Web Survey Bibliography
Title How your research process can help you measure and create customer satisfaction, loyalty and value via the Internet
Author King, L.
Year 2000
Access date 05.04.2004
Abstract Creating a customer focused electronic channel - how do customers feel about using the web?; How is the web changing the face of business?; How do you build and retain a customer base for web based research?; Using the web as a tool for relationship management; Developing online customer research and satisfaction measurement for operational strategic advantage; Performance measurement to drive strategic change and measure effectiveness.
Year of publication2000
Bibliographic typeConferences, workshops, tutorials, presentations
Web Survey Bibliography - Online measurement (786)
- Psychometric properties of internet administered versions of Penn State Worry Questionnaire (PSWQ) and...; 2009; Zlomke, K. R.
- An Update on Survey Measures of Web-Oriented Digital Literacy; 2009; Hargittai, E.
- "Mobile phone surveys in mixed mode environment: Balancing costs and errors"; 2009; Vehovar, V.
- The representativeness of the LISS panel ; 2009; Knoef, M., de Vos, K.
- Survey Breakoff; 2009; Peytchev, A.
- The Impact of Personalized Prenotification on Response Rates to an Electronic Survey; 2009; Hart, A. M., Brennan, C. W., Sym, D., Larson, E.
- Effects of Design in Web Surveys: Comparing Trained and Fresh Respondents ; 2009; Toepoel, V., Das, M., van Soest, A.
- Eye-Tracking Data: New Insights on Response Order Effects and Other Cognitive Shortcuts in Survey Responding...; 2009; Galesic, M., Tourangeau, R., P.;Couper, M. P., Conrad, F. G.
- Online Reputation Systems: The Effects of Feedback Comments and Reactions on Building and Rebuilding...; 2009; Utz, S., Matzat, U., Snijders, C.
- Potential for technical errors and subverted allocation can be reduced if certain guidelines are followed...; 2009; Hewitt, C. E., Torgerson, D. J., Berger, V. W.
- Web-based measurement: Effect of completing single or multiple items per webpage; 2009; Thorndike, F. P., Carlbring, P., Smyth, F. L., Magee, J. C., Gonder-Frederick, L., Ost, L. G., Ritterband...
- Designing Scalar Questions for Web Surveys; 2009; Christian, L. M., Parsons, N. L., Dillman, D. A.
- Design of Web Questionnaires: An Information-Processing Perspective for the Effect of Response Categories...; 2009; Toepoel, V., Vis, C., Das, M., van Soest, A.
- Web Survey Design: Balancing Measurement, Response, and Topical Interest ; 2009; Shropshire, K. O., Hawdon, J. E., Witte, J. C.
- Mobile phone surveys in mixed mode environment; 2009; Vehovar, V.
- Measurement Equivalence of Paper-and-Pencil and Internet Organisational Surveys: A Large Scale Examination...; 2009; de Beuckelaer, A., Lievens, F.
- Towards a flexible online mixed method design with a feedback loop; 2009; Lobe, B., Vehovar, V.
- Usability testing; 2008; Roe, D. J.
- The advisory panel on online public opinion survey quality - Final report June 4, 2008; 2008
- Sample factors that influence data quality; 2008; Gailey, R., Teal, D., Haechrel, E.
- Representativity of web surveys – an illusion?; 2008; Bethlehem, J.
- Foundation of quality project overview; 2008
- Email survey; 2008; Porter, S. R.
- Designing online election surveys: Lessons from the 2004 Australian election; 2008; Gibson, R., McAllister, I.
- An unwanted impact; 2008; Balden, W.
- Design Variations in Adaptive Web Sampling; 2008; Vincent, K. S.
- Human-Survey Interaction: Usability and Nonresponse in Online Surveys; 2008; Kaczmirek, L.
- Characteristics of Gay and Bisexual Men Who Drop Out of a Web Survey of Sexual Behaviour in the UK; 2008; Evans, A. R., Wiggins, D., Bolding, G., Elford, J.
- Objectivity, Reliability, and Validity of Search Engine Count Estimates ; 2008; Janetzko, D.
- Internet-basierte Messung sozialer Erwünschtheit: Theoretische Grundlagen und experimentelle Untersuchung...; 2008; Kaufmann, E., Reips, U. -D.
- Experiments Exploring the Relationship (or Lack Thereof) Between Nonresponse Error and Measurement Error...; 2008; Tourangeau, R., Groves, R. M., Presser, S., Toppe, C., Kennedy, K., Yan, T.,
- Effects of Pre-coding Response Options for Five Point Satisfaction Scale in Web Surveys; 2008; Callegaro, M., Wells, T., Kruse, Y.
- Internet Technology and Social Capital:How the Internet Affects Seniors' Social Capital and Wellbeing...; 2008; Sum, S., Mathews, M. R., Pourghasem, M., Hughes, I.
- Do online respondents go the extra mile and take on inconvenient tasks?; 2008; Callegaro, M., Wells, T.
- Computer coding of 1992 ANES Like/Dislike and MIP responses; 2008; Fan, D. F.
- Sensitive Questions in Online Surveys: Experimental Results for the Randomized Response Technique (RRT...; 2008; Coutts, E., Jann, B.
- Fraudsters: Teach Them Well; 2008; Pettit, F. A.
- Use of the Internet as a data collection tool: a methodological investigation of online synchronous...; 2008; Evans, A. R., Elford, J., Wiggins, D.
- Graduate vs. Undergraduate Student Respondent Behavior Differences in Web Surveys; 2008; Showen, S., Eisenberg, D., Roe, D. J.
- Mode Effects and Non-Response Bias in an Undergraduate Student Satisfaction Survey: Results from a Randomized...; 2008; Beach, S., Musa, D., Beeson, P., Sparks, C.
- Evaluating the Potential Contributions of a Web-based Convenience Sample to the Accuracy of a Probability...; 2008; Elliott, M. N., Haviland, A.
- Use of FedEx: Early, Late or Never?; 2008; Pope, D.
- When is the Best Time to Invite a Respondent? An Analysis of E-mail Invitation Timing and Response to...; 2008; Sinibaldi, J., Hansen, S. E.
- E-mail and Postcard Invitation Designs to Maximize Web-Survey Responses Rates; 2008; Kaplowitz, M. D., Lupi, F., Couper, M. P., Thorp, L.
- The Impact of the Spacing of the Scale Options in a Web Survey; 2008; Kennedy, C., Tourangeau, R., Conrad, F. G., Couper, M. P., Redline, C. D.
- How Visual Composition of Web Pages Influences Survey Response; 2008; Mahon-Haft, T., Dillman, D. A.
- Computing Metrics for Online Panels; 2008; Callegaro, M., DiSogra, C.
- Eliciting Subjective Expectations in Internet Surveys ; 2008; Delavande, A., Rohwedder, S.
- Measuring social desirability in web surveys through client-side paradata ; 2008; Van Acker, F., Theuns, P.
- Web Mining: A Survey Of Current Research, Techniques, And Software; 2008; Zhang, Q., Segall, R. S.