Notice: the WebSM website has not been updated since the beginning of 2018.

Web Survey Bibliography

Title The Transition from University to Work: Web Survey Process Quality
Year 2006
Access date 05.10.2006
Full text

pdf (120k)


The biggest advantage of the web survey method is that in many cases it is easier, faster and cheaper than any conventional methods. However, quality issues in web surveys are of interest because improving the quality of the survey process in terms of timeliness, response rate and accuracy is a basic requirement. The aim of this paper is to analyse several dimensions of quality of data collection through the web, adopting a mixed-mode contact and follow-up plan using both telephone and e-mail. In this way, we can compare differences between e-mail and telephone contact modes in response patterns on the occasion of both the first contact and the call-backs. Different quality indicators referring to data collection timeliness, the relationship between structural variables and quality of data collection process are computed. The data used on this empirical investigation concern university-to-work transition - an issue of great relevance in Italy considering its high levels of youth unemployment.

Access/Direct link

Journal homepage (full text)

Year of publication2006
Bibliographic typeJournal article
Conferences, workshops, tutorials, presentations