measures of Web-Oriented Digital Literacy; 2005; Hargittai, E.
- Vote Over-Reporting: Testing the Social Desirability Hypothesis in Telephone and Internet Surveys; 2005; Holbrook, A. L., Krosnick, J. A.
- The Impact of Follow-up Contacts od Survey Data and Response Rates; 2005; Westin, E., Harmon, M., Levin, K.
- Mixed Mode Data Collection Using Paper and Web Questionnaries. A Cost and Response Rate Comparison in...; 2005; Werner, P., Forsman, G.
- Are Web Options Making a Difference?; 2005; Mooney, G., Rogers, B., Wood, M., Trunzo, D.
- High Response Rate or Better Data Quality? Examining the Trade-offs for an Establishment Survey; 2005; Harris-Kojetin, L., Kiefer, K.
- To Vote or Not to Vote?: A Comparison of Vote Intention Measures; 2005; Thomas, R. K., Sanders, M. G., Smith, R., Behnke, C. S.
- Reporting Standards for Internet Surveys and Polls; 2005; Tychansky, R. S.
- Effect of Respondent Motivation and Tack Difficulty on Nondifferentiation in Ratings: A Test of Satisficing...; 2005; Anand, S., Krosnick, J. A., Mulligan, K., Smith, W., Green, M. C., Bizer, G. Y.
- Comparing Major Survey Firms in Terms of Survey Satisficing: Telephone and Internet Data Collection; 2005; Krosnick, J. A., Nie, N., Rivers, D.
- Response Order Effects in Online Surveys; 2005; Thomas, R. K., Behnke, C. S., Johnson, A. M.
- Causes of Context Effects: How Questionnaire Layout Induces Measurement Error; 2005; Peytchev, A., Tourangeau, R.
- Can You Hear Me Now?: Differences in Vote Behavior in the Cell and Landline Populations; 2005; Albaghal, T.
- Using the Web to Survey College Students: Institutional Characteristics That Influence Survey Quality...; 2005; Crawford, S. D., McCabe, S. E., Inkelas, K. K.
- What They See Is Not What We Intend-Gricean Effects in Web Surveys; 2005; Yan, T.
- Visual Context Effects in Web Surveys; 2005; Couper, M. P., Conrad, F. G., Tourangeau, R.
- Interactive Feedback Can Improve Quality of Responses in Web Surveys; 2005; Conrad, F. G., Couper, M. P., Tourangeau, R., Galesic, M.
- Data Quality Issues in a Multimode Survey; 2005; Wilson, C., Wright, D., Barton, T., Guerino, P.

